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Business Profile

Tanning Salons

Tan Republic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

This profile includes complaints for Tan Republic's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tan Republic has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday February 18th my Husband went into Tan Republic in *********** off Olympic St. He went to buy the only thing ive ever purchased which was a 60$ monthly membership. The employee misunderstood his requests and charged up $330 for a 3 month package instead. ??We contacted the manager immediately, and were prompted to email the higher *** and emailed ********************************** We received emails back a WEEK later saying that though they could not refund the amount, they would be able to change the package to a monthly membership for 5 months, which we were happy with! ??Since then (now March 4th), they have not switched anything over or even responded. I have now had over 10 phone calls and sent emails almost every day just to get a confirmation of the change and NOTHING has been done or responded to. ??At this point I would just like my money, or to be acknowledged at all ??I have proof of call logs and emails as well as bank statements. ??They have $330, and are not responding. My account is under my name and phone number ****** ******* ************ Thank you

      Business Response

      Date: 03/27/2025

      Hello, 

       

      I am responding to the above complaint filed by ****** *******;

       

      On Monday, February 17th, 2025. ****** ******* (Taylors husband) called our Springfield Olympic location inquiring about an incorrect package that was purchased. ****** spoke with one of our head salon managers, during this conversation ****** was informed that a credit for the amount of $330.00 could be placed on ******** account to be used towards the correct services she wanted. The salon manager explained that would be the fastest way of getting this taken care of so ****** could begin using services as soon as possible. ****** declined and instead opted to email in to *****************************************************************

       

      Generally, that email sends out an immediate response message, stating to allow 48 business hours to respond as this accounts for days out of office and weekends. However, during this time I was working out of office for an extended period of time, helping to build out a new location within the ******/*********** area. Upon responding to the email from ******, I apologized and let him know there was a reason for my delay. I also offered a solution that just needed his approval. This was on Friday afternoon, ****** replied after business hours on that same day, Friday evening. 

       

      By early next week ****** had already submitted the BBB complaint and had submitted said emails above. I have attempted to call ****** with no response to said calls and have also emailed hoping to take the time to make this right with her in order to retain her as a customer. ****** has declined any correspondence. 

       

      Thank you for your time and I am sorry for any confusion or inconvenience this may have caused. 

       

      Warm regards, 

    Tan Republic is NOT a BBB Accredited Business.

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