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Business Profile

Retail Shoes

Adidas North America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Adidas North America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,465 total complaints in the last 3 years.
    • 559 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online transaction with Adidas.com on March 1st. Product from the order arrived between March 5th & 6th. Upon receiving the product, I need to make a few returns and wanted to do some exchanges. I shipped I dropped off returns from this order on March 8th in a large box they were shipped to me in. The refund was initiated on March 10th but was never processed. There were a pair of shoes in the return box with the clothes that did get refunded so to not get the rest does not make sense.The tracking number for the ***** return is ************. My case number with Adidas.com is #********. My return number is ********** Order number AD940250430 I have been on an off the phone with them on my issues for 3 months now and have informed me that I will not be getting my refund. Items that were returned for refund are:3 Techfit Compression training shorts tights: Black 1 essentials 3 sling bag 1 Grey Designed for Training workout shorts 1 Navy Aeroready designed to move feel ready sport shirt 2 Black train essentials feel ready training tee 1 Grey train essentials feel ready training tee 1 dark blue train essentials feel ready training tee 1 Aurora ruby designed for training workout tee

      Business Response

      Date: 06/05/2025

      Thank you for contacting adidas through the Better Business Bureau.

      We are sorry to hear about your experience with our customer service team and to hear there has been a delay in processing the refund for your recent order that you return.

      A refund has been issued, please allow 2-3 business days for processing.

      We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

       

      Sincerely,

      Consumer Relations

      adidas America

      Customer Answer

      Date: 06/10/2025

       
      Complaint: 23414776

      I am rejecting this response because: I have waited the 2-3 business days to show/have my refund posted back to my account and I have not received it.  This is the same run around I was getting from customer service. I expect better. It should happen within 24 hours.

      Sincerely,

      ****** *****

      Business Response

      Date: 06/20/2025

      Hello ******,

      The refund had been process on 6/17/2025.

      Please reach out to your financial institution for further assistance.

      We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

       

      Sincerely,

      Consumer Relations

      adidas America

      Customer Answer

      Date: 06/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I did not get back the full requested amount but I will consider this issue resolved.  I appreciate everyones attention to this matter.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against: Adidas America ***********: ********************************** Category: Refund/Return Issues I am filing this complaint regarding an unresolved refund issue with Adidas.I returned my order (Order #AD941623390) on April 23, 2024. The total order amount was $173.20, but I only received a partial refund of $81.19, which was issued as a gift card on the same day. I am still owed the remaining $92.01.I have contacted Adidas customer service four times. Each time, I was told:I was able to directly request for the manual refund for the remaining amount of $92.01. Please kindly allow us to process this anytime within the next 3-5 business days or earlier.Despite these repeated assurances, as of June 2, I have still not received the remaining refund.Desired Resolution:I am requesting the immediate issuance of the remaining $92.01 refund for order #AD941623390. I also request an explanation for the extended delay and lack of follow-through after multiple customer service contacts.

      Customer Answer

      Date: 06/02/2025

      Hi, I am writing to inform you that the issue regarding my refund from Adidas (complaint #********) has been resolved. I received the remaining refund amount of $92.01 earlier today.
      Thank you for your assistance and for providing a platform to help address these matters.

    • Initial Complaint

      Date:05/31/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal information was compromised in data breach caused by Adidas. This is a serious violation of my privacy and the consequences are immeasurable.

      Business Response

      Date: 06/04/2025

      We recently became aware that an unauthorized external party obtained certain consumer data through a third-party customer service provider.

      We immediately took steps to contain the incident and launched a comprehensive investigation, collaborating with leading information security experts and regulatory authorities.  

      The affected data does not contain passwords, credit card or any other payment-related information. It mainly consists of contact information relating to consumers who had contacted our customer service help desk in the past.  

      We are in the process of informing potentially affected consumers as well as appropriate data protection and law enforcement authorities consistent with applicable law.   

      We will not be providing any type of compensation.

      We remain fully committed to protecting the privacy and security of our consumers, and sincerely regret any inconvenience or concern caused by this incident.

       

      Sincerely,

      Consumer Relations

      adidas America

       

      Customer Answer

      Date: 06/04/2025

       
      Complaint: 23401307

      I am rejecting this response because the leaked contact information could be used to spam my phone and inbox. It will lead to lost time and productivity. I am requesting compensation because of the immeasurable impact of the leak. 

      Sincerely,

      ******* ***

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this item on April 30th, and it has never arrived. Although my package was listed in the picture of the confirmation, it was not present. Since then, I have called Adidas over 6 times and every time they tell me to wait for a response for the investigation, but I have received nothing. It's 5/3,0 and I am tired of waiting for them to resolve this issue.

      Business Response

      Date: 06/04/2025

      Thank you for contacting adidas through the Better Business Bureau.

      We are sorry to hear about your experience with our customer service team and to hear that you had trouble locating your package.

      Base on our record, it shows that a return label was done on 5/30/2025 and items were return and receive back at our warehouse.

      Please let us know if this package was indeed received.

      We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

       

      Sincerely,

      Consumer Relations

      adidas America

       

    • Initial Complaint

      Date:05/29/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Adidas is charging me for products that werent delivered successfully. I have contacted adidas which opened an investigation which resulted in an unsatisfactory resolution. However I am looking to get the shoes replaced or refunded.

      Business Response

      Date: 06/03/2025

      Thank you for contacting adidas through the Better Business Bureau.

      We are sorry to hear you have had trouble finding your recently delivered package.

      Although the carrier has confirmed delivery to the requested address, we understand orders can go missing.

      We have refunded you for your missing shipment, please allow 2-3 business days for processing.

      For future shipments, we encourage you to register for ***** Delivery Manager . ***** Delivery Manager is a solution that gives residential package recipients more control over their deliveries, and allows them to receive alerts, request a hold for pickup at a convenient location, sign for packages online, provide delivery instructions, and request a vacation hold. Learn more at ***************************. Add other delivery manager information depending on carrier

      This is not the experience we want for our customers, please accept our apologies.

      We appreciate you being a loyal adidas fan.

       

      Sincerely,

      Consumer Relations

      adidas America

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order AD942008865. Its been a week and nothing. My item has bounced around the same city for several days. I keep contacting them only to be told they need another day. The item has now been listed as we will let you know when it is movingFurther, Adidas has instructed me to get a chargeback from my bank.

      Business Response

      Date: 06/03/2025

      Thank you for contacting adidas through the Better Business Bureau.

      We are sorry to hear about your experience with our customer service team and to hear that you had trouble receiving your package.

      Our records show that the package was delivered on 5/29/2025.

      Kindly let us know if you receive the package.

      We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

       

      Sincerely,

      Consumer Relations

      adidas America.

    • Initial Complaint

      Date:05/25/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered $320 worth of adidas shoes from online at the end of February. Unfortunately none of the shoes fit correctly. I returned the shoes and received an email confirmation March 17th the return was received. I got another email March 28th saying there was a delay in processing returns. And then nothing. I contacted the online chat at the end of April. I was assured it was being escalated (3-5 days) and they would send me a $15 gift card for the inconvenience. Then nothing, not even the gift card. I reached out in May- I was assured it was being escalated and still nothing. I called yesterday and eventually got to a supervisor with the same response. It feels although I am being scammed by a large company.

      Customer Answer

      Date: 05/30/2025

      ************************* finally issued my refund after several months. I wanted to keep the BBB updated. 

      Thank you

    • Initial Complaint

      Date:05/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/1025. I bought a gift card and went to make a purchase with adidas.com online. I found out I could not use my promo code for item. I contacted customer service by phone. Told them of the matter & that I wanted to cancel the gift card transaction & have the money returned. I was then offered the option to purchase the item and the funds of 15% Of my order would be refunded To my bank once I received the order. Because that was why. I wanted to cancel. I asked could they stay on the line while I placed the order. While in the process of placing the orderthe call then got disconnected. I received a lengthy email from the representative Named Amante. Describing the refund & giving me a case number of ********. I had already placed the order so I waited to receive the order on the 15th. Of May ******* when I received the order. I contacted customer service via chat & spoke with someone named With the name of ******* **** and was informed that of the 15% refund. The amount of $8.27 would got back to my bank & the remaining 6.73 would be issued back on gift card. I explained that Thats what really matters was the money that was used on my debit got back to my account. I contacted ********************** to day. Because I had not see any transactions to my bank or the firm of a gift card. Was told a gift card for full $15.00 was issued & I had been sent an email. I stated. Thats not what I agreed to. I stated to please cancel that & return the portion to my bank as promised. Asked for a supervisor. They called back and offer apologies but said nothing they can do & employees will be talked to told the supervisor. I just want the refund returned to my bank as promised. They offered me a 30% discount on my next purchase. I stated I felt manipulated into making a purchase under false pretenses. And now your telling me I was mislead when I called about the refund I was promised. No thank you. I just would like the $8.27 refunded to my bank. More apologies but no sign of return funds.

      Business Response

      Date: 05/28/2025

      Thank you for contacting adidas through the Better Business Bureau.

      We are sorry to hear about your experience with our customer service team .

      A refund has been issued back to your credit card, please allow 2-3 business days for processing. 

      We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

       

      Sincerely,

      Consumer Relations

      adidas America

      Customer Answer

      Date: 06/04/2025

       
      Complaint: 23371929

      I am rejecting this response because:

      Although I humble accept Adidas for finally refunding the funds that were due. It is said that I had to go through these extensions to get the matter properly resolved. It should be more of a restitution for treating customers in this manner & putting them through this type of anguish & hardship.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Adidas sent the wrong product to me for my order AD941630588, after I sent the products back on April 12th, I have never got the refund, I called customer service twice *************, evertime I was told the store gift card would send to me within 72 hrs, but that never happened.

      Business Response

      Date: 05/28/2025

      Thank you for contacting adidas through the Better Business Bureau.

      We are sorry to hear about your experience with our customer service team and to hear there has been a delay in processing the refund for your recent order that was returned.

      A refund has been issued, please allow 2-3 business days for processing.

      We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

       

      Sincerely,

      Consumer Relations

      adidas America

      Customer Answer

      Date: 05/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Fan ****

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of premium running shoes from the Adidas employee store on December 27th, the Ultraboost 5x TR boost which retail for $190. After two months the shoes started to fall apart on the sides as the fabric wore off and exposed the inner parts of the shoe. for the price point and for a company like adidas this is not acceptable. I reached out to them in April 6 for a replacement or resolution and they refused and they also said they would provide me with a 30% discount for a future purchase which felt insulting and they also did not provide it and they misspelled adidas in a link.I reached out to my bank to contest the transaction but my bank, bank of america, said it was outside their window for that. The shoes integrity keeps worsening and athletic shoes from adidas at this price point have an implied usage of longer than two months of average use. I would like a refund and apology from Adidas.

      Business Response

      Date: 05/28/2025

      Thank you for contacting adidas through the Better Business Bureau.

      We are sorry to hear about your experience with our customer service team and to see your product did not last as long as it should have.

      In order for us to further assist, can you kindly provide us with the itemize receipt from the store.

      This is not the experience we want for our customers, please accept our apologies.

       

      Sincerely,

      Consumer Relations

      adidas America

      Customer Answer

      Date: 05/28/2025

       
      Complaint: 23357475

      I am rejecting this response because: I do not have my itemized receipt. I didn't think to keep it. I did provide a screeshot of the transaction recorded on my adidas account. it seems like a shortcoming on your company's part that they do not provide the itemized purchase history instead of just the transaction total.

      Sincerely,

      ***** ********

      Business Response

      Date: 06/09/2025

      Thank you for contacting adidas through the Better Business Bureau.

      We are sorry  to see your product did not last as long as it should have.

      Since this was purchased outside of adidas.com we can only an adidas gift card.

      Please keep an eye on your inbox for an email from adidas containing the gift card information.

      To redeem your digital gift card, visit us at www.adidas.com or any of our adidas retail locations and enter your code when you place your order. For more details, please visit the **************** pages at **********************.

      We would suggest you discard the shoe  or donate them, no need to return the shoe.

      This is not the experience we want for our customers, please accept our apologies.

       

      Sincerely,

      Consumer Relations

      adidas America

    Adidas North America is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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