Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  County Hauling does not remove my garbage, yet they continue to bill me. I don't have one of their receptacles. I have complained to them and Shaler Township to no avail. Please help me to stop them from billing me for services that they don't provide.

  Business Response

  Date: 09/23/2022

  Thank you for contacting us. Per our contact with your township, all residents that reside in the area is to be billed for services.  It is unfortunately not an option to choose services.

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******** ****** ***

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called August 23rd to inquire about setting out an old couch, for trash pick up, the lady on the phone informed me that we were allowed one bulk item a week. Monday August 29th, the couch was sat with the rest of our trash. Garage men came and went, left the couch there. I called on Tuesday the 30th, was told to leave couch outside, and that someone would be back soon to get it, they left a message for dispatch. A few days later I called back, still no removal. I have called 7+ times left complaints, left emails, no answer, couch is still in front of my house!! It's
  's now September 11th!
  It's beyond ridiculous !!! I am extremely frustrated, not to mention, this past Monday, not only did they not take the couch (again) they also left a bag of trash.

  Business Response

  Date: 09/12/2022

  We apologize for the inconvenience.  We have alerted the Route Supervisor and we will look into why this item was not picked up.

  Customer Answer

  Date: 09/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took over garbage collection 9/1/2019. No first bill for months!! Then it had a Late fee. Can't get through. Then bill came in the spring of 2020 with a late fee like I stated. Then COVID came. Next bill received was not until 8/9/"2021" . Tacked on late fees the entire time during COVID. Outrageous late fees and no bills let alone during COVID. Bills make no sense. Can't get so I gave up. now the bill I received is $553.39 PLUS LATE FEES TOTALING $629.42!!! I was able to contact them via email. The entire town is and has had trouble with this company by the way. I am on disability with a very low income. EVERY utility company and beyond work with individuals and go by income. They will not budge. They are willing to waive the late fees BUT WANT THE ENTIRE $553.59 IN ONE LUMP SUM "OR" IF YOU GO ON A PAYMENT PLAN THEY "WILL NOT" WAIVE THE LATE FEES AND WANT $364+ DOWN, $150+ A MONTH, PLUS NEW BILLS DUE, FOR 5 MONTHS AUTOMATIC WITHDRAWAL FROM A CHECKING ACCOUNT !!! I do not have an account, I use money orders. I'm not doing automatic withdrawal for anyone and won't open an account just for them. How is that working with you when they told the Council they would. I'm not disputing the bill but if they will waive the fees why can't you do a payment plan on the bill total??! They said call 211 for help. I have now gotten the DEP involved and they are investigating because now they suspended pickup and I am not the only one. There is garbage left everywhere. The DEP will handle this company. They are the absolute worse debacle I've every seen. Rude doesn't even begin to say what the employees are like including office AND actual garbage men themselves. They need to be put out of business permanently! (I have also attached screenshots from our towns Facebook page. I have 85 screenshots if you need them and emails I can forward if need be between myself, county Hauling and council. I have made a file folder as well. )

  Business Response

  Date: 09/12/2022

  We do have a payment plan available and we will be checking our records through customer service to see why you were not offered one.  We will contact you to set that up and if payments are made for the arrangement we will be able to reinstate service pick up.

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* *********