Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle through online auction, Then I purchased their shipping service also.Upon delivery of said vehicle I noted loading damage that occurred, so I refused and now they want more monies to re auction and on top of stealing my initial costs and threading to rob more money !

  Business Response

  Date: 01/10/2025

  Hi BBB,

  We appreciate this chance to provide details for transport of this vehicle.
  It was picked up from ****** - an auto auction that specializes in sales of damaged/salvage/used vehicles. 
  This vehicle had substantial damage to the passenger side along with the front bumper not being fully secured at time of pick up.
  The front bumper was secured to the vehicle with tape and transported to the customer in the same condition as received (a few photos have been attached from the auction, carrier, and customer). 
  As the client refused the vehicle at delivery, it was delivered to the nearest Copart auto auction (within 20 minutes of the customer) pursuant to our Terms and Conditions. 
  No extra fees were added to the customer. 
  

  We hope this clarifies the matter. 

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to use ****** to ship my car, and they subcontracted the job to EasyHaul on 6/12. I was charged a staggering $1,763, with the promise that my car would be picked up in a timely manner. I placed the order nine days ago, and the car was supposed to be picked up today.Just this morning, I was informed that the car was reassigned to one driver, and then another, causing immense confusion and frustration. This kind of disorganization and lack of communication is completely unacceptable.Not only did they fail to meet their deadline, but their constant shuffling of responsibilities between drivers shows a complete lack of professionalism and reliability. If they couldn't handle the job, they should have been upfront about it instead of stringing me along for over a week.While the customer service representatives were polite, their efforts were overshadowed by the overall poor handling of my shipment. I hope ****** and EasyHaul can improve their coordination and transparency in the future. Based on my experience, I cannot recommend their services at this time.

  Business Response

  Date: 06/28/2024

  Dear BBB,

   

  We appreciate the opportunity to reply to Ms. ******** complaint regarding the delivery of her vehicle.

  We state on our site that all pick up and delivery dates are estimated and we did need to re-assign carriers two times due to dire circumstances. 

  ****************** was kept updated about everything and EasyHaul also covered all the storage at the auction from the 19th due to the delays. 

  While we understand the concerns, this was simply a delay due to unforeseen circumstances however it was rectified, storage fees paid from the 19th, customer kept up to date, and the vehicle has already been delivered. 

   

  Thank you. 

  Customer Answer

  Date: 06/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They said that they reassigned drivers, but they lacked to mention they reassigned new drivers the morning of and I had to ask for updates. 

  The customer service could be better.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in to A rep cliamed that he is the manager of everyone a threated my life when I asked about my car

  Business Response

  Date: 11/24/2023

  Dear BBB,

  ******************* is our client and bought a vehicle from Copart (an online auto auction). The vehicle was only full paid for on 11/17 and our team assigned a driver to pick it up the following Monday however as his truck broke down, he could not do it. ******************* was made aware of this and that another driver was being contacted + assigned asap. 

  When ******************* called our office on 11/22 he was advised of the issue again + delays with order due to it also being a holiday + many yard/office closures around the USA due to it. ******************* got very escalated, began yelling about accruing storage fees, and refusing to allow any explanation. 

  ******** have reviewed the phone conversation ******************* had with our office and no threats were made in his direction. Rather our team tried to find out whether he had any other problems that needed to be resolved  (as phone connection was not the greatest) and worked to address them.

  ******** also assigned a new driver to pick up on 11/27 as the auction was closed Wed 4pm until Mon 8am and advised that storage fees would be covered at the auction by ********. 

  The client did not refuse this + requested a refund in the BBB complaint. 

  ******** issued a full refund for the shipping order today. 

  Customer Answer

  Date: 11/24/2023

   
  Complaint: 20905948
  
  I am rejecting this response because:

  I requested a call from the **** BID MASTER MANAGER to report this threat and the keep passing me to a ****** from ******** who threaten me  I was told that I would receive  a call in a hour and NO CALL

  Please supply me with the calls that he made saying a driver broke down

  **** the first driver SHOWED UP and you wouldnt let him in said autobidmaster didnt set the appointment

  I paid 7 storage fees since the 17th for 30 dollars each totally 270$ IThe shipping was 559.

  Thats a total of 829. Return this amount directly to my account 

  just right noww they have put the $499 money in a deposit account on a website autobidmaster.com that is lock and only be use to buy a car

  I gave them cash. Ive requested a direct refund to my account

  now sure what that .

   

  I paid you 30 on damand every morning because you wont relase a car with a 5 dollars balance

  I would like an email on when that email was sent

  I recieved a text regard a 60 dollar refund PLEASE PROVIDE THE CALL OR TEXT THAT SHOWS YOUR drive change to mme

   

  AS FAR A THE CAR 

  I do not want the car 

  I requested my original **** deposit back and you held it for over a month 

  never returned that deposit forcing me to buy a car just to get use of my ****.

  I DO NOT WANT A CAR  I JUST BOUGHT A CAR FROM YOU. You are bullies and have change you business approach not for a past client or anyone 

  ON my original purchase I was told that if I used your shipping the is no  storage fee

  BUT SO FAR IM 829 for  storage little crazy buying a car a using you team to ship and your charing storge

  I cant touch the car nor move it then get my life threat

  for the car I paid 5,097  for a **** car  That money I want direct in my account as well 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 11/24/2023

  I have no pending refunds screenshot 1

  Sceen shot 2 is where they passed my money from ******** to Autobidmaster. Claiming to be to separte entitied in the purchase process

  Sceenshot 3 is where they took 60 for no explation.

  Also attached the invoice. They are able to move the number and update all the date as they want they still owe me 829 dollars

  They have passed my money to Auto bid master which they claim is a separted company they are holding the money as a deposit

  until I pick up the vehicle..but I have already paid for both EVEN YOUR FEES ON THE WEEKEND WHEN YOUR CLOSED

  So when I need a manager to nuetralize the situation from Autobid master They pass me to MANAGER ******...who works for ******** and Autobid doesnt get involved auto transfers without aying hello

  When the I request my money MANAGER ****** TAKES  refunds my money to Autobidmaster 

   

  Autobidmaster has money been given my money today by *********************; and I have request a refund since wendesday but no calls from Autobidmaster

  how do they have my money..Next step I will be attaching the formal legal action dispute letter and will send email and regular mail as stated 

  .

  Customer Answer

  Date: 11/24/2023

  From ******* website.. They are not affiliated with anyone.

  Copyright 2023 AutoBidMaster, LLC All Rights Reserved. The use of this Web site constitutes acceptance of the Terms of Service and Privacy Policy. Sitemap. AutoBidMaster, LLC is not owned by or affiliated with ************ or its subsidiaries. All vehicles are purchased from AutoBidMaster not Copart.

  Customer Answer

  Date: 11/25/2023

  Im Still being charged fees Ive had an order created since 8th that you have distroyed records of.

  Your whole industry is closed for the holiday.  In your records youve had a appointment for this vehicle to be 

  picked up everyday since i paid and still been charged a fee.  Your business is closed.  Still charged a fee.  You charge your fee every morning. at minimum  There plenty of driver today to pick up. im 500 miles away as well

  NO EMAILS regarding the cancellation of both your drivers and im out 859 and being charge 30 a day.

  Customer Answer

  Date: 11/30/2023

  LETS NOT SLIDE THE THREAT--Everything on the invoice from the 17th thru monday the holiday weekend..1300.. I recieved 0 from ********.  There has been 0

  commuiaction about cancels.

  there was a different assigned driver everday friday to the day I put the complaint.  they have 24hr truck and im 400 miles away and even they couldnt book until

  monday after the holiday.. to that time they will pay  the auction was friday the 17th ALL VEHILCES MUST BE TOW there were plenty of driver in the area.

  My vehicle was in there possion to move and they failed to do so **** the first driver said that he arrived and there was no appointment.. I WAS REFUSED THE

  RIGHT TO TALK TO ANY AT ******** about the matter.  PLease provide all bookings from ********** from November 17th to the 24th from califonida ****** and *******.. He failed to set an appointment for my car

  Customer Answer

  Date: 11/30/2023

  859

  Customer Answer

  Date: 11/30/2023

  Let keep note that they are claiming that there trucks are broken down thats why the vehicle wasnt picked up..but client is charged fee?

  Business Response

  Date: 12/01/2023

  Hi ******* + all,

  ******** issued a full refund of $559 back to the customer's broker on 11/24/2023 at ****** (as we had received payment from them).

  No fees or charges were added + customer was advised of this + instructed to contact his broker to receive his funds. 

  All other complaints/concerns were addressed as well.

  Thank you. 

   

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20905948
  
  I am rejecting this response because:

  ******** and the broker are two separte entities. Clearly states that on Autobid masters website. they declined to take all calls while the vehicle was in your possesion.

  The transaction orginated from my bank account.

  You owe me 559 dollars + the storage fee to the 27th 859

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 27, 2021, I purchased a 2018 ****** Corolla from Copart auto auctions, and I paid $1006 to ******** in order to ship the vehicle from LA/*********** to *******, ****. I sent them the vehicle title and gave them my information and address in order to export the vehicle to my county. However, a lot of delays happened with ********, and the car arrived in ******* on June 16, 2022.After the car arrived in *******, I was contacted by ******** to pick up the car from their agent in *******, "********** Projects." However, after I contacted ********** Projects, they told me that ******** never sent them the car title or copart invoice, which are both in my name, and told me that ******** never told them that the car belonged to me. After I filed a complaint against ********'s agent, ********** Projects, in ****, it appeared that ********** Projects entered the vehicle at the port of entry with a fake invoice and a title that showed ********** Projects as the owner of the vehicle and not me. I tried to contact ******** multiple times to solve the issue, but they didn't respond at all. On the shipping order page, you can clearly see my information under the "Consignee Information" and "Document Mailing Address" sections (pic below). So how come ******** didn't send them my invoice and my information? The car is still registered to ********** Projects, which is causing me a lot of damage. Their agent forged the invoice for the car and changed the price, the name of the owner, and the address to his name.I am still awaiting a response from ******** and am writing this in the hopes that they will respond properly and in good faith before we have to go to the next level.

  Business Response

  Date: 12/21/2022

  Hello,

   

  The customer has an outstanding balance with our company dating back from March of this year. Until that amount is paid, the goods/vehicle cannot be released (as services must be paid for prior to a release being issued). 

  
  The delays occurred due to unforeseen circumstances however the situation was rectified plus compensated for on our end. 

   

  *Customer had submitted a previous ******************** complaint for that issue which was immediately reviewed + resolved. 

   

  For matters outside of *******, the customer must contact the local agencies directly, however until the outstanding balance is paid with our company, a release for the vehicle cannot be issued. Documents are mailed after all outstanding balances are paid for - the customer is aware of our Terms and Policies. 

  
  We thank you for understanding. 

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18607515
  
  I am rejecting this response because:

  Regarding the claim that I have an outstanding balance with this company, the case was closed and decided in my favor ( proof of PayPal's response below). Also, in this case, I'm demanding the release of the vehicles and documents of my 2017 **** Taurus and 2018 ****** Corolla, which have no outstanding balance at all with ********* I have paid them the full price of their service (invoices below).
  Regarding the delays, the situation was never rectified, and I have never gotten any compensation from this company (proof of invoice below).
  ********'s agent, "**********" claimed that ******** had sent him my vehicles' invoices under his name and not mine and that ******** had changed the titles of my vehicles to his name.
  I hereby declare that I have never authorized EasyHaul.com LLC and its employees to act on my behalf as my lawful agent and attorney. I had never authorized them to signing power of attorney, titles, and bill of sales and any other documents to comply with all regulations set forth in the 19 CFR Part 192 section ***** on behalf of me. When I placed my shipping orders with ******** I was told by their customer service that the *** will come under my name (screenshot of this conversation Below).I had already contacted U.S Customs and Border Protection to investigate this matter.
  It is well settled that there can be no valid and enforceable carrier's lien on presently transported goods for a prior debt. In other words, if a lien defense is available to the motor carrier, it can only be asserted against currently transported goods for current freight charges that remain unpaid." Each transaction effectuated between a shipper and carrier is viewed under the law as separate and distinct. Consequently, if a carrier asserts a lien on goods for a past due debt in the middle of its delivery route and refuses to deliver goods until such debt is paid in full, such act of dominion by the carrier over the goods is considered an illegal act of conversion by the carrier. The act of holding freight hostage will constitute a breach of contract. A breach of contract provides a legal basis upon which I can justifiably sue ********* I also would like to remind ******** of FMCSA Policy on the Suspension of ******************* for Hostage Load Violations, 77 Fed. Reg. ***** (Oct. 18, 2012).
  I have placed the shipping orders for my 2018 Corolla on Dec 27, 2021 and my 2017 Taurus on Feb 3, 2022 and to this day  of Dec 22, 2022 I have not received any of my vehicles or their documents. I'm severely damaged by this and I herby give ******** a notice of dispute. If I don't receive my vehicles and their documents by this Friday, I will take legal action against *********
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/27/2023

  Hello,

  
  We previously replied with the following: The customer has an outstanding balance with our company dating back from March of this year. Until that amount is paid, the goods/vehicle(s) cannot be released (as services must be paid for prior to a release being issued). The delays occurred due to unforeseen circumstances however the situation was rectified plus compensated for on our end. *Customer had submitted a previous ******************** complaint for that issue which was immediately reviewed + resolved. For matters outside of the ***, the customer must contact the local agencies directly, however until the outstanding balance is paid with our company, a release for the vehicle cannot be issued. Documents are mailed after all outstanding balances are paid for - the customer is aware of our Terms and Policies. 
  

  
  Regarding the customers current concerns, the information has not changed per previous complaint. The agency in **** has confirmed that the customs clearance amounts for vehicles are not yet paid and documents are only handed over after payment is made in full. None of the vehicles were registered in the name of the agent/company in **** but rather, that customer has still has not paid the clearance commission and also the amount of internal shipping in **** yet. 
  
  Hamood has been presented with many opportunities to resolve the matter as well as presented with our Terms & ********* ***************** Agreement, and Notice of Dispute process - all of which were ignored. 

  We certainly hope this sheds light on the situation as the customer is refusing to pay for allotted amounts set by separate agencies as well as accruing late payment fees for non-payment of outstanding balance to ********. 

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18607515
  
  I am rejecting this response because:

  The statements provided by this business are false. Their agent actually changed the ownership documents of my cars to his name to do tax evasion and I have the proof.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BE AWARE!! This company has fraudulent practice of charging upfront then they do not provide any services and keep sending more invoices to provide any service they send me in total 3 invoices one for $2,929.00, one for $705 and another for $1,855. I paid all three to transport an electric vehicle internationally and they keep asking me to pay a 4th invoice and no guarantees to schedule pick up services. I asked to cancel a a refund and they are now asking me for a void check, who ask for a void check to issue a refund? Only scam artist!! I will complain to the federal trade commission and BBB

  Business Response

  Date: 12/01/2022

  Hello,

   

  The customer placed an order for an inoperable electric vehicle with export to ******. The order was placed for shipping via shared container (consolidation) however there are many restrictions for shipping hybrid/electric vehicles that way. The customer was quoted additional as he requested an alternative method to shipping, which was RORO. The updated cost was provided to him along with the request for payment. 
  
  Customer requested a pick up date (Dec 6th) and was advised we'd work to meet that goal, however payment must be received in full. A few minutes later the customer escalated + asked for a refund. 
  
  A refund was issued in full to him yesterday (11/30) and we have no further dealings with this customer. 

  The matter was resolved as per his request. 

   

  Thank you! 

• Initial Complaint

  Date:07/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT USE THIS COMPANY BEFORE READING REVIEWS, IT WILL CHANGE YOUR DECISION!!booked ******** to transport a motorcycle from ** to IA. The bike was picked up on the 30th of June with a scheduled delivery day of July 4. I knew that wouldn't happen as its a holiday but after it didn't arrive the 5th I called the driver who informed me the bike would arrive the following day, the 6th. The 6th came and went with no bike, tried calling the driver several more times with no return call and their VM was constantly full. After calling the main company I was told I would receive a return call which also didn't happen. The next day I receive an email saying they were sorry but the driver had "complications" and that my bike was at a "secure storage yard" pics included. The pictures show the bike outside leaning on a large piece of construction equipment with a chain wrapped around it...the bike is now 8 days past due for delivery with no end in sight and no more information from ********. I have contacted my attorney to help sort this out and sadly from what he tells me I think legal action will be necessary.I WOULD NOT RECOMMEND THIS COMPANY! wish i could give them 0 stars. My attorney is also looking into filing a formal complaint with the *************************** which I guess is the governing body for transport companies.Now they are leaving my bike in philadelphia!! save yourself the headache and trouble and go with an actual reputable company!!

  Business Response

  Date: 07/14/2022

  The vehicle was indeed a week past the delivery date, however the client was updated as to the reasons for the delay. Vehicle was also at a gated and secure yard being stored at no expense to the customer until the complications could be resolved with the carrier.

  We notified him on 7/11 that we are working on having the vehicle re-assigned + delivery made asap and our team will keep him updated. Photos of the motorcycle were attached.

  Client threatened litigation + attorney and began leaving negative + defaming reviews everywhere along with verbal harassment of the representatives.

  We provided the customer with an update on 7/12 that another driver will p/u his vehicle today and will deliver on 7/15 + asked to confirm that and if he's proceeding with legal counsel then a full refund will be issued as client is breaching the agreement. Client failed to respond in time + continued harassment + threats of litigation so a full refund was issued + location of the vehicle provided to him.

  We certainly understand the clients frustration with the delay, however we apologized for the delays + any inconvenience caused, provided photos of the vehicle, accepted responsibility + assigned another carrier to p/u and deliver your motorcycle by the end of this week, and offered a discount for the inconvenience.

  As client did not accept and breached the contract we elected to cancel the order and issued a full refund.