We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Casino

Parx Casino Bensalem

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Casino.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has an advertisement for a $750 match deposit bringing my balance to $1500. I have wagered $2300+ and brought my balance to $1000. I have tried to withdraw but I couldnt. I contacted support and they have told me i have to wager $37500 to be able to withdraw. They have set up the user for complete failure and should not be allowed to continue. This company is fraud and misleading for a purpose to trap your money and impossible to withdraw! I would like my $750 back and I do not care for the $1000. I have requested my money back and was denied

    Business Response

    Date: 11/25/2022

    We will not address the details of this customer's complaint in this forum, but we can provide this response:  (1) Parx fully complied with the Terms & Conditions that this customer agreed to with regard to his account and the specific Welcome Offer in question; (2) Parx acted properly with regard to the bets that this customer placed; and (3) this customer was given a full explanation by Parx' Customer Service team and he was directed to the applicable Terms & Conditions.  The customer is free to communicate further with Customer Service if he requires additional explanation.

    Customer Answer

    Date: 11/26/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:in your terms and conditions, it does not state the exact amount needed to wager to be able to withdraw.

    Regards,

    **********************

    Business Response

    Date: 11/28/2022

    Parx stands by its initial response.  Its terms and conditions are clear and they address the situation this customer complains about.

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Logged into my account. Made a deposit and placed a bet. I logged out and try to log back into minutes later and they locked my account. This is very suspicious and seems like they scamming people for money

    Business Response

    Date: 09/12/2022

    This complaint is resolved as of September 12, 2022.

  • Initial Complaint

    Date:08/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I deposited $10 for wagering $1 on betParx Casino to redeem $100 bonus as a first time customer. I played a few different games and tried checking the wagering to see when My Bonus of $100 could be withdrawn and their system never update, they told me I had to keep track upon checking the withdrawal amount never changed rather I was winning or losing my credits that were being played. I asked if I could receive my refund of the bonus since the system did not track as it was supposed to I was told they didn't have control over the system and they would not refund the amount that was spent and not being tracked to notify of withdrawal wagering amounts. Thanks

    Business Response

    Date: 08/26/2022

    Everything about this patron's interaction was proper and in accordance with the Terms and Conditions that she agreed to.  This patron had substantial communications with the Customer Service team on August 7 concerning the issue she is  now complaining about, and she was given a full and complete explanation.  there is no need for all of that to be repeated in this reply.  The patron should review those communications and contact Customer Service if she has any questions.

Parx Casino Bensalem is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.