Complaints
This profile includes complaints for Bankruptcy Solution Center's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 17 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sent me a letter in regards to reedtablishing my credit after bankruptcy , they ran my credit then they refered me to a dealership in which I had no clue they were doing that.. this was misleading and false advertisement they send me this Your specialist, *******, w/ ****************** will call in the next 1-2 hrs. If you have questions sooner please call directly @ **************. Thank you!.. I havent heard from anyone.. then after I call this company they say everyone is not approved, had they told me that I wouldve never let them run my credit being that its already bad.. this was to help establish it .. now I have hit on my credit that I want removed because no one called me back to te me whether or not I was approved but just that someone would be calling me back after they ran my credit
Business Response
Date: 11/22/2024
In response to customer complaint that we ran her credit report. Our company does not obtain credit reports. We obtain customer permission to send customers application to a local affiliate close to the customer. Once customer approves, we attempt to make an immediate connection to said affiliate via live phone transfer. This was explained and is always explained to every customer. We apologize that the affiliate did not respond in a timely manner, this could be for any reason. However, proper counsel was given to the affiliate about the timeliness of responding to consumer. Our time tested great reputation for helping people after a credit challenge still stands. We will help facilitate this customer's need to resolve this situation. They can make a direct dispute with the credit companies to have the inquiry removed. This is free of charge but we cannot initiate this process.Initial Complaint
Date:10/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THIS COMPANY HAS BEEN HARSSING ME FOR MONTHS. I'VE CALLED TO COMPLAIN TO STOP MAILING ME FALSE ADVERTISING/ TO MY HOME ADDRESS TO MY PO BOX! I'M ABOUT TO FILE A COMPLAINT WITH THE STATE OF TEXAS ATTRONEY GENERALS OFFICE AND THE GOVERER. REMOVE ME FROM YOU MAILING LIST! *********************************************!Business Response
Date: 10/02/2024
******,
I'm sorry to hear that your are getting overwhelmed with mailers after a bankruptcy. It is a list that is available for sale from the federal government. We do our best to respect all who have gone through a difficult time. I show that we have only sent you mail through our database 1 cycle which means that you would end up with 2 letters from us. Your information has been removed from our Database on 10/2/2024. You will no longer see any other correspondences from us.
Initial Complaint
Date:12/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Being recently dismissed from Chapter 7 Bankruptcy, it is a difficult place to be in regarding re-establishing credit and improving my credit score. Received most recent solicitation from Fresh Start on 12/15/2023. This is false advertising and misrepresentation.Business Response
Date: 12/18/2023
*****,
Our letter was sent to inform you of a potential error after your legal matter. We simply wanted to inform you of it and get you in contact with someone who can help in your local area. We are happy to remove you from our list, please allow 2 weeks for anything that still be in the **** system.
Customer Answer
Date: 12/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:11/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been sending multiple mailings that look official' but in reality are not. First of all, do not send something that appears to be from the *** or credit bureau. Secondly, THERE IS PERSONAL INFORMATION ON THE OUTSIDE OF THE MAILER! How dare you! Anyone could see my name, my attorneys name and the fact it says Bankruptcy on an area that can be seen. I'm sure they can get away with it because the information is off by one digit here and there so it's not 'correct', but its frightening that it appears legit to any outsider seeing it. There is no way to get my name 'off the list' apparently. And to say that you are A+ rated with the BBB is a BS. I do not ever want to be contacted by this company again.Business Response
Date: 11/28/2023
Your Information has been removed from our list. Please allow 2 weeks for any mail currently in the **** circulation.
Initial Complaint
Date:10/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving mail from this company. The letters provide false information. Plus, they claim to have an A+ BBB rating, which is another lie. I verified their rating with the BBB. Remove me from your mailing list. This company is predatory in nature.Business Response
Date: 10/31/2023
your information has been removed from our lists. please allow 2 weeks for any mail currently in the **** systemBusiness Response
Date: 10/31/2023
your information has been removed from our lists. please allow 2 weeks for any mail currently in the **** systemBusiness Response
Date: 10/31/2023
your information has been removed from our lists. please allow 2 weeks for any mail currently in the **** systemCustomer Answer
Date: 11/11/2023
Sick and tired of receiving their junk mail. I have asked repeatedly to be removed from their mailing list, This is my second complaint on your websiteDesired Resolution: No further contact by the businessBusiness Response
Date: 12/08/2023
Your information has been removed from our systems. We have not sent any further correspondents. There are many companies that purchase and solicit federal court records. We honored your request immediately as requested.Initial Complaint
Date:10/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do dont want fresh start now.net reaching out to me with information I did not give them permission to. Please remove me from the mailing list and stop all calls. I do not want my personal information to be sent out.Business Response
Date: 10/03/2023
We have removed your contact information from our data base. Please allow for 2 weeks as other mailers may already be un **** circulation.Customer Answer
Date: 10/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:09/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been sending multiple mailing that look 'official' but in reality are not. I'm sure it's just so that they get you to open the mail. Their practices are nothing short of predatory - first of all, do not send something that appears to be from the *** or credit bureau. Secondly, THERE IS PERSONAL INFORMATION ON THE OUTSIDE OF THE MAILER! How dare you! Anyone can see that. I'm sure they can get away with it because the information is off by one digit here and there so it's not 'correct', but this is absolutely frightening that it appears legit to any outsider seeing it. There is no way to get my name 'off the list' apparently. And to say that you are A+ rated with the BBB is a joke - I'm guessing that's a lie too. I do not ever want to be contacted by this company again.Business Response
Date: 09/22/2023
Your information has been removed from our list. Please allow for 2 weeks for anything currently in circulation with *****Initial Complaint
Date:09/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't appreciate my bankruptcy info being exposed to everyone. I don't want their promotional mail and I want to be removed from their mailing listBusiness Response
Date: 09/21/2023
Your Information has been removed from our database. Please allow 2 weeks for any mailers currently in postal system.Initial Complaint
Date:09/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Personal information being sent in the mail is never ok. I want all my information removed from this companies database.Business Response
Date: 09/06/2023
Your information has been removed from our data base please allow 2 weeks for other letters currently in mail system.Initial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving mail from this business but it has a different address and phone number. I don't appreciate having my bankruptcy information on the front of a letter. Address I'm receiving stuff from is ********************************************************************************* the phone number is ********** or8663377670. Wich the bbb says doesn't exist. I would like to be taken off thoer mailing list pleaseBusiness Response
Date: 08/28/2023
We have removed you from our list. Please allow for 2 weeks as additional mailers may already be in **** system. The address stated is our mailing address for removals.
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