Information and Alerts

Pattern of Complaints

On November 20, 2020 Better Business Bureau recognized a pattern of complaints from consumers regarding delivery and customer service issues. Consumers allege they order and pay for products from Antiques & Artillery, and after several weeks they have not received their products. Consumers further claim the company is unresponsive to requests for assistance regarding delivery and refunds.

On November 20, 2020, Better Business Bureau contacted Antiques & Artillery for a response to the customer complaints. On November 24, 2020, the owner of the business responded. The business response appears below.

Letter from the owner: 

“We love our customers and appreciate each and every one of you.  Our 1^st and foremost goal from day one of our business has always been to provide you with a high quality product as quickly as possible.  As we have grown this is still our top priority although we have run into some speed bumps. 

Covid19 has caused some delays in shipping and we have tried to take care of all our customers that have run into delayed shipments over the past year. 

There has recently been a very high demand across the firearms industry.  This in turn caused limited product and an increase in prices.

-to combat this we have several vendors that have the products we offer and we have chosen to take a personal hit in pricing to make sure our customers can still purchase our products at affordable prices.

-Because we are a family owned business we have put our entire family to work, coating, preparing, packaging, and shipping to help get orders out as fast as possible.

-We also try to limit the amount of product listed everyday to help in keeping wait times down. 

Because of the increased demand and limit of time to spread around we are unable to answer ‘update’ emails.  We just don’t have time.  We feel using the time spent on answering emails is used more wisely finishing your orders and getting them shipped out to you. 

We sincerely apologize for any inconvenience this causes any of our customers.  We are keeping an eye out for customers with other issues such as address changes, order color changes, etc.  Because we are a custom company, refunds are only offered on a case by case basis.  This is due to work being put into the product during the time period prior to shipping.  Please make sure to read our ‘Returns, Warranties, and Cancellations’ page. 

When placing your order please read about wait times thoroughly prior to placing your order.  This is so important.  We thank you for trusting us and using us as your source for custom parts. 

-Jennifer Buchanan

Owner Antiques & Artillery”

Complaints can be filed with Better Business Bureau at www.bbb.org as well as with the Federal Trade Commission Consumer Protection at ReportFraud.ftc.gov.