Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from Kia in June 2021. I have been trying to contact the company for the last two weeks due to the vehicle breaking down. I purchased an extended warranty. The warranty company also does not return any phone calls. I have asked how to get my truck repaired. I had to pay out of pocket towing plus nearly $300 to a garage who can not find the source of why the truck will not stay running and $125 towing. I have called many times to only leave messages and told no finance manager was available to speak with. Yet days go by and not one call is ever returned. Finally yesterday I was told that i would have to pay yet another towing bill out of pocket for my truck to be towed 40 miles to the dealership for them to allow me to yes pay a 3rd towing bill to have the truck repaired at a dodge dealer after Kia approves it. So far I am out hundreds of dollars on a truck I have had a little over one year. No vehicle to transport myself to work and a run around to speak to a finance manager. The best part was when I called yet again today asked to speak with the finance manager I said and I quote is there even a finance manager working there because no one returns my calls. I was told no no one is here. What excellent customer service! If your going to sell a warranty your employees should know what they are selling. You had no problem charging me $3,999 for the warranty. I have all original paperwork from the vehicle sale.

  

  Business Response

  Date: 01/06/2023

  We will be in touch with you shortly to resolve this - Sorry about any issues it's unacceptable and you have my word it will be addressed.

   

  *************************

  Dealer

   

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau

  Someone did reach out to me from the dealership. However the warranty has not approved any repairs and even better while my truck has been sitting at the dodge dealer to be repaired  the catalytic converter was cut off of it in the dealership parking lot. This can be verified by the dealership. ****************** in Tamaqua. We are now exceeding one month and there is zero resolution. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2021 kia ****** from Allentown Kia on 12/30/2021. Upon signing the purchase agreement I noticed a $2613 service contract. When I ask about the charge I was told by Finance manager, Edwin S****************** that it was an extended warranty. The vehicle only had 10 miles on the odometer. Told him I never asked for an extended warranty on a brand new car. I was told I could get a refund when I traded in the car. I did not know until recently that, that charge could have been taken off the purchase agreement. Looking closer, I found he also added $850 gap insurance. From what I understand, this fee is the highest category and the most costly. All together, Allentown Kia over charged me $3400. As for the car.. it’s a lemon. Throughout the past year, the ****** had been burning through oil. I’ve had to purchase oil to add in between the 3500 mile oil changes. I had an appointment Nov 25 but on Nov 11, 2022, (with 28,707 miles on the car) the engine light was blinking and I had to take it to another dealer closer to my home where I was told the engine needed to be replaced. Nearly 2 months later, I finally get my car back. Naturally, I’m not keeping the car cause I don’t feel safe. I’ve express my issues with the car and dealerships shady tactics to another finance manager which seemed sympathetic and ask if what they could do to help out the situation. He confirmed that “the 2021 ****** did have engine problems among other issues”. They said they could buy back the car. I told them all I wanted was 100% refund of the $3400. They told me not possible. I’d only get a prorated portion back instead. Then I asked for them to pay off the balance of my loan. They refused and would only make me an offer to pay part of my loan and I would have to pay them $6000 to get out of the loan. How is this fair? They sold me a lemon and over charged me $3400. To make matters worse, I’ve paid over $1115. in car payments on a car that I wasn’t able to drive.

  

  Business Response

  Date: 12/21/2022

  Hi **** - 

  I am the owner of Allentown KIA , **** , I am going to personally get involved to ensure this is handled for you - apologize for any issues - we don't manufacture the cars - and ****** is a GREAT vehicle I can promise you that - Let's see what we can do to make this right for you.

  Jake L*************

  

  Business Response

  Date: 01/03/2023

   I believe we resolved this matter amicably for both parties today and the case with the BBB is settled with a positive outcome for the customer, ********************
  

  
  

  Customer Answer

  Date: 01/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  FINAL UPDATE: As stated previously, i wrote about my experience in dealing with Allentown Kia in my purchase of a 2021 kia ******* Shortly after, I was contacted by the GM of the dealership in which he ask me for more detail. He made promises that I am very happy to report, were actually followed through on and now my business with this dealership is complete. Thank you for doing what your promised.. For what it’s worth moving forward, please don’t ignore emails and phone calls from customers who have issues. Please deal with them immediately so they don’t feel ignored, hopeless and stuck with the situation that wasn’t due to any cause of their own. My intention in posting a public review of my experience was simply to warn future unsuspecting customers. Allentown Kia could have been dealt with the issues a much more timely manner! Although I am no longer a kia owner…. I do feel kia vehicle have lots of potential. As for Allentown kia dealership, they have a-lot of work to do in learning how to treat customers fairly and transparent in their sales tactics. Happy 2023!! 
  
  Regards,
  
  *******************