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Business Profile

Home Accessories

Aarke - USA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to return a non functional grinder for a week. They fluctuate between not answering email for days to asking questions, then not responding. I want to return the item and have asked at least 5 times for a return label. They ignore me and don't respond. This grinder should not be having problems after 3 days, as it cost me $411 total. I want a return mailing label and a refund of $411.

  • Initial Complaint

    Date:05/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an Aarke product as a gift in Feb 2023. Within a month, the machine broke - the locking mechanism that is supposed to hold while you carbonate was not working and the vessel kept shooting upwards causing damage to my kitchen cabinet (& to my fingers!). I contacted Aarke and they asked me to send a video in, which I did, and they replaced the machine directly through the manufacturer. 3 months later, the second machine also broke, but a different issue. It was making an odd noise and wasn't carbonating the beverages. Aarke again made me send in a video, then they replied and wanted photos of the gasket rings, etc...which i did. Once they verified the condition of the gasket rings (new) - they told me they could not help citing that the product was purchased through a reseller, even though technically this replacement machine came from them. They said I should go to ******** Sonoma to see if they would replace it - which I'm sure you can guess, *********************** said we can't replace this machine since it was already replaced through Aarke. So now I am left with a broken machine, that is just taking up space on my counter. The Aarke website promises, "Aarke products are are built to last. With an obsession for engineering and design, we are committed to ensure our products perform at their best for years to come." And additionally mentions, "Whether you purchased your product on our website or from one of our official retailers, you can now register your product for the Aarke Warranty*; A direct warranty service lasting 2 years from your date of purchase for select products."So by those standards of their own company, my machine should be repaired yet they are refusing to help me. I am seeking either a repair/replacement or a full refund.

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Aarke Carbonater Pro. The product itself has been replaced twice due to defects. Most recently the glass bottles, 4 of which I purchased extra, all have broken at the neck of the bottle.I contacted their customer service through email, they dont answer their phone, multiple times with most times the response is their generic response and then nothing. I did however receive a response on January 16 stating they were putting my replacement order together and would be shipping the replacement bottles. I contacted them back asking for a tracking number. Silence!!I just want an honest answer when the replacement bottles that I paid for will be shipped!

    Customer Answer

    Date: 03/10/2024

    They finally sent the replacement bottles.

    Business Response

    Date: 03/12/2024

    Hi BBB team and ****,

    We would like to confirm that we previously sent a replacement order. 

    The tracking ID ************ was also provided later. According to ***** tracking linkthe package was also successfully delivered. I am attaching pictures as a proof of our last communication. 

    Please let us know if you have other questions.

    Best regards,

    *****

    Customer Answer

    Date: 03/12/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

    Customer Answer

    Date: 03/12/2024

    Yes, they finally sent the replacement bottles.

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 8th, I received my Carbonator ***. Immediately upon opening it, I noticed the lever to lower the cover was loose. As I attempted to use the product, it did not function at all. The cover would release while attempting to carbonate and made a mess everywhere. I followed all instructions in the manual. I sent them multiple videos showing the defective product. I told them I wanted to return the product and to be refunded. 12 days later, someone responded that they would send me a replacement. I sent a reply saying that's not what I asked for. And I haven't heard anything since. There has been no communication. They do not respond. I have disputed the charge with my credit card company because I think it's the only way I'll get my money back from them. Two weeks should be more than enough time to initiate a refund on a defective product. I would strongly avoid buying anything from them. As others have indicated here, their customer service isn't just bad, it's non-existent.

    Business Response

    Date: 01/02/2024

    info for Better Business Bureau.   Aarke has a new business address and customer support site 

    Aarke Inc
    c/o Batch & Company PC
    1150 S. Cedar Crest Blvd. Suite 203
    Allentown, PA 18103

    Customer Support 
    [email protected]

     info for the customer:

    Thanks for reaching out.   We're sorry, but our service team no longer has access to the administrative site for Aarke so we are currently unable to provide assistance for your Aarke issue.      Your inquiry has been sent to [email protected] 

    Please kindly direct all inquiries to [email protected].  

    Customer Answer

    Date: 01/08/2024

     This company is a mess. Was I refunded or not?

    Business Response

    Date: 01/09/2024

      Attn:  Better Business Bureau

    Please direct all inquiries to [email protected].  The support team is based in Sweden,  but their US business address on the website is the following.   

    Aarke Inc
    c/o Batch & Company PC
    1150 S. Cedar Crest Blvd. Suite 203
    Allentown, PA 18103
    [email protected]

    Attn: *** ***
    We reviewed your correspondence attachment in this complaint and all info in your email thread shows you have been corresponding with the new Aarke customer support team, however your BBB inquiry was sent to the prior team. The  prior US customer support team has been phased out and they no longer have access to review your order, service warranties or provide refunds.  All follow up actions must be sent to [email protected] 

    Business Response

    Date: 01/30/2024

    Hi *******,

    We can see that the refund was issued earlier (please see the screenshots attached).

    Please accept our apologies for any inconvenience you have earlier experienced earlier.

    Please let us know if you have any other questions.

    Best regards,
    Aarke team

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received an AARKE Carbonator Pro as a gift on 11/23/23. It only worked properly three times; twice on the first day and once on the third. When you push the top down, it is supposed to lock. It doesn't and instead of carbonating water, it sends water spewing everywhere. We have sent two emails to the company and left a message on their NY telephone. Their website noted that it would take a week for a response. We've heard nothing. We initially just wanted a replacement but, given the poor customer service, the best result would be a refund to my brother. The order number is *******

    Business Response

    Date: 12/18/2023

    We no longer have access to aarke.us nor aarke.com, nor do we have access for returns and refunds on the shopping site.   You may direct your inquiry to the following address.   Email messages should be sent to [email protected] for attention.    

    Aarke Inc
    c/o ***** * ******* **
    1150 S. Cedar Crest Blvd. Suite 203
    Allentown, PA 18103
    [email protected]

    Customer Answer

    Date: 12/18/2023

    I am baffled by this response. I don't know what in the world is being suggested. The company is actually in Europe and to be now directed to somewhere in Pennsylvania. Makes no sense. I'm beginning to think that we have been scammed. Or rather the gift-giver has been scammed. Very disappointing

    Business Response

    Date: 12/20/2023

    Only the EU team has access to process returns and issue refunds.   We no longer have access to the administrative website, only the public website that the consumer can see.   Please submit your inquiry at  ********************************************* which will send your email to [email protected]

    This info in from the webpage at aarke.us

    Company information
    Aarke Inc
    c/o ***** * ******* **
    1150 S. Cedar Crest Blvd. Suite 203
    Allentown, PA 18103
    [email protected]

    Customer Answer

    Date: 01/05/2024

    All I can say is, for shame. Arrke just resent the exact same response as their first response. We were appalled that instead of contacting Sweden themselves, we got a 
    response from the company stating that they don't have access to anything anymore. In the time that it took someone to send that note, they could have emailed the folks in Sweden to alert them of our problem. Oh no, that was put back on to us and that, despite our prior efforts to reach the company via email and in Sweden had failed.
    I could have easily contacted the folks as they suggested. Oh gee, that hadn't worked. At the end of the day, I wouldn't do business with this company. I'm sorely disappointed. In the interim, the person who gave the machine to us contacted his credit card company and the machine sits all packed up in our living room. 

    Customer Answer

    Date: 01/29/2024

    Please let the company know that they can dismiss this complaint. I appreciate your help more than anything. My brother contacted his credit card company and it's awaiting a refund.

    Business Response

    Date: 01/30/2024

    Hi *****,
    Thank you for your email and we are sorry for the delay!

    I wanted to take a moment to apologize for the trouble you've experienced with your product. We understand how frustrating it can be when things don't go as expected, and we sincerely regret any inconvenience this may have caused you.

    We can see that you disputed the amount and the money will be returned to your account.

    Additionally, we'd like to assure you that there's no need to go through the hassle of sending the faulty machine back to us. Instead, we encourage you to recycle the machine according to your local requirements for electronic waste disposal.

    We appreciate your understanding and look forward to serving you better in the future.

    Best regards,
    Aarke team

    Customer Answer

    Date: 01/31/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

Aarke - USA is NOT a BBB Accredited Business.

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