Reviews

Review Details

• Review fromJavlon I

  Date: 09/18/2023

  1 star

  Javlon I

  Date: 09/18/2023

  I bought car from salvage auction then hired this company to deliver this car (09/05/23).They hired some third party towing company, which they did not do better background check. The driver was absolute disaster. Every time I called driver kept lying about delivery date. So finally he was delivering on Friday (09/08/23).To make story short the driver supposed to tow my car in flat bed but drove the car for 20 miles and car overheated and driver left the car on side of highway. The driver texted me location of car and turned off his phone. Then I drove to location and see car engine was hot and I could smell weed inside my car.Then I called ******** to resolve the issue, they said tried to contact the person that they hired, of course they are not able to reach him. Then they said they will investigate what happened and find new driver. It was Friday. My car was sitting on side of highway for 4 days. They were able to deliver only on Tuesday (09/12).Now, they removed the name of the driver from my order of their web site. Never seen such a business.

  EasyHaul.com LLC

  Date: 09/19/2023

  Dear BBB,

   

  Thank you for the opportunity to correct the facts regarding Mr. ********* complaint regarding the delivery of the vehicle he purchased DAMAGED from Copart auto auctions.

  Mr. ********* damaged vehicle was assigned to AP LOGISTICS OF ** LLC for pick up on the 6th and delivery on the 7th. On the 8th, the driver advised us that his truck had broken down and that he will need to leave this vehicle at a parking lot in *********, ** 28273. 

  Mr. ******* was notified of this right away (by both the driver and ********) + was provided the address to be able to meet the driver and arrange towing from there + offered a partial refund. Mr. ******* adamantly refused, stating that the vehicle might have issues, he's not willing to accept liability, etc. (of his own vehicle). 

  As there were no other available drivers that day/or over weekend, the vehicle was picked up and delivered from that parking lot on 9/12. Mr. ******* was well aware of the situation, bought a vehicle with front end damage, and was also provided the insurance information in order to file a claim. Mr. ******* was advised that all necessary information would be provided to the insurance company once/if they requested it after he filed a claim. 

  Pursuant to our Terms & ***************************** Agreement, and Dispute Resolution Process which Mr. ******* accepted/agreed to on 9/05/23 (including the verbiage about offloading, change of locations, cancellation, etc.). 

  We have worked + provide with Mr. ******* with all the tools necessary to deliver the vehicle and also all information to file a claim. 

   

  Thank you. 

• Review fromsean b

  Date: 07/12/2022

  1 star

  sean b

  Date: 07/12/2022

  booked ******** to transport a motorcycle from ** to IA. The bike was picked up on the 30th of June with a scheduled delivery day of July 4. I knew that wouldn't happen as its a holiday but after it didn't arrive the 5th I called the driver who informed me the bike would arrive the following day, the 6th. The 6th came and went with no bike, tried calling the driver several more times with no return call and their VM was constantly full. After calling the main company I was told I would receive a return call which also didn't happen. The next day I receive an email saying they were sorry but the driver had "complications" and that my bike was at a "secure storage yard" pics included. The pictures show the bike outside leaning on a large piece of construction equipment with a chain wrapped around it...the bike is now 8 days past due for delivery with no end in sight and no more information from ********. I have contacted my attorney to help sort this out and sadly from what he tells me I think legal action will be necessary.I WOULD NOT RECOMMEND THIS COMPANY! wish i could give them 0 stars. My attorney is also looking into filing a formal complaint with the *************************** which I guess is the governing body for transport companies.

  EasyHaul.com LLC

  Date: 07/13/2022

  The vehicle was indeed a week past the delivery date, however the client was updated as to the reasons for the delay. Vehicle was also at a gated and secure yard being stored at no expense to the customer until the complications could be resolved with the carrier. We notified him on 7/11 that we are working on having the vehicle re-assigned + delivery made asap and our team will keep him updated. Photos of the motorcycle were attached.Client threatened litigation + attorney and began leaving negative + defaming reviews everywhere. We provided the customer with an update on 7/12 that another driver will p/u his vehicle today and will deliver on 7/15 + asked to confirm that and if he's proceeding with legal counsel then a full refund will be issued as client is breaching the agreement. Client failed to respond in time + continued harassment + threats of litigation so a full refund was issued + location of the vehicle provided to him. We certainly understand the clients frustration with the delay, however we apologized for the delays + any inconvenience caused, provided photos of the vehicle, accepted responsibility + assigned another carrier to p/u and deliver your motorcycle by the end of this week, and offered a discount for the inconvenience. As client did not accept and breached the contract we elected to cancel the order and issued a full refund.