We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tools

Pacific Tool & Gauge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tools.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product 4/16/25. Never received confirmation of order so tried to check my account. Website would not accept my password so called on phone. One week later still no confirmation so called again. Rings twice and disconnects. Would like to cancel order and get my money back.

    Business Response

    Date: 04/25/2025

    Good Day,

     

    we are  sorry to hear that **** ******** has had difficulties, we have had some technical difficulties within our software that IT is currently addressing , however the phones have not been an issue to our knowledge. I did look into his account and see that he made an online order on 4/16, and his item was shipped out on 4/21. I have attached the tracking of his package. In order to process a refund he would need to return the part, and will will at that time credit his account.

     

    Sincerely,

    Pacific Tool and Gauge

    ************

     

    Customer Answer

    Date: 04/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** have tried calling again and can't get one ring. I was never notified of product shipment. 

    Sincerely,

    **** D ********

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/23/2024 I have paid a total of $617 for a firearm to be delivered and never received it. I was given several excuses and was never offered to return my money.

  • Initial Complaint

    Date:10/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 25th I placed on order with this company for a 7.62x39 Field Gauge, for which I was charged $50.55. Three months later, I still have not received the product I ordered. When I placed my order, their website stated that from the time of order, shipping was estimated to be six to eight weeks. In the last email I received from them, they indicated that it "should be out by Oct. 9th". On October 10th I inquired again about the status of my order and on October 16th I sent an email requesting a cancellation of that order, both emails have gone unanswered.

    Business Response

    Date: 10/28/2024

    To Whom it may concern, 

    Firstly we would like to offer a sincere apology for the delay on this gauge. After looking through the sales emails I am unable to locate where this request to cancel was sent. However we acknowledge that this item is late to ship out. We will be issuing a refund for this gauge and we will be sending the gauge to the customer as well. We hope that this will resolve this issue and you can still use us in the future for your tooling needs. 

    Customer Answer

    Date: 10/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:11/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company does not have good customer service at all and I've waited all week for an email back good luck getting a product you order.

    Business Response

    Date: 11/13/2023

    We are sorry to hear about this delivery misunderstanding. A full refund has been issued to *****************************. Please see attachment for your reference.

    My apologies for the miscommunication

    *************************

     

    Please remove ******* from the contact she is no longer with the company!

    Customer Answer

    Date: 11/13/2023

    The fact that you all wouldn't respond after this is enough for me to never shop with you again the refund has not shown up yet but I will say I should've checked reviews on your company because I'm not the only one 

  • Initial Complaint

    Date:11/01/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company promised me delivery of an item then kept stringing me along until I found the item had not even been manufactured and manufacture date was 2 months after the date I was promised.I had to threaten them with fraud charges through the ****** State Attorney General to get the order cancelled and have yet to get a refund.

    Business Response

    Date: 11/06/2023

    The original order was placed on 10/20/23. A full refund in the amount of $206.00 has been issued on 11/2/23 to ***********************- The order was canceled due to lead time. Please see attached documents.

    Customer Answer

    Date: 11/06/2023

    I have received no refund

    Business Response

    Date: 11/14/2023

    A refund was issued on 11/2/23 

    This is the second response. The first response was done on 11/6/23

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made an incorrect chamber reamer for a custom rifle.... they lost the diagram and made totally wrong reamer. ****** was sent to gunsmith to chamber gun, Then reamer sent to *********************** for custom reloading dies to be made.... which are wrong due to failure of Pacific ************ to properly do original job. Pacific Tools made a new reamer due to their Errors!!!! But they do not want to pay for ******* to make new dies caused by them. Bad service.... Zero attention to machining details.... ***************** Avoid Pacific ************.

  • Initial Complaint

    Date:01/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an item that said in stock, wasnt informed it wasnt. Not a big deal but everytime I call or email I dont get an answer when I will receive the goods I ordered and paid for. I have waited patiently and still have not heard when I will get my items. I would like to get the products I paid for 3 months ago

    Business Response

    Date: 02/10/2023

    This claim is meritless. The customers did not contact us via phone nor email. The customers items were shipped on 1/31/23 via **** Tracking # 9405511206207320454453.  They were delivered to him 2/6/2023. 

  • Initial Complaint

    Date:01/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Orders were placed Aug 22, 2022 and Sep 2, 2022. Neither were delivered. Original quote was 8 to 12 weeks. Two ship dates promised. Neither met. I want delivery by mid Feb or cancel and issue full refund.

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/21/22 I ordered a Sako extractor jig. I was informed at that time it was approx a month before it would ship which I was fine with. Since that time I have sent numerous emails asking for an update and it kept getting pushed out further and further. It has now been 8 months and the order was cancelled but I have not been refunded even a partial amount of my money that was paid back in Feb. I don't think it is fair that in 8 months time I didn't receive a refund for a product I paid for up front.

    Business Response

    Date: 10/28/2022

    See attached.

    Customer Answer

    Date: 10/29/2022

     
    Complaint: 18324619

    I am rejecting this response because: The order was cancelled by a PTG employee named *************************** not by me and she directed me also to do my business elsewhere going forward. I have the whole email chain saved from the time I originally placed the order. The refund was issued to an account that we had to close due to the loss of our branch office. I contacted another branch and they we able to locate the refund and said it was rejected and returned to the originator since our account was closed. All I ever wanted was a product that I paid for up front but after 8 months and promise after promise I still never received the product, will not be refunded I am sure and then asked to take my business else where. Now I know it's not a new car but imagine paying for one and then every time you ask when it will be delivered you are told next month. After 8 months time how would you feel still not taking delivery of that vehicle. I don't think I am out of line in my expectations.

    Sincerely,

    ***********************

    Business Response

    Date: 11/09/2022

    Hello,

     

    We refunded the amount of the product back to him on 10/21/22 $165.00. Please find attached our report from our Credit Card Merchant account that verifies that the money was successfully refunded back to the card ending in **** that was issued to him by US Bank. The customer claims that the refund was "rejected" since his branch location closed. As seen on the attached document the Transaction Status was "Processed" NOT "Rejected" as it is claimed. The money owed to this customer was successfully refunded to him. This claim is meritless and no additional money is owed to him.

    Thank you,

    *******

    Accountant

    Pacific Tool and Gauge

    ******************

    *************************************

    Customer Answer

    Date: 11/17/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a money order in the mail from US bank on Monday 11/14/22. 

    Sincerely,

    ***********************

Pacific Tool & Gauge is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.