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Business Profile

Automobile Purchasing Consultants

Bankruptcy Solution Center
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Bankruptcy Solution Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bankruptcy Solution Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to receive harassing mail from freshstartnow.net. I do not appreciate my personal information being sent on the front of this mailer. Personal information being sent on/in the mail is not acceptable and is causing me great stress and anxiety. I want all my information removed from this company's database. If I continue to receive these mailers in the future, I will seek advice from my attorney. This kind of harassment can't be legal. Especially since I have never done business with this company and never plan to. Please do not attempt to call me.

      Business Response

      Date: 08/08/2023

      Your information has been removed from our list.  There may be mail is currently in **** circulation please disregard.

    • Initial Complaint

      Date:07/24/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've never gave permission to the ** Bankruptcy Court, attorneys, creditors and credit agencies to sell my personal contact information. Time was spent to opt out of any business solicitation. Request to remove ASAP my personal contact information from your mailing lists. If any additional business solicitation is rcvd, complaints will be filed with state and federal regulatory agencies. Thanks. RRR

      Business Response

      Date: 07/27/2023

      ******'s information has been removed from our list, we typically send a follow up letter and it may already be in the postal system. No further mailings we be sent from this point on.

    • Initial Complaint

      Date:04/27/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are a number of illegal practices going on here. The daily letters name themselves as "The Bankruptcy Information and Re-Establishment Center" and the BBB seal is on their website, however they don't exist here under that name to report. Since the email address provided says freshstartnow.net I was able to determine this is them. Their letters are worded in such a way that they present themselves as natural next part of the bankruptcy process, not a business trying to solicit. They claim that there is some new law now and if I carried my car loan through the bankruptcy I MUST make a purchase or my credit cannot be re-established. Well I reaffirmed my car loan so I wouldn't have to worry about that, but it says there's some new law, so I decided to go ahead and call the number on the paper and explain my exact situation with the carrying through of and reaffirming of my car loan and I asked "are you saying that that's changed and that even though I reaffirmed and carried through my loan that my payments aren't going to be counting towards improving my credit? And they straight up lied to me. I repeated the question in different words three times to make sure that she's really bald-faced lying to me about this and she absolutely was. I asked my lawyer afterward - she was and the letter was. Lying is illegal under consumer protection laws. The woman on the phone swore that there is absolutely no way when you file for bankruptcy that you don't have to buy a new car afterward for car payments to help my credit now whether I reaffirmed or not because this new mystery law. My lawyer suggested I report them. United Finance is definitely involved since their predatory practices are why I had to file - they just sued me for 9k mostly interest on a tiny loan from 7yrs ago for a lemon they repo'd after it died a few months in. They said what I'd paid + car's value satisfied the loan, never sent another bill, sued me 7 years later and only they know I filed. Vultures.

      Business Response

      Date: 05/01/2023

      BRG *** has been helping people obtain auto loans after a bankruptcy for 17 years. For the last 4 years we have been rated at A+ from the better business bureau. We offer placement services for individuals who want to reestablish credit so that they may go through the buying process without hassle. When an individual signs a reaffirmation agreement on a vehicle that was carried through a bankruptcy, it does not automatically continue to report to the credit bureaus that the payments are being made. In fact most people lose the privilege of credit reporting when they file, even if the reaffirmation is signed. Its a case by case basis. That is what we were trying to explain. We clearly state on all of our material that we wish for you to confirm our information with your own legal counsel. We apologize that our representative could not offer a more precise explanation for your situation, corrective action has been taken, the employee has been counseled on how to better explain our process. We have also permanently removed this individual from our database.

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting harassing mail from from freshstartnow.net. I do not appreciate my personal information being sent on the front of this mailer. Personal information being sent in the mail is never ok. I want all my information removed from this companies database. If I continue to receive these mailers in the future, I will seek advice from my atttorney. This kind of harassment can't be legal. Especially since I have never done business with this company and never plan to. Please do not attempt to call me. I do not answer calls from numbers that are not saved on my phone.

      Business Response

      Date: 04/19/2023

      ****** Information has been removed from our systems. Please allow 2 weeks for any mail already in **** hands.

      Customer Answer

      Date: 04/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/20/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business, which alleges it is BBB accredited, sends repeated mailings in envelopes ****ed "OFFICIAL NOTICE" "CONFIDENTIAL INFORMATION" and bearing a "CASE NUMBER" conveniently placed like it would appear in a mailing from a court in an effort to make its mailing look like one from an official government agency or court. The letter itself bears a BBB Accredited Business seal and recites "we recently sent you a letter about changes in the new bankruptcy laws and your credit report ... and we have not heard from you regarding this matter" which makes it sound like something from a collection agent. These sharp business practices and the lack of a return address **** the sender as an organization that is NOT a better business. If ****** is a legitimate, ethical, "better" business, why does it need to give the impression that it is a court or government agency, and why the aggressive collection-style language. This isn't a better business and if it is BBB accredited, that accreditation should be revoked until the Bankruptcy Information and Re-Establishment Center stops hiding behind mailings styled "OFFICIAL NOTICE" containing a "CASE NUMBER" that mislead unsophisticated recipients into opening its ****eting drivel.

      Business Response

      Date: 03/20/2025

      We don't want anyone besides you opening it, we send our letters with a "Confidential Notice" on them as it contains information about a personal matter. Our goal is to inform you, and help you make the best decision moving forward.  We will remove you from our mailing lists. 

    • Initial Complaint

      Date:11/20/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Personal information being sent in the mail is never ok. I want all my information removed from this companies database.

      Business Response

      Date: 12/01/2022

      Customers information has been removed from our list. We will no longer send information.

    • Initial Complaint

      Date:07/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ANNOYING LETTER ON A DAILY BASIS, I DONT WANT THEIR S*** IN MY MAIL

      Business Response

      Date: 07/18/2022

      We have removed your information form our database. Please allow 30 days for any mail that could be in the postal system still.

    Bankruptcy Solution Center is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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