Complaints

This profile includes complaints for Hyman Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hyman Companies has 6 locations, listed below.

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  Hyman Companies

  727 N Meadow St Allentown, PA 18102-1879

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  Hyman Companies

  833 N 13th St Allentown, PA 18102-1179

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  Landau Jewelry

  266 Plaza Frontenac St Des Peres, MO 63131-3508

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  Hyman Companies

  13350 Dallas Pkwy Ste 1605 Suite 1605 Dallas, TX 75240-6871

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  Hyman Companies

  4200 Conroy Rd Ste 269 Orlando, FL 32839-2441

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday of September 27th,2022 my car was towed out the the parking lot for *** * ****** **, Allentown PA ***** before 6:40am. I woke and saw my car was not there and immediately called The ************ number listed on the sign in front of the parking lot. Despite my vehicle being registered to the apartment building of *** * ****** **, where it was towed. There was no answer from the time of 7:15am-8:15am. I was unable to go go to work and had to call out. As a result I took an **** to the tow truck location listed online when you ****** search, “JPM Towing Allentown, PA”. When I searched the location of the Tow truck company online and the only location that came up via internet search was 351 S Route 100 Allentown, Pa 18106-9212. The location listed on several websites was incorrect and led me to a trucking company warehouse. After calling the x**** number listed on the sign, and still getting no answer despite it being listed as a 24/7 hour service. As a result of being sent to the wrong location, I searched the x6580 phone number and a tow truck company referred to as “********* ******” appeared. In total I spent $57.96 in **** fare traveling to the JPM location listed originally to the “********* ******” location listed from the phone number search. When I arrived at the ******* ****** location listed as **** ***** ****, Allentown, PA, *****, I did not see a sign for ******* ****** in the ***** building. Yet I did see a JPM sign on the plaza building sign, however no building unit corresponding to JPM AT THE **** ***** location. In my failed attempts to get in contact with JPM, I also tried contacting ******* *******(Real Estate VP of ***** Properties) and left a few voicemails before getting touch. I was told by ******* that the x**** number I was dialing was not linked to JPM despite the voicemail prompting to leave a message for tow inquiries at JPM. ******* then instructed me to call a man named ***** at ********** due to none of my attempted pho
  
  *this is a continuation of my complaint from 10/5/22 regarding the ***** Group’s marketed affiliation with JPM Towing from when my car was towed on 9/27/22* ******* then instructed me to call a man named ***** at ********** due to none of my attempted phone calls or voicemails being received by *****. After calling ***** I was told I would be able to retrieve my car at 10:00am when he arrived on site. Once ***** arrived I was denied any credit/debit card use to pay the tow storage fee and was required to pay in cash. After paying in cash $250 I was told by ***** of JPM Towing, that I would receive a receipt via text. However I didn’t receive any receipt of the transaction by the end of the day on 9/27/22. I then followed up with ***** of JPM Towing on 10/1/22, 10/4/22, and 10/5/22 and was told I would receive a receipt via text, yet still have been denied my proof payment from 9/27/22 when I retrieved my vehicle.