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Business Profile

Ecommerce

Sure Fit, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Name ******************************* Claim against SureFit.*************************** I purchased the Surefit sofa and loveseat slipcovers on June 2,2022, for a total of $278.19 dollars on the Surefit Website, Slipcovers, Furniture Covers, Pillows & Home Furnishings (surefit.com). The Surefit sofa and loveseat slipcovers did not fit as advertised on their website. I requested a full refund of $278.19 on June 25, 2022, via email. I was sick with Covid and I was not able to mail back the sofa and loveseat slipcovers until July 3, 2022, and I did send an email to Surefit Customer Service and called them at 888-796-0500 to inform them their slipcovers did not fit my sofa and loveseat due to the size of their slipcovers were not correctly stated as advertised. I requested a full refund and not to have a $12.50 restocking fee accessed to my refund. I would like to amend my claim for the full amount refunded to me by Schoolsfirst to my original payment of $278.19 dollars for the return of the Surefit sofa and loveseat slipcovers. I have called Surefit Customer Service probably about 10 or 12 times and every time the Customer Service Rep. would only verbally say, they have received the returned Surefit sofa and loveseat slipcovers and are processing my refund. I did as stated above let the Customer Service Rep. there should not be a restocking fee assessed for my refund due to their website’s advertisement of the sofa and loveseat slipcovers were not clearly stated in the dimension for my sofa and loveseat. I am not paying a restocking fee. Last, I am requesting the full amount of $278.19 to be returned to my ***************** Account.

Sure Fit, Inc. is NOT a BBB Accredited Business.

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