Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****.21 Rental burned; Contract signed with Belfor (B)1.24.22 Change Order signed with B **** Restoration $ and loss of rent $ received from Safeco Aug, ********************************************************************************* now. We were told B will pay that rent (verbally promised)9.24 When B sent final invoice to Safeco, I received a copy. The invoice submitted to Safeco included charges for items we paid for, as well as items which were in the original house, but not in the restored house. We immediately called Safeco and B to express our concerns. One of the issues was that WE purchased the kitchen cabinets and had them installed. When I questioned B, the answer was, I didnt know you purchased them. However, the cabinets we purchased were stored at B for months. In addition, someone from B moved the largest of these and dropped it, which meant more work (and $) to install it **** House done **** Bill arrived from B. Check sent for final payment on Change Order and a letter saying there needed to be a discussion about the items in their bill that were incorrect (lies) and to request the rental loss that was promised ***** Call from B saying my letter was stuck on someones desk; bill arrives at our home marked Passed Due.12.7 Email from B stating that they provided far more additional value to the house. This email arrived when we were in ******, it was unread until ***** ***** Response to this email asked for of the payment they received for kitchen cabinets that we bought; payment for specialty door that we purchased several years ago; and repayment for the loss of rent as had been promised.12.22 Call from B: There is a lean on the house! If we pay ALL, the lien would be removed. Then, BY FEB, B would pay ** $4681 for cabinets and door that we paid for. No rent loss would be honored. This was a phone promise, so nothing written, but they KNOW IT WAS SAID.5.1.23 Still waiting for $$

  

  Business Response

  Date: 05/11/2023

  Good afternoon, 

  Attached please find BELFOR's response to ********************' Complaint. 

  Thanks. 

  Customer Answer

  Date: 05/15/2023

   
  Complaint: 20001289
  
  I am rejecting this response because: it is unacceptable.  See attachments.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/06/2023

  Good afternoon, 

  Attached please find BELFOR's response to ********************' May 15, 2023 correspondence. 

  Thanks,

  *********************;

  Customer Answer

  Date: 06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************