Complaints

This profile includes complaints for Power Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Auto Group

  500 SW Sublimity Blvd Sublimity, OR 97385-9629

• 

  Power Auto Group

  705 NW Buchanan Ave Corvallis, OR 97330-6216

• 

  Power Auto Group

  333 SW Sublimity Blvd Sublimity, OR 97385-9696

• 

  Power Auto Group

  1107 N Coast Hwy Newport, OR 97365-3144

• 

  Power Auto Group

  4120 Santiam Hwy SE Albany, OR 97322-7029

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new motorcycle from Power Motorsports in *********, ******. The motorcycle ended up having an electrical issue, for which it was seen multiple times under the factory warranty. In spite of all the pleasantries I had the fortune of exchanging with their service department (and all of the dollars in labor costs I paid them), they failed to honor the factory warranty of the motorcycle. I brought in the bike approximately 5 times over the course of 1 year, and each time I was promised they would be able to resolve the issue, and if not, they would be in touch with the manufacturer (Kawasaki) and getting back to me soon. Communicating with this business is like pulling teeth. Most recently I demanded to speak with the manager of the business, who again gave me his word that they would be in touch with ******** and following up with me soon. No such communication on their part ever occurred. It was as if I paid for no factory warranty at all. Each time I brought in the bike I paid them for the labor costs of examining the issue. Along with the motorcycle cost and dealer fees (which amounted to over $5500 out the door), I paid hundreds of dollars in service costs to get my bike fixed. It never was. I eventually was able to sell it on the used market and I can only hope the buyer has better luck at another Kawasaki dealership getting the bike fixed.

  Business Response

  Date: 12/12/2022

  ****** bought his bike in for several services during his ownership of the motorcycle from 11/9/21 to 10/21/22.
   On each occasion we followed procedures offered under Kawasaki factory warranty and communicated corrections between customer and Kawasaki. 
  
  1st visit was no charge service inspection. 
  2nd visit was 1st service and inspection $197.05. Unit had 650 miles
  3rd visit was to mount tires and inspection. $66.  Unit had **** miles
  4th visit was for a recall and inspection. $74.50. Unit had **** miles. ******* was not duplicated in our store customer paid $74.5.
  5th visit was to mount another rear tire, replace a brake lever and speed sensor. $199.80 was paid by Kawasaki Warranty. Unit had **** miles
  
  
  There is only one instance where the customer paid for service that did not result in a repair which is the 4th visit where we were unable to claim any warranty repair as the unit was operating correctly here. We will issue a refund to the customer for that charge in good faith. Thank you

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 months ago my wife and I bought a 2014 **** Escape from **** at Power Chevrolet. The day we got it **** saw that the coolant was low, he had it toped off. We got it home nice car. 2 days later it said coolant was low. Of course it was a Sunday. Called **** he said bring it down I'll give you a loaner and we will look at it first thing in the morning. We said ok. A week later we get a call to pick up our car. We went down to pick it up told they did a "pressure test"? There was no leak under the car . Took a little ride home . Ran nice. 2 days later we go out to finally take our new car for a ride. Did not start. Hear we go. Called **** told him the same thing, low coolant and no leak. He said they would send someone to pick up our car and drop off the same loaner. Ok. So while waiting he called and said get it jumped get a new battery they would pay us back. It was Sunday again. Monday tow truck came out, it would not start. We had it towed to *************. Told them what happened. Checked the battery it was ok. *********** in service called Power Chevrolet. They told her to run a check on the car they would pay. They did, found out the motor locked up. *** called again told them what they found out. They said they were going to send us a loaner and picked ours up. We waited for hours. *** kept checking on us. So after hours the tow truck shows up with this little car that it was hard to get in and my wife's ****** almost didn't fit. So on a dark rainy night we drove to power got the same loaner as before. Next day we called **** to find out what's going on. He checked. Was told they were going to eat the cost and put in a new motor. **** told us he would keep us in the loop what's going on. We are still waiting. We call no one can tell us anything. All we want is the car we paid for guess it's over 2 months ago. We had it maybe 2 days. When you tell people you will keep them updated. Do it. Yes we have a loaner. Yes the price is double what our car is. We liked the car we bought. We want it fixed and back. Is that hard? We are making payments on a car we don't have. Yes I'm upset. We don't feel right really going anywhere in a loaner. I don't think it takes 2+ months to put in a new motor?. Somebody just tell us what's going on. You can't even talk to a boss or the owner. Oh by the way the first time we had this loaner we told **** it needed wiper blades and coolant was low. He said he take care of it thanks for letting me know. So guess what? It's been raining and I had to get new wiper blades. The coolant is still low not going to top it off. It's not my car!! Were is my ************* happen and don't want to tell us???

  Business Response

  Date: 11/26/2022

  The repairs have been completed and a service advisor will be contacting the customer. Unfortunately right now some parts take a while to get. We appreciate the customers patients with the situation and we are glad we were able to take care of the repairs and provide a loaner car at cost to the customer.

   

  Thank you,

  ***********************

  Customer Answer

  Date: 12/07/2022

  Yes . We have gotten our car back. But 2 things. #1. Call the customer and let them know what's going on. We know it takes awhile for parts,we are not dumb.  #2 When the salesman told us that they are putting in a new engine, don't know about you but to me that means new. To find out a used one was put in really? We just hope this will not happen again.

• Initial Complaint

  Date:10/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a vehicle from them in April and since then they have been unable to obtain a license for the vehicle. They have allowed the trip permit to expire on ** and have refused to give us a new one regardless of it being their fault. We have had to fight to get a new one. We have been lied to saying that it would be fixed easily. We had just recently found out that the licensing problem with the vehicle is because of some legal issues with the car from the previous people. This is the 6th or 7th time we have had to drive to them to get a new trip permit and we are being promised things that aren't happening. We have asked them to fix the problem but they refuse. We traded in a car that we cannot get back. Help us please.

  Business Response

  Date: 11/02/2022

  DMV issue has been resolved and we verified the customer has received license plates.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally took my car in for repairs on 04/18/2022 in regards to the overheating engine light coming on. I was told the issues were P011A (coolant) and P0421 (catalytic converter). I agreed to all repairs needed and paid around $3,200 for repairs and paying up front for the catalytic converter. The converter I was told would be on back order, which I understood due to knowing the theft increase of converters. My car began to have the overheating light come on and I took it back in on 05/19/2022 which I was told there were no codes but they did have to flush the coolant (I believe). I then had to inquire about the catalytic converter as I had not received any notification and I was told it wouldn't be till September. I called again about the converter a couple weeks ago and they said they put a rush on it but it would still be at least a month. About a week ago the overheating light came back on in which I called and asked about setting up an appointment and was given the impression that since the car hadn't overheated the car would be fine till the appointment. Over the weekend the car overheated and I had to have the car towed to the dealership. I was told on 09/19/2022 that the codes were P171 (air box), P111A (coolant), and P0421 (catalytic converter). Now the dealership is informing me that the coolant was leaking into the oil and that I would need a new engine. The current estimate is around $3,800 and they are willing to take off $1,000. My issue/concern is that the real issue was not addressed the first two times and due to the mechanics inability to determine the actual issue I am now in a bigger issue causing me to get a new engine or buy a new car. My vehicle is a 2016 Mazda CX-5 that I have taken great care of and maintained good maintenance. Any advice or help would be appreciated. I reached out to Mazda about getting the documents in which they said they needed to talk to their manager in how best to send (skeptic).Thank you,******

  Business Response

  Date: 09/26/2022

  As I said previously I know this is a frustrating event to deal with but we are here to help if allowed. 
  
  If at either visit your vehicle would have failed engine testing you would have received a quote for its replacement. There were no signs that this was anything but just a heater core failure until the vehicle was towed here on the 19th. It would not be a good business practice for us to recommend an engine replacement when just a heater core is needed.
  
  If our offer of $1,000 off of the engine replacement is not acceptable that is up to you. It is your vehicle so I will wait to hear what you decide to do. There will be no charges to you for this visit. I will make sure that your vehicle is put back together tomorrow for you to pick up when it is convenient.

  Customer Answer

  Date: 09/26/2022

  Complaint: 18048679

  
  I am rejecting this response because:

   

  The response to my claim is an example of the inept automotive repair services.  The response from the business noting that if at either visit your vehicle would have failed engine testing you would have received a quote for its replacementis not taking into consideration of their negligence and inability to properly inspect my vehicle at either of the first two times for repairs prior to the third visit.  Per the invoices (I requested the invoices from the business in which I spoke to someone I believe named ****, who had told me they would be able to send me the invoices but needed to speak to their manager in how best to send them.  I was incredulous to ***** comment of needing to speak with their manager as it only seemed to further indicate a realization on the business that they were in the wrong.  Please note I never received the requested invoices and thankfully found the original copies I was given at the time of the repairs.) dated 04/26/2022 noting they merely scanned for codes that showed P011A and P0421, removed and replaced heater core and performed coolant flush, P0421 for catalytic converter, CAT on order and customer to prepay for parts - $232 to install when customer returns and 05/17/2022 that showed found coolant low, re bled system and performed pcm update.  Not being a mechanic myself I was relying on the knowledge of the repair shop to inspect the car a second time albeit I was skeptical about their business practices considering the same issue came up within less than a month.  Furthermore when looking on the documentation in hindsight it would seem to me that an automotive repair shop would wonder why a car that was repaired for its coolant, less than a month prior, would have found coolant low i.e. a leak.  As per my phone conversation with the repair service man names *****, I was informed the coolant had leaked into the engine oil which is the reason for needing a new engine.  The fault is on the business for not inspecting and repairing the car fully the first or second time in regards to the coolant.  Finally per my last conversation with the repair person I was informed that the most recent scan of the car only indicated the following: P171 (air box) - P111A (coolant) and P0421 (catalytic converter) which I had asked ***** to repeat in order for me to properly document.  Note that as of their last scan their was no failed engine testing as noted in the businesses reply which further implicates that even as of now the business is unable to provide a sufficient reasoning for not accepting blame.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago I went to Power Kia in Salem to purchase a vehicle. I found a Kia ******* SX listed for $33,995 that I was interested in buying. I told the salesman that I wanted to trade in my truck and pay cash for the remaining balance. The salesman took me into his office to get some information and then he told me that they needed to run a credit report. I asked why does a credit check need to be ran if I'm paying cash. The salesman told me that it was required by law due to the anti-terrorism act. I called my sister to ask what she thought about it she thought it was odd also. The salesman got on the phone and explained it to my sister again saying that it was required by law. I agreed to the credit check because I felt I had no other option, Then the salesman told me that they will only give me $5,995 for my truck that I paid $17,000 a year ago. So I walked out. Two weeks later I get an email from Experian that I now have a "hard inquiry" on my credit and it will last 25 months. I then started doing some research on the anti-terrorism and found an article that some dealerships will scam you like this. They lied and because of them being deceitful my credit score got dinged. My sister called the dealership and asked them to somehow fix it, and all they told her was that they run everyone's credit regardless how they pay.

  Business Response

  Date: 09/08/2022

  ****** came in to look at a Sorento and was considering trading in a truck that she owns. We asked her to sign a credit application for multiple reasons and she agreed. We have a copy of her signed application. We showed her figures showing cash and financing options. We believe that we were not able to offer her what she was looking to be paid for her trade in and she decided not to proceed with the deal. Thank you

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17781077
  
  I am rejecting this response because: Yes I did sign a credit application, but your company lied to me about why I had to sign a credit report application.  Originally I said I would not sign a credit application because I didn't think it was necessary  because I was paying cash.  I even called my sister and had the salesperson explain to her what you were telling me as to why I had to sign the credit report application.  We were BOTH told by the salesman that the government requires your company to run a credit check because of anti-terrorism laws, which is a LIE!!!  That is not the truth it is NOT a required by the government for you to run a credit report on a cash deal.  My sister called your dealership when this showed up on my credit report and spoke to the manager.  She was told that you run a credit report on every purchase even if it is cash.  My sister pointed out to the manager that the dealership was lying about having to run credit reports because of the anti-terrorism.  The manager has nothing to say to her about it.  Your company needs to stop this practice, quit lying and fix my credit!!!  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Buick which I have had serviced at this location several times. The engine failed and I brought it in for diagnosis and repair of this/engine-related issues as well as an airbag issue. In addition I have had a knocking noise looked at in the past and was told it was nothing. Power Auto Group diagnosed the current concerns and stated we needed a replacement engine and an airbag sensor and the vehicle would be fully repaired. We Paid $8200. for this repair and immediately both the airbag and engine warning lights came on again. We returned the car to Power and the associate ran the codes and stated he believed it was a simple issue with the fuel cap which he removed and replaced, and told me to come back if any more issues presented. The warning lights again came on. We returned the car to Buick and this time they charged us for more diagnosis, stated it needs a catalytic converter that is located right at the engine, a $1411 repair and something they should have diagnosed from the very beginning and an passenger front airbag sensor, a $1013 repair that is the exact same airbag we asked them to repair the first time and we were charged $746 for what they said fixed the problem. They also say it needs a $399 service to repair a belt that is the cause of the knocking-something I had asked about and paid to have diagnosed in the past and again upon presenting the car for engine problems. They refused to rectify their misdiagnosis and failure to fix the presenting issues by offering at cost service and had the audacity to charge us for the latest diagnosis, one we already paid for and counted on when we took it in earlier. The car had ******* miles on it when we first brought it in. We were very concerned about fixing it but decided for 8k we would move forward, a decision we made based on Power's diagnosis. Also, they can document the car has not been driven except back and forth to them since the initial repair by looking at the odometer.

  Business Response

  Date: 09/08/2022

  It is always hard to make decisions on spending a major amount of money on a vehicle like the one that ******* has that has ******* miles. It is hard to know whether your investment is going to be the last your car will need for a while or if the repair is the first of many it will need in a short period of time. It is even difficult for *************** technicians to predict how cars will hold up in the future as they get older. We did not feel that the problems we have recently diagnosed were existing problems that we knew about at the time of her last repairs so we quoted her diagnostic time plus the parts and labor needed for her current repairs. With that being said we have empathy for what ****** is going through and we know she has been a loyal customer. We are going to reach out to her today and try to help her financially with some of the repairs her car currently needs. 

   

  Thank you

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car that turned out to be a "lemon". The sales consultant *********************** (Deal *****: ******) told me this was a dependable car. When I called to tell him the car just stopped in the middle of traffic on the highway (ODOT safety concerns) he told me to get it towed to a different lot. The other lot told me they would look at the car within a week. No calls. I paid $11, 455. 94 to this company straight across. No payments. They never call me when they tell me they are going to. I called them today 8/22/2022. They said there was a problem with the engine and they would run a diagnostic and call me around 3 or 4PM. It is now 4:53PM. I'm afraid they won't make this right unless I complete this complaint.

  Business Response

  Date: 09/08/2022

  We believe this complaint is resolved. Unfortunately ********************************* car did have a mechanical failure right after she purchased it. We repaired the engine for her at no cost out of the pocket and understand that she is happy with the resolution. Thank you

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20, 2022, I purchased an LS compact tractor from Power Motorsports in *********, ******, the salesperson was ***********************. During my conversation with **************** we spoke about the tractors warranty, and service. I told **************** that I lived in the ***** area and one of my concerns about purchasing a tractor in ********* was having the service completed at the dealership which was about 40 miles away. **************** told me that was not issue, as they would pick up and deliver the tractor without cost, as that was part of buying the tractor from their dealership. I had a friend with me during this conversation.Today, August 16, 2022, I called Power Motorsports to schedule service on my tractor. When I was scheduling the appointment, the service department said there would be a pick up and delivery charge (per mile). I told them when I purchased the tractor, I was specifically told there was no charge for pick up or return of my tractor because it was part of the purchase deal when buying a tractor. I was then called by **************** saying there would be a charge for pick up and return of my tractor. I told him we had a conversation specifically about this, in which he confirm at the time of sale that warranty and service work would have zero cost to me for pick up and delivery. He then just repeated to me there was a charge for pick up. I told him this felt like a sales scam to make a sale and canceled my service appointment.I then called my friend who was with me that day (who is available for contact), and asked what he remembered about the conversation, and he confirmed what remembered. He also said he decided to have his motorcycle serviced there because he thought they seemed to care about their customers after listen to the conversation I had with *****************I believe I was told whatever necessary to make the sale, and once the sale was made there is no more interest in customer service or satisfaction.

  Business Response

  Date: 08/17/2022

  Our salesperson did offer unit delivery to your home and waived the delivery charges. Our service department charges for unit pick up and delivery. In an effort to ensure customer satisfaction we will waive the pick up and delivery fee for this paid service visit. 

  Customer Answer

  Date: 08/17/2022

  Complaint: 17726821
  
  I am rejecting this response because: I understand that you are telling me you charge for pick up and delivery NOW, what I dont think youre understanding is that is not what I was told when I purchased the tractor. I had a very credible friend with me at the time who heard the same thing, which was no cost for pick up and return for warranty and service work. Again, this is one of the major factors of me buying from you. I am not in the habit of filing unjust complaints against businesses. There is no doubt about what I heard, and it was confirmed when I contacted my friend about the incident. Saying you charge for pick up and delivery a hundred times does not change the fact of what was said at the time. If I say gravity doesnt exist a hundred times, does not make it true. I find the whole situation deceitful and believe this was ploy to obtain a sale. At this point I dont think I would trust the dealer/service people to touch the tractor.
  

  Sincerely,
  
  ***********************

  Business Response

  Date: 09/09/2022

  ************ did purchase a LS compact tractor from us (Power Motorsports) in January of 2022. Both he and his friend who was with him recall the salesperson telling him that we would offer free pick-up and delivery for any future service work needed on his new LS tractor. Our salesperson thought that he had communicated that we would deliver it to his home without a fee at the time of purchase. We try to avoid misunderstandings like this by putting anything that is promised at the time of purchase in writing. We did not express or imply anywhere in the paperwork that we would pick his tractor up for all service/warranty work and deliver it back to him for no transportation fee. We initially told ************ that we could pick up his Tractor for needed service work but that we would charge a transportation fee. We do not feel that we owe him free pick up or delivery but when ************ stated that he was under the impression that his salesperson told him it would be picked up and delivered for free. We told him that we would do it out of Goodwill. Our goal is that he be satisfied with his purchase and service experience and we feel like waiving the transportation fee for him is a reasonable solution for both parties. We will continue to extend that offer.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2015 *** **** from them and have had non stop problems with it since first day of ownership. the first night owning it the headlights burnt out and the check engine light came on and the engine started rattling. Brought it in for service and they replaced the catalytic converter with an aftermarket one. Got the car back and it still had the same problems burned 5 quarts of oil in a month and the headlight assembly melted and the engine still knocks. The thing sounds like it's going to explode. It went back into the shop sat at the shop for almost 3 weeks and all they did on it was an oil change. During that time I tried to trade it in and got laughed at by the sales person ********* and then dealt with the general manager ******* and got no further. Then I had to move out of state. Right now it is currently sitting at the *** ********** in ********* with a blown motor. They say the cause is from an aftermarket catalytic converter. My warranty will cover a new motor but not a *** catalytic converter which cost over $2000 which Power Ford will not cover when they should be since they put in the wrong one

  Business Response

  Date: 08/17/2022

  Shortly after ************* purchased the Kia **** it was diagnosed to need a catalytic converter.  Power Ford replaced the catalytic converter out of goodwill with no expense to the buyer.

  The catalytic converter needs to be replaced again due to consequential damage from engine failure.  The catalytic converter is covered under parts warranty.  All information on how to replace the catalytic converter under the parts warranty has been passed onto the service department that is handling the engine repair.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Chevrolet ******** 9/4/21 from this dealership. I brought my own financing and $1000 down payment. I purchased the truck as is and was told there was no warranties, that is also marked on my purchase documents.15 minutes from the dealership the transmission began to shudder. I called and they said they would "look at it is a courtesy but are under no obligation to repair." I returned the vehicle for repair and discovered it did have a manufacturer powertrain warranty. The dealership said they had never heard of transmission issues in this vehicle - the powertrain technical service bulletins from GM date back to 2017.They had the truck in twice and then said they couldn't do any more.We took it to a second dealership and they advised us the transmission was intentionally overfilled. This is documented. This truck has had 7 repair attempts and still has the same issues. I have a repair slip from before I purchased the vehicle for damages I was never told about.Once I looked into my documentation further I realized they charged me $5,000 for financing. I have proof I brought my own. They also did not calculate in my downpayment, they wrote a 0 on that line, however a I have a receipt for my downpayment.I left reviews and attempted to make contact with this dealership. The only attempt to repair this situation they have offered thus far is to advise me I could still purchase the extended warranty for 30 days, or they would make me "a special deal" if I trade it in to their dealership for another vehicle.

  Business Response

  Date: 07/27/2022

  We are working on coming up with an resolution with the customer. We will either trade the customer into a unit they are satisfied with or repurchase the vehicle minus the ******+ miles of usage they have gotten out of the vehicle over the course of the last 11 months.