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Business Profile

Credit Union

Sun East Federal Credit Union

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Pet M

    Date: 12/28/2023

    I have been a member of this credit union for over 30 years . When it was ITE CREDIT UNION it was a better place for banking . I had a savings account there . Suneast withdrew a monthly payment which left my account empty . While I was in stage 3 cancer I did not think my savings account would be in jeopardy . I receive a letter stating if I want to keep my account active that I need to deposit 5 bucks . Wow . After they withdrew all my savings over a period of time . They never send any statement before that they were withdrawing my money . No statement , no email . No phone calls .
    When I called , they were rude . I send multiply email which came back , they close my account . Unbelievable .

  • angel a

    Date: 01/11/2023

    I give this bank not a single star rating because they do not deserve it. I had refinance my vehicle loan about two years ago for $110k which was my balance from a $230k initial loan amount. I paid them over time for more than $30K with no late payments even during Covid period which was a challenge for just about everyone, especially, consumers. On December 28th 2022, I sold my vehicle to a dealership, at which time, a pay out payment was sent the next day which was overnight delivery to get the payment there immediately so we can get the Lien release letter soon after which what Sun East was going to do back in December of 2022. Fast forward to January 11th 2023, I have called Sun East FCU several times prior to the 23rd to ascertain if they cashed or endorsed the check for $74K that I owed the FCU but it seems that nobody knows nothing in the establishment. On this day 1/23/23, I called Sun East again, to inquire about my Lien Release Letter since Sun East cashed the 74K check on Monday January 9th 2023 and they put me on hold for 45 minutes, only to tell me that I have to wait for another two weeks for a simple one line letter that states " Lien Release " for the vehicle and account. With todays technology, a logical thinking person would think that a letter can be generate within seconds, a one liner, Lien Release and email it so I can get the letter quickly as they promised and get my Equity Check from the Dealer so that they can change the title of the vehicle. In fact, the dealer, by Florida State Law, must get a Lien Release Letter with 10 days of the sale of the vehicle which was two weeks ago and now Sun East is saying that I have to wait another two weeks for a release letter when they already have their money!!!! And to add insult to injury, the Customer Service person at Sun East that I was speaking with voicing my displeasure with the bank, hung up the phone on me at mid sentence, totally unprofessional and will never do business with them ever again!

Sun East Federal Credit Union is NOT a BBB Accredited Business.

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