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Business Profile

Vending Machine Supplies

Canteen Vending Services - Portland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machine Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The vending machine did not refund me money. I called customer service who guaranteed me a e check. I did not receive an e-check, and they have blocked my calls so i cannot contact them

    Business Response

    Date: 10/14/2024

    We have reached out to the customer to see why they have not received their funds for their refund.  We will re-process the check and ensure the user gets their refund money. 

  • Initial Complaint

    Date:03/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to purchase a product out of a Canteen vending machine 4 times on March 3, 2023 and the card reader never showed that the transaction was processed so I didn't take the product. Come to find out I was charged $6.49 on my debit card and another $6.49 charge on my credit card. I have attempted several times to get my refunds but Canteen and the the credit card reader company won't acknowledge my purchases and refund them. ITS CALLED THEFT. I want my money back and I want this company to be honest with their customers. This exact situation has happened to another employee at my work as well and she has never been refunded either. Further proof that this is a profit driven tactic. Canteen might as well pack up all of their products and machines and get them out of the business I work in.

    Business Response

    Date: 03/16/2023

    ***********,

    Im trying to figure out what happened with your complaint.  You purchased something on March 3rd, but on your cc statements, they popped in on March 4th on your credit card, and March 6th on your debit card.  Did you use the market on those days?  Or just on the 3rd?

    What do we owe you?  I can get you an E-Check.

    Thanks,

    Matt

    Customer Answer

    Date: 03/18/2023

     
    Complaint: 19603312

    I am rejecting this response because: I've provided bank statements and also informed Canteen that the charges were physically ran through the machine March 3rd 2023 and were pending for a few days. That is why they reflect different dates than March 3rd. There is a completed charge of $6.49 from my debit card and one completed charge on my credit card that still have yet to be returned.

    Sincerely,

    *********************************

    Business Response

    Date: 04/06/2023

    Hi, 

     

    To the best of my knowledge, we refunded your losses at the vending machine.  Is that correct?  Can we close down this case? 

Canteen Vending Services - Portland is NOT a BBB Accredited Business.

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