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Business Profile

Musical Instrument Supplies and Accessories

Steve Clayton Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Musical Instrument Supplies and Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Ordered Custom Guitar picks (Order: ******) on 10/25/2023. It has been 3 months, and I have yet to receive the picks OR a refund. I have talked to online representatives numerous times, and this has yet to be resolved. I either want the picks I ordered, or a full refund. This is poor business. All I have been given in 3 months is excuses. There was an issue with the artwork, and I resubmitted. It is ridiculous at this point!

    Business Response

    Date: 02/04/2024

    The customer ordered a specialty material that has a 4-6 week lead-time. This material requires a hot-stamp die to be made. The original die was made and the design did not turn out due to it having small lines making up the letters. We contacted the customer to switch artwork. Our designers worked with him to come up with a new font that would work better. The customer was notified that it would take another 4-6 weeks for the new die to be created. Once the customized guitar picks were done, they were shipped under USPS 9405536105536257172594. Currently the picks show they have been delivered to the customer.

    Customer Answer

    Date: 02/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have finally received my order. 

    Sincerely,

    *******************

Steve Clayton Inc is NOT a BBB Accredited Business.

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