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Business Profile

Towing Company

21st Century Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for 21st Century Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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21st Century Towing has 2 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This tow company has taken one of my cars illegaly towed it duri pandemic when my mother wasn't able to renew her disabled parking permit dmv was all backed up I have govoner letter stated dmv issue got a pass during pandemic tow company would not ***** that when they took my car the broke cat convertor.while dragging it out....also they took my van the driver was inside my vehicle when I told him he had no right to get inside.he told me window was down and he can be inside....next day saw my parking permit was laying on ground where van was parked and now they will not give me any information on the price to get it out they say they don't have it........it's been over week and price going up but they still say it's not on their lot...I feel.like they should bring it back to where they got it from because had he not entered the car I would have showed him my parking permit that was laying most likely on the seat since there's no rearview mirror I usually hang it from the visor and it must have fell out when he got out is it legal for them to get in the cars and if not is there any way that we can make them bring it back to where they got it from

    • Initial Complaint

      Date:04/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      21st century tow started to hook up my car on April 9th around 4:00 p.m. on the corner of Ash and 124th in Southeast ********. My e-brake is on and it is a manual. He said I was parked blocking a crosswalk and I've never had issues parking there before and everybody in my building takes that parking spot as well. He hooked up my car and started Towing it and as he was driving down the street my boyfriend and I both saw the car started to smoke and at that point ran after the car and got inside and stopped the toe and paid him to put my car down but he ruined my back brakes and I'm trying to file a claim with the tow company and get compensated for the $200 I paid to have my car put down. They are denying fault

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The tow truck came into my apartments and hooked my car up to their tow truck. When I came outside to tell them hey I live here and I have a parking pass, he proceeded to tell me he will drop it for a fee. I told him no he's going to drop it for free and I'm calling the police. while on the phone with the 911 operator he screamed at me to get the f*** out his face. The operator told me that they have been getting calls like this lately, saying tow truck drivers are picking up nice vehicles and waiting for the owners to come outside so they can pay to get their vehicles dropped. When I told the tow truck driver that the police were on the way he said he's going to do me a favor and drop it. The next day the tow truck driver came and seen me in my car and did a U turn and left. Then the next day they drove in directly to my car in my parking spot and hooked it up. I watched them do it. Then I go outside and ask what are you doing? He says he was waiting for me to come outside. I told him to drop my car now. He told me I need to speak nicely to him. I told him to drop my car and leave me alone. I called the company and spoke to the supervisor ****, but he proceeded to laugh at me when I told him what was going on. He said they are going to keep doing it and they have no solution . So I hung up on him because he was no help.

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8-16-22 they participated in the non consensual towing of my ***** Silverado pick up truck from the location of 113/*****************... Failed to give me the required documentation as required by ORS

    • Initial Complaint

      Date:09/22/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The not **** here but wanna keep charging us they hrs are frm 8am to 5pm nobody's there we have 2 work muss wotk are go in late because nobody's in the office @ ****************** PLEASE LOOK IN TO THIS THANKS HAVE ABLESS @ SAFE DAY

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car, a 2014 ***** 3, was towed Saturday August 13th from *************. For background, I moved into these apartments the last week of July, but have not had my car. My car is being used by my boyfriend, who is in the military, stationed in ****************. Hes using my car for awhile so he doesnt have to buy a new one to sit for 9 months while he is deployed. Friday evening was the first time Id seen him since moving into these apartments so the first thing on my mind was not to put my parking pass in the car window. My car was towed out of the spot that I pay for. Around 6 AM the tow company came through checking cars for passes and since mine wasn't in my window, they towed my car. I called at 8:07 AM and was scheduled an appointment at 10 AM to get my car back, and waited until 10:45 AM for someone to show up and give me my car back. When I tried to pay cash, no change was available, and the driver informed me they knew nothing of having to give change by the end of next business day and told me Id have to contact the owners for this information. The individual who gave me my car back said 21st Century Towing provides and posts the signs at lots they patrol. My property manager confirmed a sales rep placed the signs. Per *********** Municipal Code (OCMC) properties in ****** City R2 zoning districts (OCMC *****) are permitted (2) ancillary signs. There are significantly more ancillary signs posted on property than are permitted by the Citys Zoning Code, and no permits for these signs. Further OCMC Chapter 5 requires a business license for tow companies, and I confirmed that 21st Century Towing doesn't have a license. I'm wondering if a company who doesn't follow the municipal code and get approval to post their signs and doesn't have a business license, actually have the authority to tow my car and charge me $400 to get it back. It seems questionable.

    21st Century Towing is NOT a BBB Accredited Business.

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