We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Shoes

Adidas North America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Adidas North America's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Adidas North America has 73 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1,465 total complaints in the last 3 years.
    • 559 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order numbers - AD941099630, AD941099790, AD941099835, AD941099929, AD941099958, AD941099993, AD941100017 I have returned my 8 orders for over 1 months its been marked as delivered for over a month. I called and they said it should be 14 business days which is way past that already. Please issue me a refund for this ive waited over a month already.

      Business Response

      Date: 05/16/2025

      Thank you for contacting adidas through the Better Business Bureau. 

      We are sorry to hear about your experience with our customer service team and to hear that you have not been refunded for your order.

      We verified the information with the warehouse and they confirmed that the expected product was not received

      We will not be able to process any refund.

       

      Sincerely,

      Consumer Relations

      adidas America

    • Initial Complaint

      Date:05/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a Mothers Day order with adidas that included 2 day expedited shipping. This was on May 2nd and I have yet to receive my item. At this point, I am seeking an immediate refund. But Adidas informed me they first need to resolve the matter of the package with ****** then wait approximately 5-7 business days to receive the package back before refunding me. The person from Adidas was also telling me he needs the corporate Adidas account to share with ****** I just wanted 2 pairs of shoes for my wife for Mothers Day. Now I dont have those AND Adidas is trying to pull me into their mess as well!This is not acceptable or fair and I would like a refund immediately.Order Number:AD942263488

      Business Response

      Date: 05/16/2025

      Thank you for contacting adidas through the Better Business Bureau.

      We are sorry to hear about your experience with our customer service team and to hear there has been a delay in processing the refund for your recent order.

      A refund has been issued, please allow 2-3 business days for processing.

      We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

       

      Sincerely,

      Consumer Relations

      adidas America

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Adidas is refusing to refund me for my purchase. They claim it was delivered by ***-ex however I cant find my package . Adidas claims that they confirmed delivery with fed-ex however I found the drive and he can not tell me who he gave my package to. They said it was signed for by *.***** but there is no one in my office. I filed a dispute with both companies. I hold Adidas responsible because the package was incorrectly delivered. I want my product or a refund .

      Business Response

      Date: 05/16/2025

      Thank you for contacting adidas through the Better Business Bureau.

      We are sorry to hear you have had trouble finding your recently delivered package.  

      We have refunded you for your missing shipment, please allow 2-3 business days for processing.

      For future shipments, we encourage you to register for ***** Delivery Manager . ***** Delivery Manager is a solution that
      gives residential package recipients more control over their deliveries, and allows them to receive alerts, request a hold for pickup at a convenient location, sign for packages online, provide delivery instructions, and request a vacation hold. Learn more at *********************************;

      This is not the experience we want for our customers, please accept our apologies.

      We appreciate you being a loyal adidas fan.

       

      Sincerely,

      Consumer Relations

      adidas America

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order numbers - AD941098654, AD941098948, AD941098978, AD941099003, AD941099029, AD941099124, AD941099148, AD941099212 I have returned my 8 orders for over 1 months its been marked as delivered for over a month. I called and they said it should be 14 business days which is way past that already. Please issue me a refund for this ive waited over a month already.I returned all of these shoes because they didn't fit they have been delivered for over a month

      Business Response

      Date: 05/14/2025

      Thank you for contacting adidas through the Better Business Bureau. 

      We are sorry to hear about your experience with our customer service team and to hear that you have not been refunded for your order.

      We verified the information with the warehouse and they confirmed that the expected product was not received

      We will not be able to process any refund.

       

      Sincerely,

      Consumer Relations

      adidas America

       

       

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order numbers - AD941096210, AD941096411, AD941096435, AD941096462, AD941096499 I have returned my 5 orders for over 1 months its been marked as delivered for over a month. I called and they said it should be 14 business days which is way past that already. Please issue me a refund for this ive waited over a month already.

      Business Response

      Date: 05/14/2025

      Thank you for contacting adidas through the Better Business Bureau. 

      We are sorry to hear about your experience with our customer service team and to hear that you have not been refunded for your order.

      We verified the information with the warehouse and they confirmed that the expected product was not received

      We will not be able to process any refund.

       

      Sincerely,

      Consumer Relations

      adidas America

    • Initial Complaint

      Date:05/07/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on adidas.com 03/09 Order had a delivery date of 03/12 The status on my order has been delayed since 03/14. I have record of calling customer support 5 times in April. Each time they told me that the case was escalated and a refund would be issued as soon as possible. I requested the case notes on my file and the status was never changed. It has been over 30 days since I asked for a refund. Please help, I payed with two gift cards so I cannot do a chargeback.

      Business Response

      Date: 05/08/2025

      Thank you for contacting adidas through the Better Business Bureau.

      We are sorry to hear about your experience with our customer service team and to hear there has been a delay in processing the refund for your recent order.

      Can you kindly provide us with the numbers for 2 gift cards that you use on the order so we can assist you in getting this resolve.

      We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

       

      Sincerely,

      Consumer Relations

      adidas America

      Customer Answer

      Date: 05/16/2025

      Hi,

       

      Reaching out about my complaint with adidas. Their reply provided no contact information. I reached out to their customer service line and they once again denied my refund. I never got this order and they never provided a tracking number. This order is still sitting in their warehouse.

       

      Please help. I keep calling and they tell me to wait 14 days. Its been 3 months since my order.

       

      Thank you,

      ****

    • Initial Complaint

      Date:05/07/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order on March 20, 2025 to be picked up at an Adidas store but the order was never fulfilled and had to contact customer service multiple times and no resolution to the problem.I was told by several representatives that the order was being fulfilled and to give few days, after a week contacted back and was told that the order probably would not be fulfilled and to contact back to cancel the order. After waiting another week, contacted and asked to cancel the order just to be told to call the store directly to cancel. Frustrated by the run around, contacted another representative who placed a request for cancellation but after another week, no results were received. Contacted back on April 25, 2025 and was told that they would put an expedite on the request but another 10 days has passed without any update or resolution.Order number AD940972630

      Business Response

      Date: 05/12/2025

      Thank you for contacting adidas through the Better Business Bureau. 

      We are sorry to hear about your experience with our customer service team and to hear that you never received the order.

      It shows that the order as successfully canceled on 5/8/2025.

      Any authorization hold on your account will fall off within 3-5 business days depending on your financial institution.

      We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

       

      Sincerely, 

      Consumer Relations

      adidas America

      Customer Answer

      Date: 05/14/2025

       
      Complaint: 23296797

      I am rejecting this response because: I have not received the refund or email with my new gift card number.

      Sincerely,

      ******* **

      Business Response

      Date: 05/30/2025

      Hello *******,

      Since the order was canceled and we didn't charge your gift cards, the funds were still on those cards.

      You will not be sent new gift cards due to that reason.

       

      Sincerely,

      Consumer Relations

      adidas America

      Customer Answer

      Date: 05/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* **

    • Initial Complaint

      Date:05/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Number: AD941573831 Transaction Date: April 6, 2025 Amount Charged: $395.38 To Whom It May Concern,I am writing to formally report an unresolved issue regarding an order I placed on April 6, 2025. Despite the charge of $395.38 being successfully processed, I never received any delivery notification or the package itself. It was only after I placed a subsequent order for my son that I noticed in my account activity that the original order was marked as "delivered."Concerned, I promptly contacted customer service on April 10, 2025, and was issued a case number. Since then, I have followed up multiple times. Unfortunately, each interaction has resulted in inconsistent responsesranging from the investigation is ongoing to assurances that the case is complete and a refund will be ********* of today, I have neither received the package nor any refund for the missing order. This delay has caused significant inconvenience and frustration, and I am requesting immediate action to resolve this matter.Please provide a definitive update on the status of my case and process the refund without further delay.Thank you for your attention to this matter.

      Business Response

      Date: 05/15/2025

      Thank you for contacting adidas through the Better Business Bureau.

      We are sorry to hear about your experience with our customer service team and to hear that you never received your package.

      We have submitted an investigation with the carrier and is awaiting a response from them.

      Once we receive and update, we will follow up with you.

      We apologize for the inconvenience this may have caused and appreciate you being a loyal adidas fan.

       

      Sincerely,

      Consumer Relations

      adidas America

      Customer Answer

      Date: 05/16/2025

       
      Complaint: 23294591

      I am rejecting this response because: 

      Date of Complaint: April 10, 2025
      Subject: Lost Package & Inconsistent Delivery Communication
      I am writing to formally document an issue regarding a recent order and the inconsistent delivery information I received from your customer service and notification system.
      Throughout multiple calls to customer service, I was provided with conflicting updates regarding the delivery status of my order. Additionally, the delivery notification emails I received were inconsistent and confusing.
      On April 10, 2025, after speaking with customer service, I was informed that the package had already been delivered a few days priorsomething I was completely unaware of, as I had not received any delivery notification email at the time, unlike previous orders. Based on this confirmation, I filed a complaint the same day, as the package had not arrived.
      Then, on April 14, 2025, I received an email notification stating that the same package, which I had already reported missing, was scheduled to be delivered. Hoping this was a resolution, I rushed home from work, left the front door open, and waited for the delivery. Unfortunately, nothing was delivered. A few hours later, I received another email, this time stating that the package had been deliveredyet no package ever arrived.
      After contacting customer service again, I was offered a voucher as compensation for the inconvenience and advised to reorder the items using the credit. While I appreciate the gesture, I want to emphasize that my priority is to receive the actual items I originally ordered, not just a credit.
      This experience has been frustrating and disappointing. I would appreciate a proper resolution that ensures I receive the products I paid for as soon as possible.
      Thank you for your attention to this matter.
      Sincerely,
      *******************************************start="2078" data-end="2081"> [AD 941573831]
      **********

       

      Business Response

      Date: 06/03/2025

      Hello Wisdom

      Weve investigated this with the carrier, and theyve confirmed that the package was delivered to the correct address based on their tracking and delivery records. As the shipment is marked as delivered and meets our shipping terms, were unable to take further action on this claim.  

      If you believe the package may have been stolen, we recommend contacting your local authorities to file a report. Security footage from nearby cameras can often help support an investigation.  

      We sincerely apologize for the inconvenience this may have caused and appreciate your understanding. 

       

      Sincerely,

      Consumer Relations

      adidas America

    • Initial Complaint

      Date:05/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order numbers - AD940991360, AD940991339, AD940991309, AD940991215 I have returned my 4 orders for over 1 months its been marked as delivered for over a month. I called and they said it should be 14 business days which is way past that already. Please issue me a refund for all 4 orders waited over a month already.

      Business Response

      Date: 05/12/2025

      Thank you for contacting adidas through the Better Business Bureau. 

      We are sorry to hear about your experience with our customer service team and to hear that you have not been refunded for your order.

      We have verified the information with the warehouse and thy confirmed that the correct items were not sent back.

      We will not be able to issue any refund.

       

      Sincerely, 

      Consumer Relations

      adidas America

    • Initial Complaint

      Date:05/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order number - AD940990845 I have returned my order AD940990845 for over 1 months its been marked as delivered for over a month. I called and they said it should be 14 business days which is way past that already. Please issue me a refund for this ive waited over a month already.

      Business Response

      Date: 05/14/2025

      Thank you for contacting adidas through the Better Business Bureau. 

      We are sorry to hear about your experience with our customer service team and to hear that you have not been refunded for your order.

      We verified the information with the warehouse and they confirmed that the expected product was not received

      We will not be able to process any refund.

      Sincerely,

      Consumer Relations

      adidas America

    Adidas North America is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.