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Business Profile

Solar Energy Design

Pinnacle Exteriors, Inc.

Reviews

Customer Review Ratings

4.46/5 stars

Average of 89 Customer Reviews

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Review Details

  • Review fromJennifer R

    Date: 05/23/2024

    5 stars
    Everything was smooth and fast. Very satisfied with the solar panels.
  • Review fromShanda P

    Date: 05/22/2024

    5 stars
    Great company to work with! They were fast and friendly
  • Review fromJustin I

    Date: 05/13/2024

    5 stars
    We had 20 solar panels installed, 2.5 days for the install, power was out just over 1/2 an hour. Great service and professionalism would definitely recommend.
  • Review fromPaula S

    Date: 05/10/2024

    5 stars
    Pjnnacle exteriors installed pur dolar system. Great company, great people. Highly recommend it.
  • Review fromJeffrey T

    Date: 05/06/2024

    4 stars
    All of the installers were very friendly and efficient. **************** was helpful.
  • Review fromJacqueline V

    Date: 04/22/2024

    4 stars
    I was impressed with the coordination of all the services completed and how well everything has been communicated.
  • Review fromHeather H

    Date: 04/15/2024

    5 stars
    Had solar panels installed! They were very professional and proficient! Great customer support!
  • Review fromDawnmarie T

    Date: 01/21/2024

    1 star
    Sales rep was great. Installation crew was great. Everyone else is completely unprofessional. My solar panels were installed in September of 2018. I have been given the run around ever since about the completion of the paperwork for my energy credits. I can not get my energy credits without them finalizing the paperwork. Mike and Evan pass my phone calls back and forth. I get told to contact the energy bureau to get my necessary paperwork. I was told that it has to come from a solar company. Mike insisted that he emailed the paperwork. Not in my email. They are complete liars. They don’t want to do anything to resolve the issues just take everyone’s money for solar panels. Since I don’t have my necessary paperwork to get my energy credits, maybe they are stealing my money and getting my energy credits. So I contacted an attorney. They ignored the attorney’s request for the paperwork. I guess I will see them in court because I am losing money by not being able to sell my energy credits. They are completely unprofessional. DON”T USE PINNACLE EXTERIORS FOR ANYTHING. THEY ARE LIARS.
  • Review fromTravis F

    Date: 01/03/2024

    5 stars
    Great experience from day 1. The team kept me informed during the entire process. Installation was flawless. Looking forward to many years of producing energy. Highly recommend.
  • Review fromBruce B

    Date: 12/21/2023

    1 star
    My wife and I were lied to about how much we would get back in taxes , witch was a tax credit, we had just retired, so we never understood about getting anything back in taxes. Then we were lied to about how much our monthly payments would be. We were told if we paid what we got in taxes to the loan company by the 18th month our payments would be the same as what our electric bill. We were completely lied to, to make a sale. We are paying a lot more per month than our electric bill was.

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