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Business Profile

Funeral Related Services

Crown Memorial Center Milwaukie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a local hospice provider we have been notified by several very unhappy families with their experience with Crown Memorial services. Not answering phone lines several offices have closed Delay in services and no follow up with families to get death certificates completed these are grieving families and do not need added stress of poor service As a hospice team we have had years of good experience working with Crown. This is very unsettling to hear from our customers and we are not able to recommend their services at this time.

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family pre-paid for mortuary/ cremation services for my father, who passed Nov. 3. We have been calling Crown Memorial to get updates on the status of the weather certificates. I have been promised return phone calls on at least 3 occasions- never gotten a call back.For the last two weeks, no one has answered the phone listed on their website, at all. It just rings and rings. There is no way to leave a message. For the last week, no one has been answering the phones at ANY of the 5 Crown Memorial offices in the greater Portland area.When I have been able to speak with someone in the ************* they cannot tell me if my father's body has been cremated or is still in "storage". They cannot tell me where the weather certificate is. I have spoken with my father's doctor's ******* they have not been sent the death certificate to be signed. This has been beyond disappointing.

Crown Memorial Center Milwaukie is NOT a BBB Accredited Business.

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