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Business Profile

New Car Dealers

Withnell Hyundai of Salem

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Elissa C

    Date: 07/12/2024

    I had a check engine error that I brought in for an appointment Monday morning. Later I got a call saying they had to order parts so it would be a couple days. My car is a ******, but they gave me a sedan. I didn't complain bc I figured it would only be a few days. I hadn't heard a word so called to check - said my entire engine wiring was corroded and it would be 6-8 weeks to fix. I asked if I could be swapped to a larger car with roof racks as we kayak often & if I was to be without it for most of the summer I'd need something that was comparable. **, the mgr at the rental department was condescending/rude & told me it would be virtually impossible. I told him no urgent rush - if he could find something in the next 2 weeks. Heard nothing, had to call back. He told me no again. I called ** & suddenly they had a car that fit my needs. The *** stunk SO bad that I spent the majority of the time with the windows down. It smelled like someone had smoked in that car and they tried to clean/cover it up with shampoo. ** also made it very clear no dogs/non paved roads/no out of state driving. ** had the service team escalate my parts and said my car would be ready a few weeks early. Again - I figured I'd just deal with the rental and hope my car was ready soon. A week and a half later my car was ready. Went to pick it up and it was filthy. Now, I didn't drop my car off empty thinking it would be a short time and it certainly wasn't new car clean but the condition I got it back in was so appalling. Nothing was wiped down, they emptied all my belongings into a box and tossed it on the back seat. Scuffs on my window made it difficult to drive so I had to take a sponge and buff them out. Fingerprints and dust everywhere. I certainly wouldn't recommend this place to anyone, but for sure not women. I got Hyundai involved & simply asked that the dealership pay to get my car cleaned. ****** the ** refuses to provide cleaning unless I remove my review completely.

  • John S

    Date: 06/21/2024

    They are double charging for charging my electric vehicle. I was there at 7:30am and left the charging station at 8:20. The screen mentioned the session was free for the first hour. I was disappointed to find out I was billed $8.88 and change for an asphalt fee just for parking at the station. So I called charge point about this and and they mentioned that yes the energy was free yet the owner is charging a parking fee while you're charging. I can see if the car is sitting all day after the charge has been completed to charge for a sitting fee. To be double charged is not acceptable and has never occurred at a gas station. This needs to be taken care of!

  • willis r

    Date: 07/29/2022

    there ripping off the state and the buyer the buyer is suppose to get **** incentive on electric cars well the dealer is charging you a **** fee so the buyer dose not get the incentive there reason that i was told is people are buying cars then sale it back and pocketing the money well most people are not doing that and it is not up to the dealership to police the incentive the state is giving so they are ripping off the state and the buyer ive contacted the state and are rep next is the news if i do not get any ****

Withnell Hyundai of Salem is NOT a BBB Accredited Business.

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