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Business Profile

Specialty Auto Parts

Brandsport LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialty Auto Parts.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on January 24, 2025, was promised 3 day shipping guarantee, and never heard anything back from them since the order confirmation email I've included. I have since then responded through email to customer service, and have not received any response. I just want a refund for my money.

  • Initial Complaint

    Date:11/27/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date if transaction 10/23/24 Amount paid ***** Ive sent multiple emails with no response. I never received notification merchandise shipped and I have not received merchandise. I have tried repeatedly to call phone number on website and get busy signal.

    Customer Answer

    Date: 12/08/2024

    Please be advised case below has been resolved. Company couldnt fulfill order so emailed update and refunded money.

  • Initial Complaint

    Date:11/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product ordered from **************************. Credit card charged. Product not delivered after more than three months. Requests for delivery or refund not honored. No response to repeated requests for order status. Copies of order and emails are attached.

  • Initial Complaint

    Date:10/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few months back I received order #****** ($151.92) and long story short it was not the correct color. After some delay from Brandsport, I was given a return slip. The package was sent on time via **** with a tracking number and per them they left it with an individual on site. This was +/- 2 months ago and after 10 + emails and phone calls I have not heard back and hove not been issued a refund. Additionally, on Aug 15th of 2024 order #****** was placed ($24.68). Based on the lack of any communication regarding this order (no delivery date has been provided, disappointed customer service, lack of addressing returns, etc.) I want to cancel this order and also get a refund.Thanks, and please get in contact with me so a full refund can be sent.

  • Initial Complaint

    Date:07/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/12/2024 ordered 8 spline lug nut key order # ****** never answers my emails or voice mail messages but they took my money *********************** owner

  • Initial Complaint

    Date:09/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of online order: July 26, 2023 Ordered: 8 spline lug nut for car ************ charged my card, but the item never came. All they have is an answering voicemail to leave a message. We have left multiple messages, along with emailing the email they have on file asking for information on where the order is, tracking info, etc. No answer to any way that we have contacted them.Credit card was charged for the item.

  • Initial Complaint

    Date:07/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The BrandSport website advertised theh had the product in stock and shipped within two days of ordering. I ordered in February and never heard anything. Called and left voicemail, emailed. No communication. They shipped in April. I refused delivery of the product since i had made other arrangements and still have heard nothing from them.

  • Initial Complaint

    Date:02/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent back their product and cant get my refund after many attempts to contact them

  • Initial Complaint

    Date:01/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed a order for wheel key lock that fits my 2016 VW GTI, I ordered them on Dec 11th, waiting for the email with tracking number, Called them, no one picks up, only leaving the answer machine that only thing they said will return call or email them at ********************************* to request my order pulled up on Dec 22nd, nothing respond from them. I am not pleased with their business conducting online. I don't know if this is real business or scam business. They took my money for the order I don't get nothing, no tracking number, and no communication from them. ZERO!

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/2/2022 I ordered and paid for a lock lug nut removal kit for my business. It has now been 2 months and I have not received the product I ordered. I have called and left multiple messages and sent multiple emails and have yet to receive any response. I have searched the internet and only found bad reviews but no direct phone number to call and speak with someone. As of now I have resolved that this is a company full of crooks who are there to steal money from unsuspecting businesses. There seems to be no other view.

Brandsport LLC is NOT a BBB Accredited Business.

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