Complaints
This profile includes complaints for C Harper Autoplex's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 31 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/15/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/13/24 I reached out after receiving a text from “Cody” on a car that I had traded in. I received an email stating that c Harper will give 1000 if they cannot match the offer on July the 13th, which I didn’t know about prior until the email was sent. In April I was looking for a certain car/ color combination for my son. I reached out to c Harper and they didn’t seem the least bit interested in wanting to make a deal happen. I gave them over 48 hrs to see if something could be done but their salesperson was too lazy to locate the car/color and the price I was given by another dealer was too good they couldn’t touch it. Upon reception of the email and several unwanted texts about my old civic, I decided to reach out to see if anything could be done. Cody, who I believe was Brian G****r at the time upon first speaking is who he told me he was, told me a lot of their information was lost to the cyber attack but he found some information from my other number in the system about the discussion of the car. I have the formal proposal from the dealer and would have provided it if had been asked for it, but again c Harper was too disinterested in wanting to sell a car for whatever reason. I told whoever I spoke to originally what they were giving me for the car and nobody wanted to entertain the offer cause I wasn’t a serious buyer to them. Cody was nasty and rude and didn’t even discuss my issue with a manager as promised, he just posed as a manager by the name of Brian G****r. Was disappointed at first I didn’t purchase the car from them originally but now happy I didn’t due to people like Cody. Seems the dealership is full of scammers like him. Reviews are extremely telling. Will never look at cars at this dealership and will tell others to do the same since they can’t even honor their “c Harper promise”Business Response
Date: 07/15/2024
Our communication began on April 23 with her mother reaching out to start the process. After receiving her request, we sent out a detailed quote within 12 hours. The general manager personally reached out the next morning to see if there was anything else we could do for them. They responded by saying they had a much better deal so I asked if we could get a copy of the quote to try to match or beat it. It was never sent over even after Cody asked again for it. She texted in stating that the other had a better trade offer and they needed a car ASAP and they were literally on the way to the other dealership. We thanked them and told them to let us know if anything changes. I will include a screenshot of that exchange.
Fast forward to today and the customer calls in to Cody demanding $1000 because of our offer to beat any deal. The offer explicitly states that we must receive a quote in writing to at least have the chance to match someone. She began getting belligerent with him and threatened to sue us while also calling calling him a vulger slur. Cody then explained that he would be getting off the phone call since legal action was mentioned.Customer Answer
Date: 07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******* *******written quote was sent over, Cody even admitted that they lost it. Probably because he was too busy pretending to be someone he isn’t. No where does there policy state anything about it being written even though I provided it. Dealership wants to promote false advertising as I stated prior. They’ve continually harassed me about a car I no longer have. Dealership doesn’t want to stand behind their “policies” as I’ve stated prior. At this point, it’s more about the harassment and false advertising that needs to be addressed. Dealership intentionally dragged their feet cause they didn’t want to pay out, or they’re too incompetent. Seems that Cody and company are just mad they can’t sell any cars. At this point I would like to stop being harassed by these liars.
Initial Complaint
Date:07/10/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
found a truck I liked on their website
called them and was working with mjke o**** -salesman
we agreed on a price
I arranged financing and he sent me a bill of sale to give to my credit union
We agreed to meet at 1 pm on 7/10/24 to seal the deal and bring the truck home
went to credit union and got a check for amount on bill of sale
was on the way to the dealership when I got an email that the truck had been sold
called the sales manager and he said did you put any money down on the truck.
I was not told about any money down
we had a deal and in good faith I was driving to pay for the truck
salesman called later and apologized for not telling me about putting money down
If I would have known there needed to be a down payment I would have made one
his apology doesn't solve anything as I am still without the truck that was promised to meBusiness Response
Date: 07/12/2024
July 12th, 2024
Attention BBB:
In response to ********* ** *********
Upon reviewing the situation, it appears that the vehicle in question was sold to another customer because no deposit was placed / no paperwork was signed to hold it. We require one of these to ensure fairness and clarity for all our customers, as it prevents any misunderstandings about the availability of vehicles.Initial Complaint
Date:06/24/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted them June 18th on June 21st they were to come take it to the dealership because my vehicle was making a loud ticking and vibrating very badly. They just pit in an alternator about a month ago, so I thought it had something to do with that. As of the end of Friday the 21st I was told it had a cracked manifold and they wouldn't submit the claim til Monday which was already inconveniencing me from getting a paid rent a car which when I paid for the extended warranty was one of the perks. Well on Monday June 24th I had no calls saying absolutely anything so I called for an update. Now they said it wasn't the alternator...it wasn't a cracked manifold like they swore it was, they they didn't know what it is after having it two full days and leaving a cancer patient thay can barely walk car less. I said I wasn't a straight answer if it is what they said it was on Friday a cracked manifold and they said no they have no clue, and therefore either I can just let them keep not diagonising the problem and go car less or what I told them and bring my vehicle back because it's seems to me like they are not caring or taking care if the the problem that's going on. If course my warranty expires on August 6 of this year so like I had already thought they are just pulling my arm hoping it runs out of warranty because they have been doing this since square one because even though it was new with only 11 miles it's always had an electrical problem, and the last time I wanted that addressed they told me I had to buy a battery and the warranty covered the alternator because for some reason the alternator was over charging the battery and I had to address that first, so I did a month ago...and it still has electrical problems not only what it is currently doing. They need to correct all the problems with the care instead of just pulling this I don't know...or fix this first stuff before we address the same exact issue in hopes the warranty expires first.Business Response
Date: 06/28/2024
June 28th, 2024
Attention: BBB
In response to complaint ID *********
The initial complaint was scheduled on 6/17/2024 " CUSTOMER STATES THAT THERE IS A TICKING NOISE WHERE THE ALTERNATOR IS AND IS COMPLETELY VIBRATING"
On Friday 6/21 the technician and the service manager went to *** ************ house to check for a loose alternator and bring the vehicle back to the shop. We were able to confirm it was tight and not the source of the ticking noise. The customer was then informed that we felt the noise could possibly be the result of a cracked exhaust manifold.
The vehicle was brought back to the dealership, and the technician began diagnosing the concern. The customer agreed to leave the car over the weekend. On Monday 6/24, the customer called and demanded her car back, at that point we had ruled the exhaust manifold out as the source of the ticking noise but had not found the source. We delivered the car back to the customer and she was given a copy of the work order stating no work performed and was not charged anything.Initial Complaint
Date:06/20/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a car from this establishment, they provided a Carfax report and service report. I have owned this car for less than a month. We had to bring it back day 3 of owning it due to it breaking down. Now it almost blew up due to no oil in it. My whole family was in this car when it broke down. It was bone dry, they promised it was all done in April per reports. How terrible can you be to sell me all lies. I am now replacing rotors and breaks owning it for less than a month. I am highly upset they can out right lie, and nothing happens. I could have bought any car but now I am stuck with a horrible, unreliable car for my family. How dare you take my chance of purchasing my family a dependable car that I can trust. You don’t even need the money desperately. I am now in a car that breaks down and it is my new car. I was in a horrible wreck my car was totaled. I absolutely hate I trusted this terrible dealership.Business Response
Date: 06/25/2024
June 25th, 2024
Attention: BBB
This response is in reference to complaint ID: *********
Looking back on our records, we originally reconditioned the vehicle (VIN:*****************) on April 25th 2024 and spent a total of $1,741.51 (********). This reconditioning included state inspection, emissions testing, oil/filter change, front rear wiper blades, driver side marker lens, right rear axle seal, 4 new tires and cabin air filter. The brakes were not recommended by our shop as they passed PA state inspection at time of delivery.The customer did bring back the vehicle in May of 2024 for a traction control/ABS issue and we approved $421.93 worth of goodwill work to replace the right wheel bearing (*********. At that time, there were no other reported issues or concerns.
Both repair orders are attached.
Initial Complaint
Date:05/24/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a vehicle- provided with a bumper to bumper warranty- they won’t repair the vehicle- won’t stand by their warrantyBusiness Response
Date: 05/29/2024
May 29th,
2023
Attention: BBB
This response is in
reference to consumer complaint ID: *********
This vehicle was
purchased by *** ******* ****** and a 3-month power-train warranty was purchased
at that time. Our service department determined
that it was a bad cable wire to the battery that is the cause of the issue. This is something that is not covered by the warranty,
but we are going to replace it.
Jason M*****
General ManagerInitial Complaint
Date:04/23/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 3, I purchased an automobile from this company (a 2018 Porsche Boxster) for the price of $50,999. I drove 11 hours from Boston to purchase the vehicle. The online listing indicated the vehicle had two keys, as did the summary of sale, and the key itself when I purchased the car (indicated I had key 2 of 2). I asked if I could have the other key, and was informed they would mail it to me because previous customer "was still bringing it in." Despite weekly emails to have this key mailed, I have not received it and I did pay for it in the purchase price listed here. I would appreciate if they could either retrieve the key or issue a $685 refund so I can purchase the second key and have it programmed at an authorized Porsche dealer. Thank you kindly.Business Response
Date: 05/03/2024
May 3rd, 2024
Attention: BBB
This response is in
reference to consumer ********* *** *********
*** **** came in and
purchased a 2018 Porsche Boxster in April 2024.
He was notified at that time that we only had one set of keys to this
vehicle because the individual that traded the vehicle into the dealership
could only find one set. We have made
numerous calls to the previous customer, but they cannot locate the other key.
Sales Manager
Ford-KiaInitial Complaint
Date:12/28/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a used vehicle on
December 18, 2023. I traveled approx 16 miles when I had transmission problems. Fault codes showed serious problems requiring it to be rebuilt. Estimates were between 3-4 thousand dollars. During negotiations for the purchase no codes were showing. They had been erased. They failed to mention the known problems during the sale. It was sold with no warranty and as is condition, however the real condition was omitted. They offered an exchange for another vehicle or $1000 toward repairs.Business Response
Date: 12/29/2023
December 29th,
2023
Attention: BBB
This response is in
reference to consumer complaint ID: *********
*** ****** came in to
purchase a 2011 Dodge Journey that was disclosed that it was an as-is vehicle.
During the sales process, *** ******, was given forms to sign that indicated
the vehicle did not pass inspection. On the forms, it indicates that the
vehicle fails state inspection due to a potential transmission issue due to an
oil leak. Below on the next line it specifies "is the transmission
damaged, defective, or so deteriorated as to require replacement" and it
is checked yes. On both of the official documents stating this, *** ******
initialed and signed the document showing that he was aware that there were
known issues with the vehicle and signed off on it.
*** ****** was also
given a copy of the repair order where it states that there was an issue found
with an oil leak and then causing a transmission issue. The third form he
was given was an AS-IS form that clearly states that there is no warranty expressed
and that the dealer is not required to make any repairs after the vehicle is
sold and that he will have to pay for any repairs this vehicle will need. He
signed these forms as well.
I attached all of the
mentioned forms with *** ******'s signature on each of them.
As we worked through the
troubles, we offered *** ****** a goodwill adjustment for the transmission to
be replaced. If there is any additional information requested, I
am happy to help.
Ryan D****
General Sales Manager
C. Harper Chrysler Dodge
Jeep Ram Of the Mon Valley
******************
************Customer Answer
Date: 12/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
****** ******Initial Complaint
Date:11/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a 2023 kia telluride sxp. I was supposed to have 2 key cards with the purchase of the vehicle. As they come with the trim. A year later c harper has dodged me and kia complaint line. I was told repeatedly over a years time up till today someone from c harper kia would reach out to me and send me the key cards. Not once has anyone from c harper kia reached out to me nor sent me the 2 key cards for my vehicle. I've tried to reach them thru texts, voicemail, fb messenger, kia complaint, sales, and email. I got nothing from them. I was in the market for another vehicle. It won't be with c harper. I suggest others avoid them.Business Response
Date: 11/30/2023
November 30th,
2023
Attention: BBB
This response is in
reference to consumer complaint ID: *********
*** ****** did purchase a 2023 Kia Telluride.
It was an early production model that came in without key cards. The key cards were supposed to be mailed by
Kia to the purchasing customer when they became available. So far, he has not received them. The
regional and national managers for Kia are working to resolve this. As are we.
Sincerely
Patrick B****
Sales Manager
C. Harper KiaCustomer Answer
Date: 11/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Almost 13months is a very long time for this to still be ongoing.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
****** ******Initial Complaint
Date:11/10/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a toyota tacoma from this business.
I had several issues with truck, contacted sales contact and got no response. I purchased the extended warrenty so I opted to go elsewhere for repairs that they didn't contact to fix.
finally got in contact with manager "mitch" and explained the situation to him and alls he can do is say I should have brought truck back to them!!! I tried and got 0 response. so in the end I'm stuck with a 6000.00 bill and no help from the company. bad customer service and sales. do not recommend. upon picking truck up after they inspected it and sold it to me......., sway bar bolt was completely missing, ball joint repair, traction light stuck on. front axel replaced, strut x 2, oil change, 4 tires, alignment, door switches x 2 completely unacceptable to inspect or sell.
please advise.
thank you
amberBusiness Response
Date: 11/20/2023
November 20th,
2023
Attention: BBB
This response is in
reference to consumer complaint ID: ********
Our General Manager for
our Buick-GMC talked with the customer and agreed to reimburse her for the work
on the front end totaling $2,341.35.
General Manager
C. Harper Buick-GMCCustomer Answer
Date: 11/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
Date:08/31/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 2017 chevy silverado had engine troubles a couple months ago, March i believe, come to find out that there was a recall for that year, make and model and I was never informed. I reached out to C Harper regarding this and they were shocked I knew this information and stated they would have to see if it is covered under warranty (which it was). After them having the vehicle a couple of days, I go pick it up and everything was fine until 2 weeks ago, the engine started acting up again. I called a local garage to get it checked out, they called me and told me right when they started my truck up they knew the issue and explained it to me. I let them know I just had that issue "fixed" in March and he said they either did it wrong or poorly. I called C Harper and let them know this info, got my truck towed there AGAIN to get fixed. Once i knew it was there, i called to see about a rental, they informed me they had none currently but would let me know if one comes available. After a couple days, i call again and ask if there is any word on my truck, they hadn't got to it yet and still no rental. I wait another day and they don't answer my calls, i leave messages, they dont call me back. it now been a week and i finally talk to someone and they say the truck is all torn apart and they think it's something technical and the part they THINK i need is on back order, a 2-3 week waiting period. Mind you, i am WITHOUT a vehicle because they have no rentals. IT IS A CAR LOT WITH HUNDREDS OF VEHICLES, I NEED ONE OF THEM FOR WORKING. it is their fault my truck is there in the first place, they should be ACCOMMODATING ME. I told them i want to speak with a supervisor ASAP because they aren't helping me AT ALL. they say, "we will have a supervisor call you asap" it's been hours, still no call. i know i've been put on the back burner because this is under warranty and making them no money. 100% DO NOT RECOMMEND!Business Response
Date: 09/06/2023
September 6th,
2023
Attention: BBB
This response is in
reference to consumer complaint ID: ********
*** ****** vehicle was
towed to C. Harper Chevy on 25 August 2023 for a check engine light
concern. *** **** was not scheduled but we did our best to get him in for
diagnostic as soon as possible. We found that #4 lifter has failed which
is indeed one of the lifters that was replaced back in March. Therefore,
the repairs will fall under GM part warranty and there will be no cost to the
customer. The repairs completed in March were not completed incorrectly
or poorly - it's simply a manufacturer part defect.
Regarding *** ******
claims of an open recall regarding the lifters, I have attached a copy of the
current vehicle history report for his vehicle/vin number. There are no
open recalls on this vehicle. The vehicle has only had one open recall
since it was new, and that recall has been closed. C. Harper has no
knowledge of an open recall for this concern.
On 5 September 2023,
we spoke with *** **** and gave him a status update.
Service Manager
C. Harper Chevy
C Harper Autoplex is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.