Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a stereo/gps for my truck from them. Paid for instal service and it comes with a warranty. The product did not work like it supposed to. I took it in first thing in the morning to avoid missing work and get ahead of their maintenance line. They claim to have fixed it. They did NOT want to test it with me before I left. Upon leaving the shop, the product continued not to work. I went right back to the shop and they said I had to wait in line for several more hours even though I just left and was the first one there in the morning. They also tried to blame ***** iPhones and satellites for the issues with their product. They should have made sure the product worked when I asked them to test it. After I tested it and returned they should have fixed or ***laced it on the spot, not force me to wait in line for another several hours. Im losing my time and money from work. They have zero accountability for not fixing the problem on an under warranty product and put the burden back on me to be on their time. On top of that, the customer service *** was rude and borderline hostile. I left before he had a chance to start an altercation with me. When I returned to pick my vehicle up I was met with more argumentative and condescending language from the same staff member. I dont think I should have to tolerate this kind f customer service for a product and service I paid for. I have lost time, money and mental health due to my interactions with this company and its employees.

  Business Response

  Date: 12/08/2024

  Mr. ***** came in on 11/15 /24 and purchased a Kenwood 809s and got it installed. On 12/4/24 he came back in stating that his *** was not working correctly. He was the first in line so we pulled his car around and followed our standard procedure of replacing the *** antenna. Seeming to of fixed the problem we gave him his car back and he left. 
  
  A while later he returned saying his *** still wasn't working correctly so we replaced the *** antenna again as well as installing a brand new radio. We tested it in the shop before giving his vehicle back to him. He tested it himself in our parking lot and left. 
  
  We are not able to quote times due to each job and vehicle being so different, but services are our number one priority and we  prioritize service jobs and get to them as soon as we can. 
  
  Mr. Glass purchase is covered by our lifetime install warranty and a 1 year warranty on the product he purchased. If he has any other questions or concerns please don't hesitate to reach out to us! ************

  Customer Answer

  Date: 12/08/2024

   
  Complaint: 22639422
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:07/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up financing with outrageous audio through a company called snap finance however I explained to the sales person there his name is ***** and I explained to him that I had to stay at the amount that they qualified me for for one and my monthly payments if at all possible if I can keep them like as low as possible to stretch it out as far as I could so he told me it was going to be $95 a month over 18 months and he asked me how often I got paid I told him I got paid twice a month but I could only pay once a month. And so for his benefit he set up payments for twice a month. He tricked me into this contract with false beliefs on my payments. And now have to pay 200 a month because how he set up the contract.i can only pay once a month so they double the amount. Due to its was set up for a payment every two weeks.so I was tricked because of that was explained to me I wouldn't have gone through with the purchase because I could not take on that amount of payments. I called and explained myself and they didn't want to hear any of my complaints.so I said tricking people into contracts is not good business ethics. I'm happy with the product that I bought,however I'm not ok with being fooled, lied to, or tricked into something for someone else's commission check. I would like it if this could be fixed to were someone else doesn't get taking advantage of the Way I was. This almost made it to were I could not pay my rent. It was wrong in my eyes the way there doing business if it is involving tricking or fooling people in to a contract with out explaining the details. ***** new my situation and took advantage of it for his own pocket....

  Business Response

  Date: 07/14/2024

  *** ****************** the payment terms are determined between the customer and the finance company. At the time of signing we make it clear to every customer that they will be set up on the default payment schedule the finance company sets and they will need to contact the finance company to set up a payment schedule that works with them if they want it changed. We are also very transparent, making it clear that it is in the best interest of the customer to pay off the finance within the 100 days to avoid any interest payments. If you have any questions please feel free to contact us and we'd be happy to answer them. ************

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Work truck was broken into a week before Christmas 2022 and thieves stole over $10k worth of tools. Took the vehicle in to Outrageous audio to upgrade the security system after learning how useless the factory system was on my **** ***** Silverado. They took a look at the vehicle, still with smashed out canopy windows, then showed options for security systems that were on sale. Decided to go with the Compustar system T13 2 way controllers, Blade module, Max ** brain spent $1,050 was excited for install a week later. Didn't drive the truck other than two or three times waiting on new canopy windows. Canopy windows tooks weeks to come in and finally get installed first week of February so truck starts getting used as a daily driver again and things start getting noticed. The new truck alarm installed by Outrageous Audio seemed to be lacking when armed but bumped into so we took it in several times to have the shock sensor sensitivity turned up, ultimately as it sits now it's maxed out on sensitivity but still ineffective. Ultimately the vehicle security system I was sold is insufficient, it works near the cab but slam the vehicle near the bed where all the tools and valuables are kept and nothing. So essentially anything behind the cab is not protected although I was sold on this system with all these fancy bells and whistles...shock sensor, glass break sensor, tilt sensor, GPS, etc...Well what's the point of all that if it can't cover the entire vehicle! They lied about the systems capabilities when they sold it, then they say No Refunds unless you want to pay an additional 35% restock fee along with labor charges.

  Business Response

  Date: 02/20/2023

  
  " Compustar is the best alarm/remote start company in the world. We install 20 to 30 of these systems per week to protect cars. You came in and you chose which alarm you wanted us to install. When you were presented the options on the system, you were informed that the unit had an Impact sensor. (Not a touch sensor) When your alarm was complete, **** demonstrated your new system including the impact sensor and you loved it and left. A week or so later you came back stating that the impact sensor was not functioning correctly. **** went out to your truck to check and demonstrated that the sensor was working properly. Then you went to the back of the truck and lightly tapped the vehicle. The impact sensor will not pick this up as explained. We offered a solution for a secondary sensor to pick up that type of activity on the rear of your truck near the tailgate, which you declined.
  
  At the bottom of the receipt that you signed you agreed that all purchases are covered under lifetime warranty but we do charge a 35% restocking fee on all installed products. However as a one time good faith effort we offered to waive our store policy and offer you a full refund on all product and remove the system for free. You continued to refuse to come down to the store so we could get this issue resolved.

   

   

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 19418125
  
  I am rejecting this response because:that response is a flat out lie. I was offered a refund on the product but was told that Id still have to pay several hundred for the labor. Secondly the secondary sensor was not offered, I was told that Id have to pay once again several hundred in labor to uninstall my current system because it wasnt compatible then after purchasing yet another system then a secondary sensor could be added. **** lied to my face about the capabilities of the system via FALSE ADVERTISING of the systems capabilities from the beginning, it was never mentioned I needed a second sensor or that the package **** was selling me would be insufficient for my vehicle because he repeatedly said the whole vehicle should have coverage. Trust me I would not have purchased a system that was insufficient to ****************** when I just lost over $10,000 worth of tools from theft as was obvious from all the smashed out windows at the bed canopy and rear of the truck.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/27/2023

  We're sorry you are unhappy with your purchase and our response to your complaint. We offered you multiple solutions to the problem but we cannot fix anything by going back and forth over this chat. If you come down to the store we are more than happy to try and come to a solution. We've been in business for over 35 years, we are here and waiting. 

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19418125
  
  I am rejecting this response because:

  My wife has already made about half a dozen trips over there between multiple adjustments to the sensitivity and then to try and get a refund and you guys were just flat out rude and disrespectful to her and to me over the phone whilst trying to figure things out. Another trip won't be made unless it's going to be for a full refund at this point. You guys have sales people that are certainly incompetent about the products you sell and give bold face fraudulent lies about product capabilities to steal hard earned money and then follow suit with the poorest customer service I've ever encountered. You should be ashamed at how you run that business.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ***************************. I went to Outrageous Audio on November 30, 2022 at 9:00 AM until roughly 2:30 PM to have a remote start and alarm installed in my car. Once equipment was installed I was rushed on the download of the phone application process but was not shown the operation of the alarm or the remote start alarm at all. Once I arrived at my destination. I tested the alarm but while I started the car I also and disarmed the alarm the alarm continuously kept going off. I finally turned it off and. I went and complained to the business about my issue and they gave me bandage fix instead of fixing the issue correctly. The very next day I was inside my mom's home and the alarm went off without being triggered. I went back to the business and they still did not resolve the issue. As a matter of fact they were totally rude and asked me: "WHAT DO I WANT THEM TO DO ABOUT THE PROBLEM, THAT IS A LEXUS PROBLEM". My issue is they clearly told me that they would have to install a equipment call a "BYPASS" that would override the Lexus alarm. Furthermore, for that service along it costed me $450. I paid for the service with the expectation that I would not have all these alarm issues. That was the reason I paid the $450 to eliminate any issues and not have all the continous problems I am having. Right now if I go out to my car and don't disarm my car 1st the alarm goes off. I should not have to disarm my car before I get close to it to prevent the alarm from going off. I want them to install it properly or I take it to some other business and they pay the difference because they are the one that created this problem. Basically fix the issue, pay for me to go somewhere else to be fished or refund me my hard earned money. I can be contact by email: ****************************** and/or mobile: ************** for further information if needed. Thanks And Have A Good Day

  Business Response

  Date: 12/19/2022

  This is the reply we sent to the ********************* on 12-19-22 at 11:54 AM. We have yet to hear back from the customer:

   

   

  On Nov 30, 2022 ******************** came into our store to get a remote start with drone  installed in his vehicle. We completed the install and explained how to use the new system and ******************* left happy. 
  
  
  The next day ******************** returned saying he was having issues with false alarms with his new system. We asked him if he remembered the message the remote got when his alarm was triggered, as this would help us determine the underlying issue. He said he couldn't remember and we proceeded to check the " Drone " app on his phone to see how many times the alarm went off. 
  
  
  We found the alarm had triggered once and told ******************** we would need some time to diagnose the issue. He said okay and that he didn't have time that day and left. We haven't heard from him since.
  
  
  As soon as we got this complaint in the mail we reached out to ******************* at the number he gave in this report to resolve this issue. We called him :
  
  
  12/11   inbox full
  12/12 inbox full
  12/13 at 9:42 am and left a voicemail
  and 12/19 at 9:36 and left a voicemail.
  
  
  We have been in business for over 35 years and stand behind our lifetime install warranty.  If ******************** can bring his vehicle to us we will be more than happy to diagnose and fix any problems he is having with his system. 
  
  
  Please feel free to reach out to us for any further questions and we will be happy to assist ******************** further.
  
  
  You can ask for,
  
  
  ***********************
  Sales Manager  
  Sat-Wed
  ************