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Business Profile

Souvenirs

Things From Another World Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Souvenirs.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    recieved damaged product and they haven't refunded my money only for the cost of the bag and board. Shipment #********* tracking number **********************. ****** asked for pictures of the comic book outside of the bag and board. I provided two sets of images and she only refunded me the cost of the bag and board and not the damaged comic book. The order included Xmen and JLA Unlimited. X-men was perfectly fine but the other comic was damaged like they bent it and I pay extra for no bend and extra for a Gemini shipper so that the item isn't damaged. I asked for a refund and it only seem to go back and forth with **** and ******. Why refund only the bag and board when the contents in the bag and board was also damaged. Futhermore, I asked for my account to be closed and **** stated that they don't do that for record keeping purposes. In the email she acknowledges that theres damages I screenshot the email from 2/20/2025. I attached the images I sent her and you can clearly see that the spine of the comic is arched and the imprint from how negleigant it my merchandise was packaged.

  • Initial Complaint

    Date:03/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a list for pre-orders and then later i decided i didnt want them anymore so i deleted them like 3 times. So i thought i wouldnt get them anymore. Now i currently have a pending order and im unsure why.. But the kicker is, this business does NOT have my current updated card info but was still somehow able to charge me. I have left multiple emails and calls to them, and comments on their ******* with ZERO response. They basically stole from me and think they're gonna get away with it

  • Initial Complaint

    Date:07/29/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, pre-ordered a book from tfaw.com I purchased a book from them previously, the cost being $2.99. This time, for order #********* they charged me over $15. I live 2.5 miles from their location. Also please keep in ************* I ordered cost $2.79.Once my pre-order was getting ready to ship, tfaw emailed me. I saw that insane shipping cost and immediately emailed their customer service to cancel order #*********. They ignored my cancellation request and a week later mailed the book charging me $18. When ***** delivery came I refused the book and the ***** driver wrote "REFUSED" on the package and left. It's been weeks and tfaw will not refund me or acknowledge my cancellation request. I also asked to have my account deleted, they said I cannot do that. I'm very disgusted by tfaw business practices and wanted to come here to warn others.

  • Initial Complaint

    Date:04/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/27/23 I set up an auto subscription years ago. I tried to cancel it but it keeps re-billing me for products I don't want. I tried to get them to delete my account, but they refuse to delete it saying it's for book keeping purposes. I also cannot delete my credit card information from their system.

Things From Another World Inc is NOT a BBB Accredited Business.

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