We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Seafood

Alaskan Harvest Seafood

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Seafood.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed my order online withAlaskan Harvest Seafood. Used my cc on October 30,2023in the amount of $209.95 the monies was charged to my account and I still haven't recieved my seafood. I have called everyday, no one answers the phone and there is not a voicemail box available. Emailed several times Qutoe" I'm on the road and I'll get back with you ". His name is *******************- that is who I was communicating with on the emails. I haven't recieved any more emails, nor my seafood.

    Business Response

    Date: 11/19/2023


    Bank said that this is a fraud order!

    It was not shipped due to that and we have contacted the bank in question

    if we get a response from the bank we will ask them to refund the customer in question.

    ********************** 

    Customer Answer

    Date: 11/19/2023

     
    Complaint: 20890171

    I am rejecting this response because: If the bank thought it was fraud, why did they allow them to be paid in the first place? And why did Alaskan Harvest except the money? This has been going on since I made the dispute with US Bank, 11/09/2023. If US Bank thought it was fraud, why did they release the money?

    Sincerely,

    ***********************

    Customer Answer

    Date: 11/19/2023

    More InfoCompleted 10/30/2023

    View all transactions from this account
    Transaction Info
    Description
    Sp Alaskan Harvest Httpsalaskanh Or
    Last 4 of card
    5476
    Transaction date
    10/30/2023
    Transaction time
    11:44 pm
    Type
    PURCHASE
    Method
    MANUALLY ENTERED
    Reference number
    24492163303000000397211
    Merchant Information...

    This is from my US Bank CC, so if this the bank in reference, why did they allow it?

    Customer Answer

    Date: 11/19/2023

    Alaskanharvest Customerservice


    Order #**** confirmed
    Yahoo/Inbox


    Alaskan Harvest Seafood <**********************************************************>
    To:*******************

    Sun, Oct 29 at 7:17 PM


    ORDER #****
    Thank you for your purchase!
    Hi *******, we're getting your order ready to be shipped. We will notify you when it has been sent.
    View your order
    or Visit our store
    Order summary
    Requested Delivery Date:


    Triple Salmon Sampler ****** ******* Sockeye)  1
    $180.00
    Subtotal $180.00
    Shipping $29.95
    Total $209.95 USD

    Customer Answer

    Date: 11/19/2023


    Alaskan Harvest Seafood <*******************************************************************************************>
    To:*******************

    Mon, Nov 6 at 1:41 PM




    Heres your response from Alaskan Harvest Seafood
    Reply on the Alaskan Harvest Seafood store 
    Alaskan Harvest Seafood
    Order #**** is awaiting fulfillment.You can view your full order details here: ********************************************************************************************************************************************** you have additional questions about your order, feel free to message us.
    ***********************
    Thank you for your Salmon order.The bank is suspecting a fraud or unauthorized purchase on this credit card.The billing address and the shipping address do not match and it appears that the ship to location is not your residence.Can you email us your home address where the credit card bills to?Arpo ******* Alaskan Harvest Seafood
    ***********************
    so tell me about this???
    Alaskan Harvest Seafood
    Hi *******, we appreciate your order. However, we don't contact customers to confirm their billing or shipping addresses due to potential identity theft risks. For any concerns about your order, please contact our customer service at ************ or email us using the form on our website. Please email us your residential address and the billing address of the card you used.

    Business Response

    Date: 11/20/2023

     

     

    Not sure what any rejection could be in question.

     

    We did not ship anything because the bank informed us that the order is a fraud and watch out.

    We told that to you earlier.

    We also told that we contact the bank and have the send any monies that they might have collected back to the consumer.

     

    Alaskan Harvest Seafood

    Customer Answer

    Date: 11/20/2023

     
    Complaint: 20890171

    I am rejecting this response because: My CC has not been reinbursed of the $209.95

    Sincerely,

    ***********************

    Customer Answer

    Date: 12/01/2023

    Us bank recieved the refund, all is good. Thank you, ***********************

Alaskan Harvest Seafood is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.