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Business Profile

Vacuum Cleaners

Stark's Vacuums

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaners.

Information and Alerts

BBB RatingA+

Reasons for rating

  • Customer Reviews are not used in the calculation of the BBB Letter Grade Rating.

Alert Details

This business has 1 alert.

Pattern of Complaints

On August 12, 2020,  Better Business Bureau recognized a pattern of complaints from consumers regarding delivery and customer service issues. Consumers allege they order and pay for products from Stark’s Vacuums online store, and after several weeks they have not received their products. Consumers claim the company is unresponsive to requests for assistance.



On August 12, 2020, Better Business Bureau reached out to Stark’s Vacuums for a response to the consumer complaints. The business responded to BBB on August 19, 2020.
Stark’s Vacuums reported that they have been impacted by shipping issues as a result of the COVID-19 pandemic. The business states they have stocked a one month supply of inventory in their warehouse which should improve shipping. The business further indicated they will be expanding their customer service staff to address customer concerns, and returns will not be accepted for face masks due to health reasons.


Consumers can file complaints with Better Business Bureau at www.bbb.org. Complaints can also be filed with the Federal Trade Commission Consumer Protection at https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.

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