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Business Profile

Antiques

Antiques & Artillery LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/26/2024 I placed an order for $104.29. A few weeks went by and I had heard nothing. I emailed a few times and. O response. Finally got a reply claiming the items would ship May 17, 2024. O replied back and let them know this was way too late and to cancel the order. This we two weeks before the shipping date. I emailed several more time asking for refund status and never got a reply. The. The items showed up and looked like a kid colored them with spray paint I. The backyard. I requested a refund again, no reply. I emailed them from a separate email of mine and they replied, saying if I sent the items back they would refund once received, but after the lack of communication and obviously ignoring my emails I asked for a refund before I returned because I didnt trust them. They have not responded to any correspondence since. I simply want my money back at this point and hope this company shuts down as it seems their is an ongoing issues the more I read about them.

  • Initial Complaint

    Date:04/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered parts almost 2 weeks ago. No response to emails and a bogus phone number.

    Business Response

    Date: 05/01/2024

    Hello ****,

     

    Please remember that custom items take time and are not ready-to-ship.  As for emails, please allow 1-3 business days for a response.

    Please check your email for your order's estimated completion date.

     

    Antiques & Artillery

    Customer Answer

    Date: 05/01/2024

     
    Complaint: 21631796

    I am rejecting this response because: I will wait until "May 10th" and see if the item ships/arrives.  If it does I will close the case. 

    Sincerely,

    *********************

  • Initial Complaint

    Date:07/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $25 for a basic charging handle. Charged to my accout immediately, but not processed. I just want my stuff, or I will be seaking legal action to collect my things and get compensation fo my time..

    Business Response

    Date: 07/07/2023

    Customer agreed to **** day wait times, it has been **************************************************************************** concerns.

  • Initial Complaint

    Date:06/09/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a glock 17 barrel and received not a Glock 17 barrel but a glock 19 and have tried to reach out numerous times to the company with no response after they realized they were in the wrong. I want my correct item i paid for or i want a refund.

    Business Response

    Date: 06/21/2023

    We asked customer for identification numbers on the barrel.  Customer refused to give us the identification number.  Customer had opportunity to return the barrel, but did not.

    Customer Answer

    Date: 06/21/2023

     
    Complaint: 20167220

    I am rejecting this response because: That is not what happened i never heard a response back from the company after numerous emails as you can see attached files i have provided. I made numerous attempts to reach the business while my emails sat ignored. I never refused to send any identification numbers what so ever i provided that it was the same exact caliber per their request.  

    Sincerely,

    ***********************

    Business Response

    Date: 06/28/2023

    The last three emails sent after our response were the customer responding to himself, we had never received those emails.

    Customer Answer

    Date: 07/08/2023

     
    Complaint: 20167220

    I am rejecting this response because: Now that this has been made aware and you have seen it i should be able to receive return packing to return to incorrect product for the correct product. 

    Sincerely,

    ***********************

    Business Response

    Date: 08/04/2023

    Customer has been informed of how and where to send product for return / exchange.

    Customer Answer

    Date: 08/04/2023

     
    Complaint: 20167220

    I am rejecting this response because: I have not been informed how/ and where to return the items. Also i should not have to pay for return shipping or any incidentals due to the negligence of the company for sending the incorrect items requested/paid for. 

    Sincerely,

    ***********************

    Business Response

    Date: 08/10/2023

    Please view attachment.

    Customer Answer

    Date: 08/15/2023

     
    Complaint: 20167220

    I am rejecting this response because: As mentioned in the previous contact, I will gladly wait for return packaging to arrive. I have previously paid for shipping for this product that should include if the item is incorrect.  

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders with this company and have not received my items. I have emailed them 5 times and have gotten no response at all. The phone they have listed is a bogus number. I want me money back.

  • Initial Complaint

    Date:02/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on 2/01/2023 and never received tracking information. I emailed and called multiple times about my order and they will not return any communication. My next step is legal action for fraud.

  • Initial Complaint

    Date:11/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date ordered 10-10-22 order #***** I have not received my order and There is no was to track the items on their website. I also have not been able to make contact with the provider through email or phone number. The number listed is not working and no response on their emails. I just want my money back and or the product I ordered! This is a shady company with bad business practices.

  • Initial Complaint

    Date:09/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product was purchased 09/12/22 @0247HST.. the company doesn't seem to be very repeatable and the wait times are deplorable for a business claiming legitimacy and wanting their money up front. None of the reviews I've read are favorable and I do not believe this company to do business in a meritous way. I would ask for my money back but the email sent verifying my purchase is showing possible phishing and not able to be verified as an actual business. If I have made these comments in error then I will recant this statement. If im correct it will stay posted with addition of less favorable statements to follow illustrating it illegitimate business practices

  • Initial Complaint

    Date:07/11/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase an order on 5/3/2022 (Order#*****) in the amount of $155.00 The web site states that it could take up to 90 days to process and to contact them after 90 days for a status update. I have sent numerous emails with no response and was unable to reach anyone by phone. I would like my items to be promptly shipped or a refund issued.I also purchased another order previously on 5/2/2022 (Order#*****) in the amount of $95.00. I would also like this order promptly shipped or a refund issued.

    Business Response

    Date: 08/11/2022

    Good Afternoon,

    We sincerely apologize for the long wait times. We are currently working under very high order volumes and are working as hard as we can to get orders out in a timely manner. We are deeply apologetic that we have taken so long to get your order to you. Please reach out to us with any other questions or concerns and we would be happy to help you with your request.

    Antiques & Artillery,
    *******


    Customer Answer

    Date: 08/11/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for shipping my order.

    Sincerely,

    ************************* *****

Antiques & Artillery LLC is NOT a BBB Accredited Business.

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