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Business Profile

New Car Dealers

Jaguar Land Rover Allentown

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February 2023 we took our used vehicle 2013 Range Rover to this verified Range Rover dealer for service. The dealer worked and returned the vehicle to us. about two weeks later the same issues repeated and the same light came on the dashboard. The dealer has been charging me over and over for the same issues repeatedly and constantly. Service manager **** was told to call me but never did. September 2023 tech from the dealer damaged my dashboard and left tools in the vehicle. The dealer instead is trying to high presure sell me brand new vehicles instead.

  • Initial Complaint

    Date:03/08/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent 3 days negotiating with this dealership for a vehicle in which they agreed to sell at a certain price, when it came time to finalizing the deal they simply sent a message that they are not willing to sell me a car because they assume that I will resell it. I am not a dealer and its not my business to resell cars, I just wanted to purchase a car under my company for tax purposes and they declined. Then I offered to buy it under personal and they simply stated the car is no longer for sale. This is not right, I feel discriminated against and I don't understand how a dealership can play these type of games with their customers. I need help resolving this and I want to purchase the car that they promised me.

Jaguar Land Rover Allentown is NOT a BBB Accredited Business.

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