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Business Profile

Heating and Air Conditioning

Central Oregon Heating, Cooling, Plumbing & Electrical
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe this company is part of a scam that messes up new construction after building inspection complete, then charges consumer for service calls to fix issues once new home built. I have tried working w company to resolve, they refuse. Entire neighborhood has same issue. Believe they garage door opener they set to same frequency to allow access to homes when homeowner not around. Please investigate. Extra inspections necessary in new homes and all service calls.Managers refusing to correct issue are: ***** ******, **** ****, ****** ******* and especially service manager ****** who may be actually using a false name.

    Business Response

    Date: 06/26/2025

    This complaint is factually inaccurate and should not involve Central Oregon Heating. This customer is making ******** accusations against us that have no basis in fact and continues to harass our employees both at our office and in public. Unfortunately, we believe there is a misunderstanding between the builder and the customer, and we are not the correct company this complaint should be filed with as we did not perform the plumbing work from which the issue arose.  Central Oregon Heating, Cooling, Plumbing &Electric (COHC) was subcontracted to provide and install the **** system in the home, ********************************************************  97756.  Central Oregon Heating,Cooling, Plumbing & Electric was under contract with ****** Fine Homes.  The last time COHC was at the residence location was 2021. Since that date COHC has not been contacted for any reason to be out at the customers home.

    ****** ******* has made contact with the office personnel at **** trying to confirm that COHC performed both the **** and Plumbing for ****** fine homes. ****** was told it was only **** work and not the plumbing work which caused the issues.  ****** did state that she was not getting any assistance from ****** Fine Homes.

    For the residents to move into the home, for the new construction building all inspections need to be passed by the local inspector.  All Permits were pulled from the builder.
    ****** has made multiple trips into ****, making allegations about the builder and their staff.  Eventually ****** was asked not to come back to **** unless it involved her **** system as she was making our staff uncomfortable.

    As much as we would like to assist, we did not perform any work other than the **** system, have passed all inspections and have not been called out to the residence for any reason.  We believe this complaint needs to be addressed to the company that caused the problems.
    If there is anything else, we can do to assist please let us know.

Central Oregon Heating, Cooling, Plumbing & Electrical is BBB Accredited.

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