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Business Profile

Auto Parts

Sprinter Parts and Service Store, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After much communication, I sent the following recap to the company of what happened and you are now proposing:1) On April 30, 2024 I paid $1,295 for and you provided a receipt for Order #*****: Rear Door Carrier WITH Optional Box 2) Five weeks later, I only received the bracket and demanded you ship me the missing box. I provided detailed quotations from YOUR OWN WEBSITE LISTING AND RECEIPT showing the box was clearly included 3) You ignored the documentation I provided and refused to take the bracket back for a refund.4) You will allow me to return the bracket AT MY COST for a refund of my purchase price LESS $389 RESTOCKING FEE (citing a return policy for damaged or defective products which does not apply to the facts of this case), LESS unspecified freight charges for you to return it to your supplier 5) Alternatively, you will allow me to BUY A DIFFERENT BOX AND ANOTHER BRACKET ASSEMBLY THAT DOES NOT RESEMBLE THE ONE I ORDERED for an ADDITIONAL $1,150 This is blatant fraud. None of these options are acceptable.

    Business Response

    Date: 07/15/2024

    The item has been returned to the supplier and the funds were returned to the customer. This case is resolved. 

    Customer Answer

    Date: 07/30/2024

    Apparently, you did not read my message. The case is NOT CLOSED. 

    According to *****, the matter is STILL PENDING a response from the vendor. See below. The ball is in the vendors court to respond. 

    PLEASE REOPEN THIS COMPLAINT IT IS NOT RESOLVED.

    *********************

Sprinter Parts and Service Store, Inc. is NOT a BBB Accredited Business.

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