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Business Profile

Towing Company

Retriever Towing

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Retriever Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to ********* this evening to run in and grab some things. The parking lot was very busy due to a holiday light show nearby. I accidentally parked in an electric vehicle charging spot. I honestly didn't even realize I did that. My best friend died recently and I've been so distracted and sad that I just didn't realize what I had done. I came back out of the store 10 minutes later and they had my car towed to the back of the parking lot. They said I could pay for it now or if they took it it would be more expensive to get it back. It cost $272 and it totally broke me financially. I dont even think there was a sign saying that cars not charging would be towed. And I was literally gone for 10 minutes. I think it's a wrong and predatory practice to just sit in the parking lot and tow people immediately. I thought there were laws against doing that. And then charging me that much to move it 30 feet?? Retriever towing is predatory and I want my money back. It truly was a mistake and now im in the red because they're using illegal towing tactics. Can you please help me with this? Im just trying to keep my head above water. How can I get the money back? Invoice # is ***** Occurred Sunday dec 17th at 8:15 pm

      Business Response

      Date: 01/18/2024

      Hello

      I do understand your emotions and wanting a refund but in towing know one has any idea what anyone is going through . As you stated you parked where you should not have . Therefore the tow is valid 

      Customer Answer

      Date: 01/18/2024

       
      Complaint: 21021781

      I am rejecting this response because:
       

      It doesn't even have a sign where I was towed from saying I would be towed from parking there. Your business engaged in predatory practices and you know it. I will take this to small claims court if I have to. 
      I was a valid customer of ********* where a ton of people were not on the evening specified. They were all using ********* lot to go to ************ . I can prove I was a valid customer of ********* that night. 

      Sincerely,

      ***************************

    • Initial Complaint

      Date:11/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Retriever Towing claims they towed a vehicle we sold 2 years prior from the apartment complex in *********, **, ***** in early 2023. They failed to notify the appropriate parties or the registered owners about the towing. Moreover, they also neglected to inform us of their intent to place a lien, and once again, failed to give notice about the impending sale of the vehicle at their auction. This lack of communication is not only unacceptable but also constitutes a breach of ORS statutes.Then, conveniently after a period of five months, they abruptly requested $1956.00 from us to satisfy an arbitrary claimed amount owed to them. Ethical Concerns: Retriever Towing's conduct raises ethical questions, particularly their failure to notify involved parties before placing liens on vehicles and auctioning them off. It almost seems like they do it to see what they can get away with. Their communication came a full five months after the sale, and even then, it was solely to collect on an amount they claim is owed.Many individuals are sharing their frustrations on social media, forums, and the Better Business Bureau, but it seems they're not finding much hope. They feel trapped without anyone to turn to for help. We feel the same and quickly figured out that trying to discuss things with Retriever or asking for assistance actually seems to make the situation worse. They interpret it as an admission of fault and use our words against us. This company engages in criminal behavior and needs to be put out of business. If you are a property management company, please consider using another towing service for your needs. Fair warming, there is a possibility that some apartment complexes may be brought into upcoming lawsuits.

      Business Response

      Date: 11/27/2023

      Can you tell me which vehicle you are referring to? I have no way to research this without vehicle information

    • Initial Complaint

      Date:10/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My truck was towed saying that I was back in parked when back in parking is not allowed. No where on the property is it posted no back in parking. They said it is in the lease agreement, although upon review of the lease agreement of the person I was visiting its not in there. I was parked in what is supposed to be their spot because they dont have a vehicle and the one guest parking spot that is available for about 15 apartments was full. That cost me ****** for their tow fees and two Uber trips to get to the place to get it back.I retrieved my truck in the evening after being made to stand outside a locked gate in the rain past my appointment time by thirty minutes.They took my truck again the following morning. This time saying my tire was over the line.When I looked in the parking lot after the first tow I found three other vehicles back in parked, with no parking pass, and a couple of them didnt even have registration tags on them.The second time while I was waiting for the third uber ride to get my truck I found two other vehicles in gross violation of the reasons I was given for being towed. One vehicle was very blatantly taking two parking spots, and the other was back in parked, tires over the line, and no registration on their vehicle.When I mentioned this to the tow company they blew me off saying they didnt see them. Even though in order to take the picture of the one taking two spots up, they would have had to stand right next to it. And the second vehicle they had to pass in order to get to my truck and again when they left.The second tow fee they took ******. My accumulated Uber fees were 43.13.They stole a total of ******. Both times I took repossession of *********** passenger door was open. I am also missing two bags of things I purchased one was from **** ***** and one was from target. They were in a tote in my truck. New address is ******************************* in ******** it and **************************************************************** **. ************

      Customer Answer

      Date: 11/06/2023

      They stated that the no back in parking was stated in the lease agreement and property rules.  I have the lease agreement and property rules that was supplied by the management and no where on my friends lease agreement or property rules is it stated that you can not back in park.  Further, they claim the exhaust is too close to the apartments that way but other vehicles throughout the property routinely back in park next to their doors without being towed.

      The second time they towed my truck they claimed it was because my tire was over the line but I have emails and texts of me showing them the other vehicles that were over the line and back in parked that they had to pass right by to get to my truck to tow it.

    • Initial Complaint

      Date:10/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is trying to charge me a towing fee for a vehicle that I sold almost a decade ago. Evidently the new owner didnt register it and it was towed, I had no idea. They are trying to charge me ******* to which I owe them and will pay them nothing. I sold the vehicle many many years ago and have proof of such **** ************

      Business Response

      Date: 10/22/2023

      Can you please provide the car information in order to review the complaint 

    • Initial Complaint

      Date:10/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Repeated tow of my vehicle without owner of property management signature as well.Lived here year and a half and in 6 months this will be the 3rd time. The drivers know I have a permit when they come check it nightly. If it fell down, they still know i have one and continue to take my vehicle anyways. I want a refund of all my tows if they required signature on all three occasions. 10/02/23 @ 2a.m. towed **** mustang @ ******************** Apts.Feel unsafe and harassed

    • Initial Complaint

      Date:09/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Retriever towing preformed an illegal tow as per ****** law 2018 written for and because of retriever. They must have a signed consent form for each vehicle before they tow it, not a blanket 'all vehicles parked here's. I have had my tow license, my own truck, hauled hundreds of cars in for scrap, never touched a stolen one... Made sure I knew the ors. Here's the thing. An "illegal tow" and "predatory towing" are just pillow talk for 'unauthorized use of a motor vehicle' or uumv , as characterized by driving riding in or exercising control over a vehicle in any way shape or form without the owners consent. LET ME REPETE, AN ILLEGAL TOW IS A FELONY CRIME. This is organized crime by exact definition. Oregon DMV has it all over their paperwork $6750 fine per occurrence.. ************ issues their tow license. If DMV says their done, then they are done. They stole my pickup truck from the side of the road I'm going to try to press charges, everyone else who has a problem with them needs to file a police report too, they might dismiss a few of us, but this is a class action criminal case .

      Business Response

      Date: 10/09/2023

      Can you give me information on which car...the vin or the plate would be helpful

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recieved a claim of possessors lein from retrieve towing on Nov 10, 2022. States they towed a car and is charging me for the tow and storage fee. This said car they are talking about, ********** galant, I owned back in **** with now my ex wife, which is now deceased. I traded that car into ********* Chrysler in 03 for a mini van that we needed for a growing family. This car has had to have traded hands several times since I traded it into a legitimate car dealership. Were taking about 20 years ago, and now they want me to pay for $2800 for storage and a tow on something I have no control of.I did contact the dealership, and they have no record because all of there systems have changed over and have no records that far back.Called retriever towing and they are absolutely no held and beyond rude to deal with. I would like to know what you can help with please?Sincerely **** plush

      Business Response

      Date: 09/13/2023

      Unfortunately when you sold the vehicle the paper work was not completed. You would want to get the proof of sale to the *** to clear your name of it

    • Initial Complaint

      Date:08/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday August 18th we were unlawfully towed from our apartment complex. We got a temporary pass from our manager and placed it on the dashboard in the window as we were told. We were using a work truck and the permit was only for 2 days starting on the 18th. The tow driver said he did not see it and proceeded to lift our car despite showing him proof we had a valid temporary permit. His name is ***** and works at the shop on ************ in ***** ******. I would like a refund because they did not prove we did not have a permit and then was hostile when we asked him to drop it.

      Business Response

      Date: 09/13/2023

      Can you give me the car information so that I can research the issue 

    • Initial Complaint

      Date:08/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May of 2022 Retriever Towing contacted me to collect a tow bill. I provided them with all of the paperwork needed. I had talked with Co Parts Auto auction and DMV to make sure all forms was completed, Both Auction and DMV stated Yes. Send tow yard all documents. So I did, 2x Now Retriever Towing has sent me to collections , ******************* *** ************************************* ** ***** ************ Ext. 109 *********************************. So I called them after receiving letter from collection agency and told them I would send all documents to them. Sent them and Got a return letter stating I owe bill . I have all documents required in the *************** to sell a vehicle in a file. I am not the registered owner of Motorcycle.Called DMV 8/15/2023 and they did an vehicle title history search. I am No where in the system on this Motorcycle

      Business Response

      Date: 08/15/2023

      I will look into the issue and follow up 

    • Initial Complaint

      Date:08/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Retriever towing towed my car from my brothers apartment complex. ********************** in ********* ******. Crown court apartments has a contract with retriever towing. My blind and disabled brother just moved into crown court apartments about a month ago. When he moved in they did not have any parking permits. The manager said she would get him one as soon as she could. So to write on a piece of paper and hang from the rear view mirror his name, apartment number. Write do not tow. So on Friday the 4th of August 2023 I took my blind and disabled brother grocery shopping. Iam his caregiver. We got back at about 10 pm. I unloaded the groceries. Stayed about 15 to 20 minutes. Went to leave and my car was gone. Found out it was towed by retriever towing. I called them. They towed it to a lot 4 miles away and were charging me ****** to get my car back. After some research I asked if they had gotten a signed release from the manager to tow my vehicle. They stated they did not need one. I asked for a breakdown of the charges the **** up fee was ****** which ****** law ****** the max **** up fee in clackamas county is ****** they charged me mileage of 4 miles at 8 dollars a mile. And a 60 dollar gate fee. And a 15 dollar service fuel fee. Which is not allowable per ****** towing laws. So not only did they over charged me. They also illegally towed my car. If they had actually tried to get the signed authorization from the manager they would have found out that it was a actual resident of the apartment complex's car they were trying to tow, and I would not have been towed. I want a full refund of my money. I have some research and retriever towing has over 450 complaints against them with the department of justice. They were also sued by them in January of this year for breaking ****** towing laws. What they did to me was considered predatorial towing. I have also filed a complaint with the ****** department of justice and the department of consumer and business affairs.

      Business Response

      Date: 08/29/2023

      I am not sure what the complaint is

    Retriever Towing is NOT a BBB Accredited Business.

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