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Business Profile

Specialty Auto Parts

Brandsport LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialty Auto Parts.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 29th I purchased a set of 24 Lug Nuts from BrandSport LLC. Order Number: Brandsportinc-******. On their site, it said the product was available (and still says it's available on 11/29) to ship next day. The transaction was processed through Norton Shopping Guarantee (a 3rd party). After a couple weeks of not hearing anything, I e-mailed back 3 times now. I have also left 4 detailed messages asking to first provide a status update on the order, then asking them to CANCEL if it is not available... After still hearing nothing up to 11/26/22, I opened a dispute (Dispute #*****) with Norton Shopping Guarantee. I just want my order CANCELLED and I do not want to be charged $69.36 from BrandSport. My card has not been charged and I want to ensure it does NOT get charged in the future. My 30 day Norton shopping guarantee expired on 11/28. Brandsport has yet to respond to my dispute on ******** website as well. I just want this order cancelled... and I just need a human to confirm to me that it is CANCELLED. Either from Norton Shopping Guarantee, or through Brandsport. I am opening this for others to see as well. This is what buying from BrandSport can be like, and this is a terrible customer service experience. I've left my name, phone number, order number countless times to them.BBB, if you are able to confirm that Brandsport will CANCEL order ****** and never charge my card, I will thank you greatly. To any others out there who search "brandsport" or want to purchase from them, I hope they see this frustrating experience and avoid them at all costs.

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from this company on June 3rd and they confirmed the purchase on 6/16/22. They charged me $31.42. Several weeks ago I emailed them that if they cannot deliver the product then I would like to cancel the order and receive a refund. I have also called but they only have voice mail. They say they will be in touch within 24 business hours. I have yet to hear from them. Today I again called. I just want my money back but you can't seem to talk to anyone.

    Business Response

    Date: 09/15/2022

    Thank you so much for your order with us! We appreciate your business!

    Unfortunately, we are not able to process your order at this time. We are currently out of stock on this product and we have just been informed that this product is currently unavailable from our distributor. We apologize for any inconvenience this may have caused.

    We have gone ahead and refunded your purchase back to your account. If you have any questions, please let us know! Please feel free to check back with us on this item's aavailability at a later date. Have a great day!

  • Initial Complaint

    Date:08/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 7-31-22 order number ****** with this company for 2 lug nuts. The web site says to email or call about status if orders. I have done both. The voicemail, 24/7 I might add it says that someone will contact you with 24 hours of the email or voice call. Mind my order is only ***** that isnt a lot but I still can not afford to give it away. I just want my money back this unbelievably a company does this and yes the debit has already came out of my account. I can forward the emails upon request to an email address of your choice. Thank you

  • Initial Complaint

    Date:07/24/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 25th of 2022 I ordered lug nuts from Brandsport via the internet. It has been two months since the order was placed. I have called and emailed several times with no response from them. As of yet there is no charge on my credit card and I would like to cancel the order but there is no avenue I can find for doing so. To be clear, I have not received the order and their site does not list it as being shipped. Thank you

    Business Response

    Date: 08/18/2022

    Thank you so much for your order with us! We appreciate your business!

    We apologize for the delay with your order! Due to an increase in demand, we are currently experiencing longer than average wait times on some of our products. Unfortunately, this item has been placed on a back order with the manufacturer. We apologize for any inconvenience this may have caused. We have gone ahead and cancelled this order for you. Please let us know if you have any other questions.

    Customer Answer

    Date: 08/19/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Brandsport LLC is NOT a BBB Accredited Business.

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