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Average of 21 Customer Reviews
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Review fromRyan J
Date: 03/27/2025
5 starsRyan J
Date: 03/27/2025
I have some work done with these guys. They were great very ethical company and quality product. It was super easy. I just have to wait a little bit for them to make everything for me. I cant think of any complaints way better than all the local competitors pricing similar to
Jacuzzi Bath Remodel of Portland
Date: 03/28/2025
Hello! Were so grateful for your kind words. Thanks for sharing your positive experience with us!Review fromStacey M
Date: 02/20/2025
5 starsStacey M
Date: 02/20/2025
This was by far the best home project I have done in years. The team was excellent at communicating and walking me through the process. ****** and ****** we're extremely professional and treated my home with the utmost respect. They engaged me multiple times to ensure everything about the shower was set up just the way I wanted it. It would be a pleasure to have them back for any project I need done in the future. I literally had zero complaints or issues with any part of the process and I'm thrilled with my new shower!Jacuzzi Bath Remodel of Portland
Date: 02/21/2025
Thank you for sharing your positive experience with us! We truly appreciate it! We're delighted to hear that our installers did an excellent job installing your new shower.Review fromThomas B
Date: 02/06/2025
5 starsThomas B
Date: 02/06/2025
So far it has been great. One of two baths has been installed. Very happy with the first floor walk in shower. Will have to wait and see about the upstairs full bathtub/shower combination installation. Five Stars for both Teams that worked on the downstairs walk in shower. I don't remember the names of the two guys who performed the demolition, but they were great, very professional. Same for the installation team, ***** and ******. Thank you for a job well done.Jacuzzi Bath Remodel of Portland
Date: 02/07/2025
Thank you so much for the review! We are so happy to hear our team did a great job on your walk-in shower. Enjoy!Review fromErika M
Date: 10/06/2024
5 starsErika M
Date: 10/06/2024
Installers ******* and ****** were wonderful and did GREAT work! We have ZERO complaints about them. They arrived on time and are hard workers. They made sure we were happy with everything and answered all our questions (as silly as they may have been). We can tell they take pride in their work and they should be proud of their skills. If you are lucky enough to get ******* and ******, don't worry, they will take care of you.Jacuzzi Bath Remodel of Portland
Date: 10/09/2024
Thank you so much for your kind review! We are so happy to hear ******* and ****** provided you with great service. Enjoy!Review fromNAOMI N
Date: 09/24/2024
5 starsNAOMI N
Date: 09/24/2024
the remodel looks amazing. Arnul Fo and ****** were the installers and did an amazing job. My husband is a disabled Veteran and needed a bigger shower than the "phone booth" shower he has been using for 22 yeas so thank you for meeting his needsJacuzzi Bath Remodel of Portland
Date: 09/26/2024
Thank you so much for your kind words! We're thrilled to hear that youre happy with the remodel and that Arnul and ****** were able to create a shower that meets your husband's needs. Its our priority to ensure our customers feel comfortable and supported in their homes. If you need anything else, please dont hesitate to reach out. Enjoy your new space!Review fromPeggy K
Date: 09/21/2024
5 starsPeggy K
Date: 09/21/2024
We just got done with a shower remodel due to health issues. We needed grab bars, study seat, and overall good safety. ***** and ******* did an amazing job! We had a couple issues on the manufacturing side.. no fault of theirs, the turn around was acceptable, and they were right back out to finish the job, and did fantastic! Thanks again guys!! ***** ****Jacuzzi Bath Remodel of Portland
Date: 09/23/2024
Thank you for taking the time to leave us such a wonderful review. We truly appreciate it! Enjoy your new shower!Review fromWilliam K
Date: 08/22/2024
5 starsWilliam K
Date: 08/22/2024
Jacuzzi ************ finished the install of our shower today @ our home in Banks OR.This is the second install they have done for us, the first was at a rental property in **********Both were done with great ************************** & *** were thorough, polite, helpful, quiet and professional. The job was better than advertised!I give them both 6 stars on both installs!Thank you for sending your best folks on our place.***********************Jacuzzi Bath Remodel of Portland
Date: 08/23/2024
Thank you so much for your kind review! We are so happy you are satisfied with the install of your new showers. Enjoy!Review fromcory k
Date: 08/21/2024
5 starscory k
Date: 08/21/2024
This is **** and ********************* in ********, **. We had our new shower installed yesterday 8/19/24 by ***** and *******. They arrived very promptly at 730am. They worked very hard and were very professional and communicative with us the whole day about their progress. They were great keeping us in the loop about what was going on with each step of the install process. They finished the project around 6pm and showed us the finished product which we absolutely loved! They also gave us the details of what to do in the following days and what products to clean our new shower with. We should have done our shower remodel sooner with the superb work that was done! We give ***** and ******* a 5 star rating! Excellent work to them both and for the Jacuzzi bath remodel team. Thank you all so much!Jacuzzi Bath Remodel of Portland
Date: 08/23/2024
Thank you for sharing your positive experience with us! We're delighted to hear that ***** and ******* did an excellent job installing your new shower. Enjoy!Review fromBrian W
Date: 08/16/2024
1 starWe have had NOTHING but issues with this. We were very excited at first, but on the day of installation, they never showed up. I had to call and chase them down to find out that there was a broken part, but nobody bothered to call to let us know. After this I had to call every week to try to get a status of the replacement part and try to get the installation rescheduled. Finally we were able to get it rescheduled and we were cautiously optimistic. The install team showed up on time and worked throughout the day and when they left they said they were done. The next day I had contractors coming in to work on replacing the flooring which was damaged from the old shower leaking. When they cut away the floor to replace it they discovered that water was leaking heavily from the shower drain. I immediately called Jacuzzi and they sent a plumber later in the day. He found that the drain was actually NOT installed correctly. Had we not had additional contractors working on the floors, we wouldnt have discovered this until it flooded the lower levels and caused a LOT of damage. While the plumber was here he also pointed out that they had not properly sealed and caulked the fixtures and there was a s**** holding on the shelf that was hanging out more than an inch with a stripped head on it. The install was SO bad it started leaking. It was flooding our washroom on the other side of the wall. They had to come out and completely tear out the install and put another all new shower in.I also had to have contractors come and tear out the floor and the walls to clean the water damage cause by the leak. $3500!! Terrible experience!!!Review fromHarriet T
Date: 05/29/2024
1 starWe signed a contract on 10/28/2023 for a tub to shower install.Tentative demo/ install dates were 2/12 & 2/13 2024. Those dates were delayed due to issues with wall materials which had to be reordered.3/20 & 3/21 demo and install done.However, the wall material was cut incorrectly and it did not match up in the corners when place on the walls of the shower. Caulking was very amateurish and tools used scratched the tile floor because they didnt put protective cover on the floor. New materials were reordered and 2nd demo was done 5/17 - 18. Shower door and shower track out of plumb so door slides open on its own and wont fully close. The technician who came today, 5/28 said the wall panel is bulging & wasnt corrected which caused the door problem. For the 3rd time now, a portion of shower wall panel needs to be stripped to the frame and reinstalled. So were not done yet. This has been the worst experience ever regarding remodeling/ renovation projects. The amount of money that Jacuzzi charges is ridiculous for what we got. We have demanded compensation after the initial install and was quoted by the ******* that he is only allowed to compensate $500. After 2nd installation the manager. allowed a $1000 compensation telling us that amount was all he was allowed to refund and there was no point in asking for more.
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