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Business Profile

New Car Dealers

Withnell Hyundai of Salem

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to Withnell Hyundai for repairs, and it was kept overnight. When I picked up the car, I noticed three small divots on the hood. I immediately informed the service department, and they told me they didnt believe the damage was caused by them. The manager was unavailable, so I was advised to take my car and that the manager would contact me. A few days later, ****** the service manager reached out and said they would not be accepting responsibility for the damage. According to him, his staff denied causing it and claimed there was rust in the damaged area. I explained that there was no rust and offered to bring the car in for an inspection or send pictures. However, ****** insisted on only trusting his staffs account and refused to accept my complaint.

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April we were sent a letter from withnell Hyundai to bring our Hyundai in for a recall on the *** after 2 weeks they notified us that our door locks and windows no longer worked. We told them that we needed them fixed for the car to be in the same condition as when we brought it to them after another 2 weeks they still had not fixed our car so they gave us a rental car two more months passed and they still had not fixed the car they told us that they were waiting on a technician to come in to fix it. Another month went by and we called them again about getting our car back they said it was going to be a little longer. Another month went by and then they came and took the rental car out of our driveway. We inquired as to why they took the rental car and they told us that we could come pick up our car we asked them if it was fixed they said no they were no longer going to work on our car that they had the right to refuse service even though our car was still broke and the computer system is fried. We are taking them to small claims court and Hope that we can get a resolution. I do not believe that they acted with any integrity at all and now we have to figure out an alternative for my wife because her car will no longer lock nor does much any else work on the car. I would not recommend anyone take their car into them for any recalls.

    Business Response

    Date: 09/17/2024

    4 days after we began the recall process we called and asked if there had been any problems with the windows and door locks. We now assume that you lied saying they all worked. While we diagnosed and investigated the issue, at no charge to you, we also provided you with alternate transportation at no cost. After extensive research, countless man hours, and 3rd party evaluation, we found that replacing the alternator, installing a drip plate, and replacing the valve cover gasket did not cause you drivers door window switch relay inside a sealed box inside the drivers door to stop working. We attempted to request you switch out the loaner car we provided to you at no cost multiple times because it was past due for service by thousands of miles. For your safety and the safety of future customers we can not allow our vehicles to be neglected to such an extreme. On our final attempt to get you to switch out the loaner car you stated and I quote your email "shove it up you *******". We will be seeking reimbursement for the services you authorized and did not pay for. That is theft of service. Based on your lies, terrible attitude, and name calling/threats we ask for you never to return to our business. We had to report the loaner car stolen and repossess our property as you would not cooperate with our request to swap out vehicles.   

Withnell Hyundai of Salem is NOT a BBB Accredited Business.

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