Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5, I made a $920 deposit to betPARX the deposit was only supposed to be for $20 when I looked for some reason I dont even know how it happened. The deposit went in for $920. I used my debit card ending in 9847 came out of my credit union When I realized what happened within seconds, I withdrew the $900 while I waited the next day and I had an email from **** PARX they needed all this information they needed my license they needed me to hold my license. Send a picture send a credit card send a different credit card Iused have my son hold his license because the credit card was under his name and he let me use it for $20 Then he want they wanted a credit card with his picture I sent all of that information and theyre still telling me to send them stuff that they get My Son ??s picture when I just sent them proof of My Son ?? holding his picture saying the image was sent to them what can I do to my $900 back they stole it from me

  Business Response

  Date: 06/20/2025

  The patron's requested withdraws have been processed.  We now consider this matter closed.

  Customer Answer

  Date: 06/30/2025

  Payment was received by betparx  Thank you 

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes today June 1st I drive an hour to come to Park Casino I love it and two weeks ago I left early because at the Thunder and I had a ticket with me for $25.13 I brought it with me today and I think I drop it in the bathroom or all over the casino floor I contact the supervisor and he was very rude and he told me that the ticket it cannot be tracked but also he said that he see the day that printed out the ticket but also he said that it was used but they cannot see who did it so I don't understand what the casino can I give him the $25 back he knows that I'm not lying about it and I don't think that's fair I think that the ticket it should be able to retract all the time I also said to them I probably lost it like a half an hour ago can you track it they told me no I think it's they're making no sense to me because Casino they should have a security to see what's going on in there and and my ticket was only for $25 and he knows I'm not lying but basically he told me I'm sorry I cannot do nothing for you and if you don't mind I have stuff more important to do that's exactly what the supervisor told me today June 1st I come to this casino all the time and once every 2 months I spent a lot I feel like that if I was like a high roller that would probably need better and give me the $25 I don't care the weather will give it to me I asked for slow play told me no asking for cash he told me no anyway you know this is my complaint today I don't think it was fair and I said thank you so I kind of got very obsessed so I guess tonight I'm going to spend my money to another casino I mean I had to walk down I don't think it was fair thank you

  Business Response

  Date: 06/05/2025

  We will reach out to the customer and resolve the issue.  Afterward, we will consider this matter closed.

• Initial Complaint

  Date:04/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 4/12 I won 255$ they were to send it electronically to my card ending in 5929.around same time of withdrawal on 4/13 had 2 fraudulent charges on card and had to close card immediately. **** has no record of withdrawal from **** and **** saying that it was sent please help resolve this issue. Thank you

  Business Response

  Date: 04/14/2025

  These funds were successfully sent to the player's account on April 13, 2025 and should show in his bank account shortly.  We would encourage the player to follow up with his bank to understand the timing of the transfer.  If this is still problematic, the player may contact our office so that we can provide the Trace information for the transfer.  Thank you.

  Customer Answer

  Date: 04/24/2025

  I was eventually paid.thank you

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the 10 free spins a few times within the last week which I was charged 10 coins that I earned, when I look today I saw that the 10 free spins only cost 5 coins. That isn't fair to a valued customer that spends a lot of money here. I think it would be fair if I was granted atleast 5 coins since the price for the free spins was dropped by that much. I'm on the second level of membership so that's proof that I spend a good amount of money. I feel it's very unfair, may I please have free play or a couple coins please? The coins are accumulated as you play in the Online Xclub

  So on BetParx Pennsylvania online casino they have this Club that you earn coins for wagering a certain amount of money, which you can purchase Free spins, bonus dollars, etc and I paid 10 coins twice in the last week for 10 free spins each time, only to see today that they lowered the price for 10 free spins to 5 coins, so I think that is not fair and believe I should be given some coins and/or bonus dollars. I would have been able to purchase 40 free spins, it takes a good amount of money to earn the coins in the first place. When I do live chat or email to talk to someone other than the agents, they tell me there's nobody to speak to, and tell me to deal with it. I deposited close to $4,000 in the last 90 days or so and it's not fair that they treat a customer that spends so much money there. I believe it's only right they grant me a few coins or bonus dollars, I'm not even asking for the full amount.

  Business Response

  Date: 11/22/2024

  This customer redeemed his coins for a rate that he understood and that he agreed to.  After that, the business decided to reduce the "price" of the Bonus.  The customer will be able to take advantage of this new, lower rate, in the future.  But no refund or additional bonus is forthcoming as the customer purchased the Bonus prior to the sale.

• Initial Complaint

  Date:09/21/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Casino took two deposits for 500 dollars from my credit card. Then when I requested to withdraw my winnings they refused and requested I send them 3 items. My drivers license, my credit card and my bank statement. This is ridiculous they didn't have a problem taking my money but they won't release my winnings.

  Business Response

  Date: 09/23/2024

  This customer has submitted the appropriate documentation and the account has been verified.  The requested funds have been deposited in the customer's account.  This matter is now closed.

  Customer Answer

  Date: 09/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *********
  
  

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1, 2024, I won $7,000 while playing on the mobile site. I requested a withdrawal, expecting the usual prompt processing. However, I received an email requesting proof of ID and bank card, which I promptly provided. Despite this, I have yet to receive my payout.I have contacted customer service for assistance, but they directed me to email *************, who have not responded. I have checked both my inbox and spam folder without any updates.This situation is very frustrating, and I feel I should have been paid by now. I request immediate attention to resolve this issue and expedite my withdrawal.Thank you for your prompt assistance.

  Business Response

  Date: 08/06/2024

  This issue has been resolved and the Patron has received the withdraw.

  Customer Answer

  Date: 08/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date July 1st deposited total of 1310 into account throughout the day and won 500 but thats not issue . They then put my account on hold asking me for additional info after I already provided this all almost a week before in which they cleared account took off hold and I deposited and withdrew until June 30 when they again did the same hold for same info and then asking more info , I sent them all info all additional a copy of fathers license and picture of him with license because we both are joint holders on account and I uploaded a picture of card to show and also the chat with betPARX and also emails . Chat stated they received all documents and sent email for approval to send ****** to me I withdrew and still havent received they since accused me of altering a document which did not happen and blocked my account and didnt pay withdraw ! This is not fair nor is it legal or even right they can either send my withdraw like said if ****** or refund me the funds I deposited if 1310 that day and I will never again bother them nor ever think of be a patron of theirs .i am a very firm believer in what is it is right and they are wrong in every way in this matter and I will continue to file as many complaints that are needed to resolve this matter because the wronged me and Im not ok with that

  Business Response

  Date: 07/09/2024

  The patron's account was reopened today.  The matter is now closed.

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 19th BetParx online declined my withdrawal request in the amount of $2400 and closed my account without my knowledge. I was asked to send in a picture of the debit card ending in 5901 along with my ID. I found this very strange as I have deposited a substantial amount of money over the past month. Parx should verify the card before a deposit is allowed to be made, not when a customer request a withdrawal.This account is a joint account that i share with my daughter. I sent in a picture of the debit card, my PA DL, the account statement(showing me as a joint owner) , proof of my daughters address, identity and a picture of the account transactions showing many deposits to Parx. Instead of verifying the data, they closed my account without telling me holding my funds and withdrawal request for $2400. This is causing me harm and stress. I need the funds that they are holding. **** claims that this is a security measure, yet they did not verify the card prior to declining my withdrawal. I made deposits the week of June 14th over $1500, the payment team did not request documentation etc.I want my funds that are being held to be released and I want my withdrawal processed immediately. I will report this foul play to the gaming commission.

  Business Response

  Date: 06/26/2024

  Based on the documentation provided by this patron, there was a concern about this account.  This concern has been resolved and we will be reinstating the patron's account to good standing.

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited money with BetParx app and the app said my card was declined/could not be approved, but the money was still deducted from my card! When I reached out to live chat customer service, they said the address on file and the billing address on my card did not match up and needed to be verified, which I completely understand. When I reached out to live chat they said it would take 3-5 business days, even though they never should have charged my card in the first place.

  Business Response

  Date: 05/06/2024

  We believe that the "deduction" which happened with this patron's account was a pre-authorization from his bank.  Once the deposit was declined, it is up to the bank to remove the pre-authorization and there is nothing that we can do to remove the temporary charge on the patron's account.  We can confirm however, that the transaction was unsuccessful and will drop off, pursuant to the patron's bank's policies and procedures.  We apologize for the inconvenience.  

  Customer Answer

  Date: 05/07/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21657966
  
  I am rejecting this response because:
  
  I still dont see the funds in my PayPal account.  I paid for something I was never provided the goods/services for.  This is ridiculous 
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****, the waitress from *********, was reported for harassing a patron of the restaurant and then several months later continued to harass the same customer. This issue was reported to the Director of guest services of the Casino *********************. He said he would relay the message to the general manager of the restaurant, but the, general manager has not reached out even though initially after the first report, he had reassured that something like this would never ever happen again with one of his employees

  Customer Answer

  Date: 04/02/2024

  I reported *****, the waitress from ********* for treating me and my guests disgracefully several months ago to the general manager, ****. **** ensured me that  nothing like this would ever happen again from any of his employees. A couple days ago, I was approached by ***** who put her arms around me and said to me, do remember me? You do remember me dont you? 
  
  I called to report this aberrant behavior of their Parxgrill employee ***** to the Director of guest services at Parx Casino, *********************. ***** said he would relay the message back to general manager **** and have him call me back. So far there has been no word from both **** and ***** about this situation.

  Business Response

  Date: 04/18/2024

  We have contacted this customer and now consider this matter closed.