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Business Profile

Used Car Dealers

Alpine Motors LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Alpine Motors LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alpine Motors LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of Alpines employees ***** sold my friend ***** and I a ***** accord, at the time of the sale ***** had told us that the car had a clean title, otherwise the finance company credit concepts wouldn't have been able to finance us. The finance company told us a couple weeks ago that this car in fact had a salvage title, the finance company now has a lien on my friend ******* property and is saying we owe them 4 grand otherwise they're going to take everything he owns.

    • Initial Complaint

      Date:10/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business sold my friend ***** and I a salvaged titled vehicle that we were told had a clean title by *****, one of the sales guys here, come to find out that ***** and I financed a totaled car

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a used van on 7-10-24. Dealer agreed and put on forms attached they would fix exhaust issue(which they did that day)also wiper arms and blades as the van was damaged by a tree falling across it breaking the wiper arms, blades and side mirror. **** said I would have to come back as he needed to order the wiper arms and blades. I went on vacation. I contacted **** salesperson via text on 7-18-24 to check on status of wiper arms and blades, no response, texted again on 7-29-24 no response. Sent email on 8-1-24 and Called his cell on 8-1-24. No response. Would like them to do what they agreed with wiper arms and blades. Van has no ability to be driven in rainy weather until it is fixed. Including sales contact below. Have included estimate of parts from ******************* and a labor cost of $125.00 hr

    • Initial Complaint

      Date:07/23/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I financed a vehicle with the impression that the vehicle had a clean title, later on did we find out that it was a reconstructed title in the paperwork after being told it was a clean title.

    • Initial Complaint

      Date:06/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car a couple years ago, a 06 ********** lancer and the same day I bought it the clutch went out and four months ago I decided i was going to finance an 07 ***** accord and this evening my transmission fell out and I've only made two payments on the car. I still owe *******

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a **** ****** Camry from a dealership. When we bought it, the dealership employee assured us that the car was in good working order and on the move. But the next day the car started to overheat. We were sure that the car had no significant shortcomings and turned to a car service ... for diagnostics. After diagnosing they said that a number of faults had been identified. We decided to repair them at our own expense, although this amount was more than half the cost of the car. But even after that, again, the car began to overheat literally a day later. The car service said that this was due to the leading gasket and the best option would be to replace the engine. One drive gasket replacement would cost us $2,500, which is the equivalent of a car. We tried to return the car to the dealership because we believe that we were deceived and that the declared characteristics do not correspond to the real condition of the car. The car is actually not possible to use for its intended purpose. The dealership refused to return the money to us, referring to the fact that the car was in a proper driving condition. And that we didn't have to go to the body shop and were also told that the original radiator was in good condition. And it's our own fault that the car overheated. We have an old radiator from this car on our hands and in the auto repair shop they showed us that it was leaking and there were corresponding traces. We believe that by selling such a car, the dealership employees committed a fraud. We need to get back the money we spent on the car. We have a document for a car, we have documents for diagnostics and repairs from a car service.

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Vehicle they sold didnt pass DEQ and recently sounded like it was going to blow up. No check engine light on, but returning it to have it looked at by the Shop at Alpine Motors the transmission light came on the suv died out near ****** at plaid pantry. I tried to make it home where I got to 147th and it stopped on the roadway and I pulled to the shoulder with no power.I had to pay for the tow 203$ my last money in my checking account.They said it was sold as is I was seeking lemon law protection returning the vehicle. I dont have money for repairs at all my insurance and car payment is expensive. I dont need a fixer upper they didnt disclose the problems with the vehicle DEq, Transmission stuff or electrical issues.

    Alpine Motors LLC is NOT a BBB Accredited Business.

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