Complaints

This profile includes complaints for C Harper Autoplex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  C Harper Autoplex

  100 Harper Dr Belle Vernon, PA 15012-3540

  
• 

  C. Harper Buick GMC

  2401 Memorial Blvd Connellsville, PA 15425-1414

  
• 

  C. Harper Chevrolet

  4435 State Route 51 Belle Vernon, PA 15012

  
• 

  C Harper Autoplex

  8282 State Route 22 New Alexandria, PA 15670-3004

  
• 

  C. Harper Cadillac

  4435 State Route 51 Ste 2 Rostraver Township, PA 15012-3537

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** employees told me when my vehicle broke down that the tow was covered by warranty I paid ****** and was not refunded I could have gotten a free tow through insurance but *** said it was under warranty and that it would be refunded 3 different employees stated it would be refunded never buy a *** from this state again

  Business Response

  Date: 07/18/2025

  Hello, 

  First of all, I want to thank you for reaching out with your feedback on the situation. We truly appreciate your patience and the opportunity to address your concern.

  After reviewing your situation, we understand the inconvenience caused and will absolutely take care of the tow bill. We will process the reimbursement promptly, and you should see the credit shortly.

  If you have any additional questions or need further assistance, please don't hesitate to reach out. We're here to help.

  Customer Answer

  Date: 07/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 3, 2025, I purchased a 2016 ********** Golf R (VIN: *****************, Stock #G36680) from C. Harper Buick GMC in *************, ** for $9,600 (excluding tax, title, and license). The vehicle had ******* miles and was sold as-is. The sales process was handled by **** ******, and the dealership manager involved is ******* ****.Upon purchase, the dealership disclosed an EPC light, but their scanner showed no active codes. I drove the vehicle home to Illinois without issue, but on January 6, 2025, the engine catastrophically failed after minimal driving.I contacted the dealership, and ******* **** responded, stating they stand by the as-is documentation and would not offer assistance. However, given the extremely short timeframe between purchase and failure, it is reasonable to believe that the engine had undisclosed pre-existing issues that were not apparent at the time of sale.I have also reached out to the Pennsylvania Attorney General, where ***** ****** has responded and is gathering documentation. I have submitted the required paperwork and am awaiting further steps.A complete engine rebuild is necessary, with an estimated parts cost of $4,000, which I will perform myself. I have requested reimbursement for these parts but have been denied.I am seeking resolution through the BBB and requesting that the dealership cover the cost of engine repair parts due to the failure occurring so soon after purchase.I appreciate any assistance the BBB can provide in mediating this matter.***** ******

  Business Response

  Date: 02/07/2025

  Thank you for reaching out with your concerns. We completely understand the frustration during this time. 
  To ensure all procedures were followed correctly, a compliance officer reviewed the transaction. It is confirmed that all necessary As-Is documentation, including the Carfax report, was signed by both the customer and the dealership. The potential challenges of purchasing a high-mileage vehicle were discussed in detail, which is why the price was negotiated with these factors in mind.

  
  Regarding the engine concern, it is important to note that records for vehicles prior to their ownership by C Harper Buick GMC are not accessible. As part of the commitment to transparency, a Carfax report was provided to offer insight into the vehicles history. Additionally, a verification request was made to ********** by our stores general manager regarding the engine code Mr. ****** brought to our attention, post sale. The attached documents confirm that the correct engine code for the vehicle is CYFB, rather than the **** code.

  
  During the time the vehicle was owned by the dealership, no major issues were reported, and it was test-driven by multiple customers over the course of several months.
  We completely understand how frustrating it must be to experience an engine failure so soon after purchasing your 'as is' vehicle, and we truly empathize with the situation you're facing. However, as the vehicle was sold with an 'as is' condition and based on the agreement outlined in the paperwork and our discussions, we are unable to cover the repair costs.
  

  
  

  Customer Answer

  Date: 02/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-22-25 Went into a dealership and tried to buy a vehicle for the listed price on their website, ****** they came back and said it was not the correct price and the correct price was over 2000$ more at ****** then wouldnt give us a correct amount for our trade and wanted us to put ******************************************************************************************** the pictures

  Business Response

  Date: 01/27/2025

  Thank you for bringing this matter to our attention. We completely understand your frustration and would like to clarify the situation further.
  

  Regarding the pricing issue, there was an error on the vehicle's pricing, which understandably caused some confusion. However, in an effort to resolve this, the price was honored, and the sales manager offered a $1,500 discount on the vehicle, which was reviewed and agreed upon at the time. A financing application was then sent to the bank based on the agreed-upon price.
  Unfortunately, the bank declined to approve financing. The customer will receive correspondence in the mail explaining their decision.
  We want to assure you that our goal is always to provide the best possible service and transparent pricing.

  If you have any questions or would like to discuss alternative options, please feel free to reach out, and wed be happy to assist you further.
  

  
  

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,

  
  
  ******* ******

  Yhe Business did not bring the price down to the original listed price and the proofs in the pictures , they tried s******* over a customer who has bought 6 vehicles from them and I wont ever make this mistake again is it not pa law to sell at the price advertised? What it boils down to is they made a mistake and tried making us pay for it and instead of doing the right thing , they did the wrong thing and when they claim they brought it down to the listed price it was still 600$ more than what the website said so their statement is a lie, if they would have done the right thing from the get go she would have financed through her bank and got approved without and issue with the co signer she had.

  Business Response

  Date: 02/05/2025

  We truly apologize for any confusion or frustration this may have caused. I want to say again that we can confirm that there was an error in the pricing of the vehicle you inquired about.

  We sincerely regret any misunderstanding this may have caused.
  We appreciate your understanding and previous business, we will honor the price that was advertised at the time of your inquiry.

  The vehicle is currently still available, and we would be happy to move forward with the sale at that price.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used jeep had the jeep for 4 days engine light came on and they had the jeep for 3 weeks sat for 2 weeks without being touched and was told multiple misinformation and was treated like trash and they tried to rip me off by asking ******** for the loaner car that A deer hit but then after fighting and making a scene he then says Im right for a ****** deductible after my insurance confirmed it and **** the service advisor.

  Business Response

  Date: 01/16/2025

  In response to complaint ID ********

  
  Thank you for bringing this to our attention. We understand your concerns and sincerely apologize for any inconvenience this may have caused. Please rest assured that we are committed to resolving this matter quickly.

  
  Regarding the issue with your deductible, we want to assure you that you will absolutely receive your deductible back. We are currently reviewing the details of your case, and you will be reimbursed as soon as possible.
  If you have any further questions or if there is anything else we can do to assist you, please don't hesitate to reach out. We truly value your business and are here to support you.
  

  
  

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had recall work done on my vehicle where they had to pull done the headliner to replace wiring and they broke my passenger seat belt. So now the belt is no longer operatable, and they want 900 dollars to replace or to drive without a seat belt.

  Business Response

  Date: 11/08/2024

  Thank you for reaching out to us, and we truly appreciate your feedback. We understand your concerns regarding your recent service visit.
  After reviewing the details of your visit and the recall work performed, we would like to assure you that the recall repair we conducted was specifically for the sun visor and did not involve the seat belt in any way. 
  That being said, we value your satisfaction and would like to offer a resolution. As a gesture of goodwill, we are happy to cover the labor costs for the repair of your seat belt, provided you purchase the required part directly from us. This way, we can ensure the repair is done properly and that you are fully satisfied with our service.
  
  
  

  Customer Answer

  Date: 11/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  to assist us in bringing this matter to a close, we would like to know your view on the matter.]
  The seat belt was broken while the vehicle was in your possession, after picking up the vehicle after service and finding the seat belt not working, we immediately called to return to have it fixed.  Your did work on or around the belt because the plastic cover on the pier where the seat belt was removed and not put back properly.

   

  Regards,
  
  ****** ********

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this car in April 2024, Brand new with maybe 100 miles on it. At the time of purchase I was only allowed to drive the car around the lot, not out on the roads. So after everything was said and done, I get home, the car was not detailed, stickers were still on the car, and there was a bad CLUNKING sound coming from the passenger rear (struts or ??) sounded like it was broke or something. The paint is chipped away on rims as tho when putting tires on it they chipped the paint off. I did report this and they asked to bring the car back up and they would wash and detail the car, (big joke). they did nothing to it. I hit a ****** on the way home from work one day and had to get the car into body shop for repairs. That took almost 2-3 months because of it being a brand new car they had to wait for parts. Finally got the car back and called to make the appt for oil change and have them look at the CLUNKING sound and chips on the wheels. They said they found nothing and I had some items in the back of the car that was probably making that noise. NOOOO, it has been there since day one and I think I would know the difference. So my husband went to talk to the sales girl we got the car from and she then spoke with her manager and he called the wheel guy they use. He said we could bring it up in a couple weeks but we were responsible for this. We had never touched the wheels nor did we rotate the tires on a brand new car. Our sales girl was very rude and said to my husband, "what do you want me to do about it". Well a $40,000 car, you should do something since I reported it and it's brand new. She literally walked away from him and was saying stuff like "yeah ok".... I will never send another person there and further more I would like for someone to get back to me as I feel if there is something wrong with struts or braking system, I don't feel we should be responsible for replacing if it was like this from the start on day one.

  Business Response

  Date: 10/09/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration or inconvenience you have experienced regarding the diagnosis of your vehicle.

  I understand how concerning it can be when an issue persists after multiple evaluations. Please be assured that our team, including the technician and shop *******, has conducted thorough road tests and inspections to identify the root cause of the problem. We take such matters very seriously and aim to resolve your concerns in the most efficient and effective manner possible.

  That being said, we remain committed to resolving this issue for you. If you are still experiencing the same symptoms, we would like to schedule another visit at your earliest convenience.

  During this appointment, we will re-evaluate the situation and explore further diagnostic approaches, if necessary, to ensure the issue is properly addressed, along with taking a look at the wheels. We are happy to offer our ************* that picks up your vehicle and returns it to you.

  Customer Answer

  Date: 10/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  If there is another service station I could take it to, that would be great. Everyone where I took it this past visit was very rude and acted like I was stupid. I have done so much mechanical work, my uncle was a mechanic all his life as was my grandfather and for them to treat me like I was stupid was inexcusable.  So I would like to go elsewhere and not the same kia **************************
  
  ***** & ******* ****

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2014 cadillac cts May 16,2024 I drove the car about two weeks and engine check engine light came on I take the car back to dealer they had no loaner car for me so I rented a car from enterprise for $48.00 for one day the next day I had to come back and get a loaner car they had my car for 2 weeks and said it was ready for pick up I get there and now the car wouldn't shift into gears so I drive all the way over there for nothing then they trouble shoot and told me it must be a fuse and they had my car for another 2 weeks and told me the ac was draining inside the car instead of outside they said it must be a fuse because my passenger door sill plate was not illuminating and the button on the trunk don't work either so while the car was there I told them about paint that was coming of the driver door where they must of put polish over til I washed the car. Then I spoke with Alex J**** the service manager she said bring the car in August 22nd to fix the door and I take it there and go to lock up my car and now the sun roof shade comes off track and told me it's going to cost 2,000 dollars I talked with Alex again and she said she will call me the week of the 26th still haven't heard from her I emailed the ceo of all c harper stores no reply I called and spoke with Cody he said he'll have Corrie call me back haven't heard from him I stopped down the dealership to try and trade the car and seen my car just sitting in the lot not touched at all paint still chipped of the door roofshade not fixed and I have to much negative equity if I trade the car in my payment will be 700.00 that I can't afford I would like to get a refund of my loan they gave me 3500.00 for the car I traded in to get the clunker I got now
  Please help me

  Business Response

  Date: 09/11/2024

  We truly appreciate your continued business with us and understand how frustrating vehicle repairs can be.

  After reviewing your current warranty, we’ve found that the sunshade repair unfortunately falls outside of its coverage. That said, we want to acknowledge that in June, we were happy to provide approximately $3,000 in goodwill repairs for your air conditioning issue, even though it wasn’t covered by the warranty.

  Additionally, when you brought the vehicle in for the sunshade, we provided a loaner vehicle at no cost.
  While we would love to be able to extend further goodwill, this repair would need to be addressed at your own expense.

  We also explored options to secure financing for a newer vehicle, but we understand that didn’t align with your current needs.
  

  
  

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a troubling experience with C. Harper RAM in Charleroi, PA. I took my vehicle in due to an engine overheating issue, and the dealer informed me that I needed a complete engine rebuild costing $15,000. They claimed my vehicle was un-drivable and required immediate repairs. When I sought a second opinion from another mechanic, C. Harper charged me $400 to reassemble the engine, which they took apart while diagnosing the issue, which was completely incorrect. The second mechanic diagnosed and repaired the issue for under $1,000, and my vehicle is now running perfectly.
  Realizing that C. Harper's diagnosis was incorrect and that they attempted to have me purchase a new engine unnecessarily, I contacted RAM Trucks directly. A customer care representative assured me that they would open a case and investigate the dealer's actions. However, despite multiple interactions over several weeks, I have received no response from RAM Trucks—no calls, emails, nothing.
  Although my vehicle was ultimately repaired at a fraction of the cost, by another NON-RAM dealership mechanic, I am extremely disappointed with both C. Harper RAM and RAM Trucks. I will not purchase another RAM vehicle or anything from C. Harper dealerships again. Potential customers should be cautious about inflated charges at C. Harper RAM in Charleroi, PA, and aware that RAM Trucks may not stand by them in situations like mine.
  Desired Resolution: I seek acknowledgment and resolution from RAM Trucks regarding this matter, including an explanation of why C. Harper attempted to charge me $15,000 for a repair that was completed elsewhere for under $1,000. Additionally, I request a refund of the $400 charged by C. Harper for reassembling the engine, given the incorrect diagnosis.

  Business Response

  Date: 08/16/2024

  
  On July 24th, the customer came into our service department for a coolant leak and requested us to check the water pump and the AC pump.

  Upon inspection, the entire cooling system was packed full of contaminants, presumably to stop the leak.(See attached photo)

  According to the back of the repair order, the technician removed and cleaned the radiator, reinstalled,and filled it with coolant to pressure test system. He then found a freeze plug leaking which was also full of contaminants.

  There was evidence of overheating due to being run with no coolant and freeze plug condition. Based on that information, the technician recommended the engine replacement, as well as the radiator and heater core.

  Customer Answer

  Date: 08/23/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I find the explanation from the Dealership inaccurate. After C. Harper informed me that the engine required a complete rebuild or a new engine, I had the engine reassembled and flat bedded to another mechanic. After inspection, the mechanic stated that the engine did not require a rebuild and the pistons were not warped. He also found that there was no evidence of any "Stop Leak" in the engine. The mechanic pulled the front of the engine, replaced the freeze plug and my vehicle is running perfectly. I would assume that C. Harper would have the expertise to identify the root cause of my issue and resolve it in a similar manner to the second mechanic.  However, based on C. Harper's assessment I would require a completely new engine at a cost of $15,000 dollars. I am perplexed how a RAM dealership would miss something so obvious.  Was it a miss or something more?  Regardless, I will NEVER purchase a vehicle from a dealership that does not have the ability to accurately diagnose the cause and remediation of a vehicle that they sale. My trust in C. Harper and RAM in general has been irrevocably damaged. I am only requesting a refund for the incorrect diagnose by C. Harper. I cannot understand why I should have to pay over $400 dollars for something that clearly did not need to be done.

   
  
  Regards,
  
  
  ******* *****

  Business Response

  Date: 09/04/2024

  We understand the frustration and apologize for any inconvenience this situation may have caused. We want to ensure that you feel supported and valued as our customer. Therefore, we will process a refund of $408.51 for the diagnosis fees. Thank you for reaching out to us and sharing your concerns. We genuinely value your feedback, as it helps us improve our services

  Customer Answer

  Date: 09/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******* *****

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/29/24 I bought a new 2024 GMC Canyon Elevation from C Harper Buick GMC Connellsville PA. When brought truck home, I noticed a cut in passenger leather seat. Immediately emailed dealership with photo. Took a trip to West Virginia for my sons baseball tournament on 6/2/24. I noticed the steering wheel making a faint knocking sound when turning at slow speeds, thought it was just normal for truck. I also noticed the blind spot indicators intermittently working when on highway. At night, I noticed the headlights flickering. I notified dealership of problems on 5/30/24(seat) and 6/3/14 headlight flicker and blind spot indicators not working properly. Dealership took vehicle in 6/12/24. It was returned 6/14/24 saying the headlight problem fixed from bulb replacement and no issues with blind spot indicator. The seat was repaired by what looked like a plastic black coating and could still see the white fabric beneath the fix. I was not satisfied with fix and they said they would work with GMC to have seat replaced. I drove truck home and headlights still flickered and blind spots intermittently working. I notified dealership and truck was taken back to dealership 6/20/24. It was returned 6/21/24 stating headlights were fixed and blind spot problem fixed. No paperwork was given to me due to dealership computer problems. On 6/22/24 I notified the dealership via emails again showing the headlights still flicker and blind spots not working along with a steering wheel noise. Truck was taken back 6/26/26-7/25/24. Picked up truck 7/25 with paperwork showing on 1 repair order on 2 headlight assembly replacements and seat cover replacement and no problem with steering wheel and blind spot indicators. Not 1 issue fixed after driving off lot and noticed blind spots not capturing, steering wheel noise, headlights still flickered at night, and seat was just covered with black ink and not replaced according to what was said and printed on repair invoice. That is fraud.

  Business Response

  Date: 08/13/2024

  We apologize for the unsatisfactory service you have received at our store. 

  Unfortunately, replacing the headlight assemblies were only a temporary fix allowed through GM's technical assistance – there is not currently a fix available for the flickering headlight issue provided by GM. 
  
  During your visit, the technician was not able to replicate the issue with the blind spot indicator, but we were able to provide some information about the lane assist system after your visit.
  See the document attached – as this describes how the lane assist functions and that there many factors that may suppress the lane assist functionality, and also criteria that must be met before lane assist will provide alerts such as:
  The vehicle's speed (38 - 111 mph)
  Road marking visibility
  
  Regarding the seat cover, the upper and lower seat covers do have separate part numbers – see attached document.  It seems that unfortunately the bottom portion of the seat cover was replaced instead of the top portion, where you described the damage is.
  
  We would like to follow up and address any remaining concerns with you - please reach out to our service manager at 724-626-0500 x653

  Customer Answer

  Date: 08/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  According to the Pennsylvania Attorney Generals office Automobile Lemon law, the 2024 GMC Canyon Elevation qualifies as a lemon under this law. The headlight problem, blind spot indicators not working along with steering wheel defect, makes the truck unsafe and decreases value of vehicle since unknown fix on headlights, blind spot indicators, and  steering wheel. I would like to know rebuttal from Connellsville Buick GMC on how all three of those issues are NOT a safety issue on truck. Unfortunately, when I picked up truck from service on 7/25/24 I was told the headlight assembly fixed the problem from the service tech Damien. I was never told it was a temporary fix. The headlights continue to flicker day and night. I travel the highway daily and early mornings to late evenings for work. The headlight flicker causes vehicles in front of me to slow down and even break at times because they think I’m signaling them. It is a major safety concern not only while driving on highways, but even in the daylight, the headlights flicker. This could potentially signal a pedestrian crossing the road. In regards to the Blindspot indicators intermittently working. Videos past and present have been emailed to Connelsville Buick GMC showing blindspot indicators not capturing at speeds over 38 mph. The most current recording was on 8/14/24 which showed highway speeds over 38mph and indicators not capturing. This is the second major safety concern I have with the truck. There is a defect in the blind spot indicator system of the truck which Connelsville Buick GMC is ignoring. The seat cover rip location was noted in photos in person and at dealership and I’m not sure how the wrong part was replaced. It still doesn’t take away the fact of the original tear was covered up with more black while the wrong part was replaced. The steering wheel is still making noise when turning at slow speeds, and is defective. On 7/25/24 I went with Damian to a new 2024 blue GMC canyon on their lot to see if the truck made the same noise as mine when turning and that truck did not replicate noise.  Damian noted and was aware. Since 7/25/24 after picking my truck up at dealership from service, I have sent the general manager, salesman and Damian repeated videos of all of these issues, and not one person has contacted me since 7/25/24. 
  
  
  
  Regards,
  
  
  
  **** **********

  Business Response

  Date: 08/23/2024

  We have ** ************ Canyon at our Chevy Buick Cadillac location, and we are coordinating with GM to find a resolution. The customer is in a loaner vehicle during this time.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **7/17:** I was traveling long distance, and my tire almost came off my car on the highway. I was towed to C. Harper Honda for repairs. I arrived after 5 pm and immediately asked to buy a car. I was told it would be hard with a Texas license and was asked if I would be willing to drive to Texas for registration. I declined, considering I'd think more.
  
  **7/18:** I was told the car could be fixed. I called the sales department and said I wanted to buy a car, explaining I had come in the night before. Paul understood I was from Texas and said he’d call back.
  
  About an hour later, the head of finance, Noah, called back and reiterated that I would have to drive to Texas, to which I said it was not a problem as I did not feel safe and I wanted a new car. He then talked about how complicated it was and asked if I could prove I lived in PA. Having just moved and traveling, I had no info. He said he could not sell to me. I reiterated my concern for safety, and he told me my car was safe, saying he trusted the mechanics and had just taken his car in for service the same day.
  
  **7/19:** I left, and upon arriving in Ohio, my brakes started crunching and were not working properly. I pulled off the highway, trying to stop. The car stopped abruptly and would no longer move. I had to call a tow truck. The new dealership reported an axle broke. I had to trade in my car at a significantly reduced price due to the position I was in to drive the 20 hours to Colorado safely.
  
  **7/22:** I spoke to Cody, who apologized and said they wanted to sell me a car and that there was a miscommunication about needing to have PA residency. He repeated that all he could do was apologize. I pressed him again to explain why I was not sold a car with the option to drive to Texas for my plates, and he said it was a miscommunication. Their story and reason changed 3 times regarding why they could not sell to me.

  Customer Answer

  Date: 07/23/2024

  
  ******* ******** ************************
  10:14 AM (10 minutes ago)
  to me
  
  Good morning: 
  
  I have one more piece of information to add. In reviewing the other complaints I see that a purchase was made from out of state 3 months ago. I’d like to understand why they sold a car to this person and how their policy changed when it came to me. 

  See Attachment

  Business Response

  Date: 07/26/2024

  *** ******** was traveling across the US and stated that she had drove several hours with loud noise coming from the one of the wheels. She finally decided to stop and get the vehicle towed to our dealership. Upon inspection, our technician found 3 missing lugnuts and 3 broken wheel studs from the driver side rear wheel. We replaced all lugnuts and wheel studs and our technician road tested the vehicle. He found all sounds to be gone and the vehicle did not exhibit any other signs of problems. Upon hearing what happened after she left, we believe the stress from her driving the damaged vehicle for hours prior put extreme stress on the axle. She even stated this axle didn’t fail until after driving into Ohio (minimum 1 hour drive). As for the brakes, we did NOT touch any aspect of her brakes and she even made a comment that she had her pads and rotors on all four corners of the vehicle replaced at a PepBoys which is notated on the repair order we have on file. 
  
  As for the attempted sale of a vehicle to her, the state of Pennsylvania has strict rules and regulations that some states do not need to follow which may explain why a different state sold her a car so easily.  Her only identification was from the state of Texas. That requires us to register it at that address which she stated she no longer had access to. For our dealership to properly register the car in a timely manner, there is a mandatory VIN/vehicle inspection needed meaning that car needs to physically be in Texas. The customer told us she had no intention of going back to Texas and was moving to Colorado. Without us being able to properly register the vehicle, we felt we could not proceed with the transaction. The bill of sale from her new vehicle that she sent even shows the new Colorado address.

  Customer Answer

  Date: 07/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  No sound person would choose to drive an unsafe vehicle over hundreds of miles. I offered to fulfill my obligation in Texas. I was willing to purchase and preferred a new vehicle,  their staff were too lazy to file the paperwork. 
  

  The response did not address that they sold a car to a man from out of state 3 months prior to my arrival. I told Noah, the head of finance I worked in Texas and was willing to drive there to get my plates as I did not feel safe. 
  

  Attached are texts I sent to friends communicating the dealership would not sell me a car. 

  
  
  
  Regards,
  
  
  
  ******* ********