Complaints

This profile includes complaints for Power Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Auto Group

  500 SW Sublimity Blvd Sublimity, OR 97385-9629

• 

  Power Auto Group

  705 NW Buchanan Ave Corvallis, OR 97330-6216

• 

  Power Auto Group

  333 SW Sublimity Blvd Sublimity, OR 97385-9696

• 

  Power Auto Group

  1107 N Coast Hwy Newport, OR 97365-3144

• 

  Power Auto Group

  4120 Santiam Hwy SE Albany, OR 97322-7029

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 vehicles from this place this year with both being financed with a warranty. I have since paid off both loans and cancelled the warranty on both of these vehicles before the warranty was even activated, less than 30 days from date of contract to the date of cancellations. The first vehicle warranty cancellation was 5/3/23 submitted to ************** @ Power Auto Preowned and the second vehicle warranty cancellation was on 6/27/23 submitted to ********** @ Power Auto Chevrolet. I am being told by a salesman currently working there that they are intentionally delaying my two refunds due to being upset with me by filing a previous BBB complaint for selling me both vehicles without performing a used vehicle inspection on either as the 2nd vehicle engine oil was 1 quart low and black as tar and the list is long as I acquired an inspection from another shop for reference upon request as soon as I took possession of the 2nd vehicle before it going back to Power Auto dealership to actually run through their service shop. All I am requesting is for my 2 refunds for cancelling both warranty's for both vehicles in a timely fashion this month.

  Business Response

  Date: 07/13/2023

  We have reached out to ************** and we have issued a full refund on the extended service contracts and aftermarket products that he requested. It is our hope and desire that he be completely satisfied at this point.

   

  Thank you

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20300287
  
  I am rejecting this response because: I have not received any refund for either vehicle. My question is why would you state you have issued me a refund when you have not? I have been contacted by ***** who left me 1 VM stating he would be my point of contact moving forward and would call me the very next day which he did not and then I received a text message from ****** claiming to be sales manager and he was stating he was having it expedited and preparing it to be sent to me and asked me last week to send him proof of payoff for both vehicles which I did and he even stated received both. Now he is no longer responding to me. 
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 07/25/2023

  Good morning. I finally received my extended service contract refunds from the dealership.
  Thanks
  *******************
  ************

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2015 Cadillac Escalade from power GMC in *********. after having the car for a few months, took the car in for its first complimentary oil change done by powers service department. After receiving the vehicle back, two weeks later, the car starting ticking really bad. I opened the hood, to check the oil (as that was my first assumption with the noise it was making). No oil. At all. No oil leaked in my driveway, or parking spot at work, just clean with not a drop of oil to be found anywhere. Took the car back to power, letting them know that I thought they mistakenly did not put oil back into the car after the oil change. Turns out, drove the car for a few weeks with no oil in it. Called the service department. Got their service manager to come to an agreement about the car and discounted the work to fix my lifters. While I was on that phone call I over heard their younger worker named (started w a D but will not name on here to protect his identity, please ask if needed) admit that they did in fact forget to fill the car with oil after the oil change. This small mistake has cost me over $10,000 to replace the lifters in both sides of my engine. Got the car back last January ********************************** February it started ticking again (same driver side they repaired previously). They fixed the one lifter they found that was faulty under warranty. It is now June and I am afraid to take the car back because it is ticking again (same side) and I have seen no results from any of the repairs. :( hoping to get some help or resolution on what to do here.

  Business Response

  Date: 07/07/2023

  We would like to get this issue resolved for ******. Our desire is that she be completely satisfied with her purchase and all aspects of her purchases after sale experience. We would like to resolve this in a timely manner. It was our understanding that the customer would be able to make it into our store yesterday to work toward a satisfying resolution. We were not able to connect yesterday (maybe it was a misunderstanding on our end). We will reach out to ****** today to reschedule and work toward a resolution. 

  Thank you

• Initial Complaint

  Date:06/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of occurrence: March *****th, 2023 I went to try to trade in my vehicle in March through Power (which didn't work out) they ran my credit score over 6 times in one day! There was no reason to run it that many times back to back. My credit score dropped over 100 points. When I bought a new car from a different dealership I saw what my credit report looked like from them and uploaded a picture I took.

  Business Response

  Date: 06/26/2023

  Dear *************************,
       The team here at Power in ********* on March 13,2023 worked to help get you approved on a vehicle. Unfortunately the lenders we worked with would not approve the loan. We had the best intentions in mind, and we wanted to help you into suv that worked best for you.  On that day you signed a credit application and other documents. In addition to the signed documents you verbally requested that we get you approved on the suv. We only pulled your credit once and the other inquiries on your bureau are from the lenders who pulled your credit report. I have uploaded a document where I highlight that we only pulled your credit once. I have also uploaded the signed credit app, and privacy statement. 
     Your bureau also reflects that in December you shopped at another dealership and they did exactly as we did and just attempted to get you approved. Again April we had the best intentions and just wanted to help you get a new SUV. If you have any questions please feel free to contact me.
  *********************
  Sales Manager
  Power Buick GMC Chevrolet Volkswagen
  ************************************************************;
  *********, ** *****

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We traded in our 3 year old truck which needed absolutely nothing with only having ****** miles on it for a 2018 truck to lower our monthly payment. This was the 2nd vehicle we purchased from this dealership this year. When we purchased the first vehicle we had it delivered to our house in **** from Salem. The oil was black as charcoal and the a/c blows hot. I thought ok they must have missed it and just changed the oil myself. Now on the 2nd vehicle they delivered it again and the oil was again black as charcoal and 1 quart low and the a/c blows hot again. Imagine that! So now Im convinced they do not run the cars they sell through the shop because I purchased 2 within 3 months apart and both had obvious issues very dirty/low oil and both a/c inop. I talk to my salesman to ask if I can use my warranty we purchased with the vehicle and he said I would have to wait for 30 days before being able to. I asked if he could ask if they could make an exception and was told no. He did offer for us to bring vehicle to him and his shop would look at it. Im in **** and there in Salem. I work every day and dont like driving over the mountain pass which is why we had both vehicles we purchased delivered to us at our home to begin with. So they charged us for a warranty and we bought a warranty but we cant use it for 30 days on a vehicle that was delivered to us with no A/C! I asked several times with this warranty can I take it to the dealership here for repairs whenever needed and was told yes absolutely and have the text messages stating such and never at any point from anyone was told I would have to wait 30 days before I could use the warranty that we purchased and paid for. We would like our a/c fixed here before the 30 days or our trade vehicle back.

  Business Response

  Date: 06/15/2023

  We have picked up the customers truck and provided him with a loaner vehicle. We are currently fixing the A/C and will deliver it to him when done. 
  

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20170843
  
  I am rejecting this response because: the vehicle has yet to be returned to me. When in route to deliver it to me today it had another issue so the driver had to turn around and go back to the dealership to further investigate. Although I really do appreciate not delivering it to me like that it still is very clear this vehicle did not go through the shop to be checked before being put on the frontline for sale. The fact that the oil was black as coal and 1 qt low proved that point. I would not have purchased this truck or any other if I had known the used vehicles for sale do not go through the shop first to be checked before selling. My 2020 ***** traded in which needed nothing I had at the dealership the day before having all open recalls performed and the vehicle checked and all was good although it only had ****** miles. ** my point I had issues with it addressed before trading it in and expected the same in return but that never happened. Expecting customers to have to wait for 30 days for the warranty to activate, and then pay the deductible out of their pocket, because of issues that could have more often than not been addressed during the make ready process, before selling is not right or fair to the customer or warranty company. How do you make this right?
  Sincerely,
  
  *******************

  Customer Answer

  Date: 06/26/2023

  I would like both of my warranty cancellations refunded to me this month June 2023. Since neither warranty was ever activated due to being told you have to wait for 30 days to have *************** vehicle 2006 **** Mustang submitted cancellation request on 5/3/23 and 2nd warranty cancellation submitted on 6/23/23. 

  Business Response

  Date: 07/24/2023

  **************, We apologize for any inconvenience the delay in receiving your refund has caused you. It is our understanding you have now received the refund you have requested. Please reach out if we can be of any further assistance. We appreciate your business. 

  Customer Answer

  Date: 08/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last August I purchased a car from **** *** told me it was the only car available to me and it was worth $4000 more than the sale price. Three weeks later, my car broke down. They had my car for six weeks and had to send it to Dodge to fix the ** valve. I was given four different loaner cars, each one broke down on me due to no oil. I had to change my own spark plugs, do a transmission flush, and get the oil changed within six months of buying the vehicle. My car is now at *** again and has been there for over a week. They wont call me back, they wont answer the phone. When I call, they do not have a loaner car to give to me. I am missing work and will probably lose my job. The sales rep at *** told me my car was only worth ******. I would have to carry the additional $10,000 debt onto any new car loan. I feel as though I was taken advantage of by ***, and now *****, the manager of the service department is also treating me badly. He keeps making promises that he breaks, and he told me last Wednesday that he would look at my car first thing Thursday morning. When I talk to him two days ago. He said he didnt even know my car was on the lot. I need a reliable vehicle. I have no one to help me and my credit is bad.

  Business Response

  Date: 04/27/2023

  Good after noon,

   

  We are working with ******** directly and have come to the agreement to pay for all expenses she paid for after delivery of the vehicle incuding having to pay for a loaner vehicle through a rental company. We will be delivering her vehicle to her today and ensuring the vehicle has a full tank and is detailed.

  ***********************

  General Sales Manager.

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has a tapping sound in the engine And I went to power kia ***** ****** to look at the engine ( Kia ******** 2016) and do diagnosis because I believe its eligible for repairs . They said they will test the car and see the code that will might make it eligible for a new engine replacement). The funny thing when I called them before I brought the car they said the diagnosis is free cuz my car is eligible for that but when I went one guy there told me I will pay for the diagnosis if the car is not eligible for the fixing!!! They dont have ethics at all. Anyway after 48 hours I called them and they told me that the car is not eligible because the code is declined)I am sure they are just making excuses so they get away and not paying the expenses.I am sure my car is eligible for the repairs since the engine has genuine defect but they try to get away of their responsibility. They told me we can buy your car for $500 can you imagine? Also they push me to buy a new car from them so they might consider increasing my car value a little bit. These people are cheating on me. I am sure they are. In addition My car is good in general even they told me the good thing that the engine can be fixed. But if you want us to fix it and not replace the engine you have to pay about $6500 out of pocket. And if you want us to replace your engine by an used one you have to pay $7100 out of pocket.I told them my car has life long warranty and it should be eligible for engine replacement. They ignored me but they try to take me car.I am father if 7 kids with limited resources and their treatment can make a major harm to my financial situation. I an trying to find an aid to confront their cheating and neglect. My car is very good in ever the inly problem is the tapping sound in the engine even its drivable.

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan.7, 2023 ******************* agreed to a 45,888$ price tag for a **** HD RED ***** LTZ 4x4 which was posted on Edmunds. Vin# *****************. I have a text stating the Dealerships price from *******************. . I purchased plane tickets Jan. 8, 2023 to buy the truck and was informed Jan. 10, 2023 that he couldnt sell it at the agreed price. They want 51,000$. I feel lied to and requested a refund for my place tickets from the Sales Manager ******. Ive yet to receive a response. Is there any recourse? Thank You. Cat *********

  Business Response

  Date: 01/13/2023

  Sorry for any inconvenience this has caused. The check you have requested has been mailed to you. Please direct any further questions to ***** at ************. 

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 Nissan Versa SV from Power Buick GMC in ***** on Approximately 8/4/22. The sales rep told me it was a nice clean car, better than the one I was planning to look at. It was a bit more expensive, I believe close to 10k, newer and less milage so I figured why not. When signing I was offered a warranty which I took because its a used car and to be offered a warranty was nice. Got it home, started getting all the things to customize. Nearly a month later I was called on 9/1/22 that the loan fell through and they would need me to come in to sign a new deal. I come in the next day and not only did they have to run another 5+ hard inquiries to my credit which dropped at least 10 points they were now no longer giving me a warranty. Which of course I had no choice but to accept now that I already had the car a month and **** money into it. I also called the sales rep the day after purchase to tell them neither the truck button on key fob or inside the car were functional and response was basically no big deal. These were the first steps of frustrations which were basically blown off.Over the months I noticed the car didnt drive how it should, it just felt off compared to any vehicle Ive owned. When I accelerate the car will shake, sometimes even violently bounce in the front end. If I take my food of the gas a speeds over 30mph the car rocks back and forth. I was finally able to go to a ******************* today because they have free inspections, come to find all the engine mounts are failing as well as other issues because of this.So the vehicle originally listed for around 10k that I eventually got for around **** is actually only worth about **** right now with near that in repairs. Im suppose to see service on 1/17/23, a week and a half. Im a disabled veteran and a single Father of a 13 month old who is afraid to even get in my car with my daughter. At this point I dont even know what they could do to make me happy or make me ever buy there again.

  Business Response

  Date: 01/12/2023

  After realizing all of the mechanical problems that ************************** was having with his recently purchased vehicle from us we reached out to him and were able to get him into a vehicle that better fit his needs and is running properly. Thank you for bringing the issue to our attention. We spoke with ************************** yesterday and are under the understanding that he is satisfied with the resolution. Thank you

  Customer Answer

  Date: 01/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The only issue I have with the replacement vehicle is the breaks feel as if the sensitivity is turned way down to the point where I barley feel breaking unless I fully press the pedal down but am expected to have an appointment in the next week to have this issue addressed. Other than that although the replacement vehicle is 2 years older it has at least 10k less miles and is from a make in which Ive seen is considered one of the most reliable on the market. Ill add that Im glad that the cracked windshield in the replacement was fixed as the previous vehicle had a similar crack which was unaddressed at the time of purchase. Thank you to the team at Power Buick/GMC and I hope what ever issue there may be with the brakes will be addressed and all my concerns will have been met. Also thank you for the hospitality and patience in working with me with being a single father to a 13 month old.
  
  Respectfully,
  
  *********************************

  Customer Answer

  Date: 04/10/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  First I was not able to reopen original complaint # ********. August 2022 I purchased a vehicle at Power GMC Buick. Short story that vehicle had big problems so they worked to get me another vehicle in January 2023. It is now mid March and the replacement vehicle I had to go through so much trouble and travel to get not to mention personalization costs of over $**** has had its Check Engine Light come on. I have contacted my original salesperson who got me an appointment to check it, in 2 weeks. Its bad enough Im having to go through this all again but having a vehicle with a check engine light on that cant be checked for almost 2 weeks feels like a ticking time bomb. I was really hoping I wouldnt have to be in the place again. At this point I dont know how they can satisfy all Ive gone through. I wasnt exactly satisfied with the replacement. It all seemed rushed, not to mention the replacement was a year older, the new loan was more expensive and made me ones again need to put more hard inquiries on my credit report. Thinking this vehicle would be okay I spent the maybe close to $100 in decal replacement and had a new stereo system installed professionally. On top of it all my divorce was just finalized and as a disabled veteran on disability with the VA my compensation is being reduced by over $500 a month next month. I dont need or want any more undue stress. The former dealership I went to I got vehicles that all lasted at least 1 year for every **** I spent on them and they were worth half of the loan I got for them immediately. Considering the replacement vehicle is valued at $3000 for a trade in and my loan is over $6000.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 04/14/2023

  About a month ago the replacement vehicle had its check engine light come on and an appointment was made with their service department 2 weeks later. The day of the appointment the light decided to turn off so service told me there was nothing they could do and come back if it turned back on. Its all still very concerning to have happen only a couple months after receiving the replacement vehicle. I dont have the diagnostic report on me currently that I had taken from an autozone. But can provide it if further information about what it found is requested.

• Initial Complaint

  Date:01/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 Kia ******* with around ******* miles on it from Power Kia in ***** ******. Within 3 weeks the O2 sensor went out and they refused to fix it and said, "what do you expect when you buy a used car". I have the extended service plan, so the repair was covered by that, and they waived the deductible after I complained enough. Less than a month later the head gasket went out on the engine, and they have had the car for over 2 months now, they were trying to tell me the repairs might not be covered, and I had to authorize them to do the engine tear down incase it's not covered because I would have to pay the 7-8 hundred dollars for the labor. I spoke to the service department on 4 January 2013 at 3:50 after being on hold for 19 minutes and they informed me that "Allstate will be out next week to inspect the engine and we will go from there". They have had my car since November 4th of 2022. this time they have had my car in the shop longer than I have had it in my possession.

  Business Response

  Date: 01/12/2023

  It appears that **************** is correct. We have had his car in our service department trying to resolve some mechanical issues for the majority of the 3 months that he has owned the vehicle. We want **************** to be completely satisfied and understand why he isn't at this time. We will offer him a full refund for his purchase as he has requested. Thank you

  Customer Answer

  Date: 01/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I would like to know when I can start the refund process?

  
  Sincerely,

  
  ***********************

• Initial Complaint

  Date:01/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car in, they called and told me the two issues with my car and told me it would be 1k to fix my car. I agreed and paid for parts upfront. When I came in to get my car the bill was ****. I asked why it was $400 more than I agreed to. After comparing my estimate to the bill he said they also charge me diagnostic on top of job cost for $354 and proceeded to try to convince me it is normal business to only quote the job cost and not include the cost to diagnose. Im 46 and have been getting my car, my parents cars, my partners cars, repaired for 30 years. Never has the job cost not included the total cost of the job. It found the situation to be sneaky and dishonest.

  Business Response

  Date: 01/06/2023

  Hi *****,

  ********************* our service manger will be reaching out to verify that we understand your concern and work towards a resolution. Thank you for bringing this matter to our attention.