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Business Profile

Collections Agencies

Monarch Recovery Management, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Monarch Recovery Management, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Monarch Recovery Management, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/28/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a call during work hours. The gal was rude to begin with and when I asked what Monarch was she refused to explain and sounded very condescending with an attitude and demanded information from me without disclosing what monarch was. Very unprofessional and annoying.

      Business Response

      Date: 01/02/2024

      Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 12/15/23 from *******************
      Monarch had contact with an unidentified female on 12/27/23. . Upon listening to the call, the caller refused to identify herself and hung up before Agent could complete verification process. There were no issues found related to unprofessionalism or demeanor. Additionally, upon receipt of the BBB complaint, Monarch closed the account back to *******************  The consumer should contact the creditor – ************** for further account information.

    • Initial Complaint

      Date:12/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Illegally communicated with me without my consent.

      Business Response

      Date: 12/19/2023

      Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 11/14/23 from ******************** ****** *****. Monarch has not had any contact with the consumer to dispute the debt, request debt validation or claim previously paid. Additionally, upon receipt of the BBB complaint, Monarch closed the account back to **************** ****** *****.  The consumer should contact the creditor  – ***************** ****** ***** for further account information.

      Customer Answer

      Date: 12/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************

    • Initial Complaint

      Date:11/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Harassing phone calls! Very unprofessional. I do NOT owe any company any $ therefore the debt isn’t valid.

      Business Response

      Date: 12/08/2023

      Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 11/15/23 from ********** Bank. Monarch has not had any contact with the consumer to dispute the debt, request debt validation or claim previously paid. Additionally, upon receipt of the BBB complaint, Monarch closed the account back to ************** Bank.  The consumer should contact the creditor ************* Bank for further account information.

    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep calling and my phone blocks them as potential spam. I looked up the number and found out its them calling. They need to stop. I have no business with them and I dont have any unpaid debt.

      Business Response

      Date: 11/15/2023

      Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed Monarch attempted to call number ending ****. Monarch did not have any contact to know this was a wrong party. Upon receipt of this complaint, the phone number ending **** was removed from Monarchs system and has not been called since.

    • Initial Complaint

      Date:11/08/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business continues to call me and I have asked them to stop. I have no business with them.

      Business Response

      Date: 11/08/2023

      This must be a complaint for Monarch Recovery Collection Agency. I think theres a mix up. We are an outpatient program.

      Business Response

      Date: 11/16/2023

      Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed Monarch attempted to call number ending ****. Monarch did not have any contact to know this was a wrong party. Upon receipt of this complaint, the phone number ending **** was removed from Monarchs system and has not been called since.

      Customer Answer

      Date: 11/28/2023

      Thank u for looking in to my problem. I am very happy you looked into this for me I looked into this on my own before I contacted the BBB. 

      But I didn't inquire about this company, and the constant calling of the number was very annoying. As I don't like to answer numbers I don't know.

      And didn't ask them to contact me.

      Thank you so much for solving this issue.

    • Initial Complaint

      Date:10/17/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This number has been harassing and calling me so, much that I had to change my phone number. I have no knowledge of this company. Calling through all hours of the morning and even on weekends.

      Business Response

      Date: 10/18/2023

      Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 08/17/23 from ******************* Monarch attempted to call number ending **** several times each week but never more than once per day. Monarch never spoke with anyone to indicate calling wrong number, dispute account or request debt validation. Upon receipt of this complaint, the phone number was removed from Monarchs system. Additionally, Monarch closed the account back to *******************  The consumer should contact the creditor  – *************** for further account information.

      Customer Answer

      Date: 10/24/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    • Initial Complaint

      Date:09/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of 09/26/2023 I have received many phone calls from Monarch Recovery LLC sometimes multiple times a day. I cannot get any answers from this company and they are very rude.

      Business Response

      Date: 10/05/2023

      Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed Monarch attempted to call number ending ****. On 09/26/23, Monarch spoke with someone claiming this was a wrong number. The phone number ending **** was removed from Monarchs system and has not been called since.

    • Initial Complaint

      Date:08/19/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a call from Monarch Recovery Management, Inc on Aug 11th, 2023 at 1415. They did not call my phone instead they called my mother's phone, which is/was not associated with the debit in which they where referring to. I am unsure how they received her number. Upon speaking with the representative I requested that I be sent a letter in the mail with a detailed report on which account they where trying to collect a debit, I also requested that they send any and all possible payment plans/arrangements via mail as well. I was informed that he was unsure what I was requesting and that we need to discuss how to resolve the debit. I asked again that it be mailed directly to me so I would have my options in writing before I agreed to anything because (I did inform the gentleman of this) I have had surgery within less then 24hrs of the phone call, thus I was still under the affects of the medication. Was told he would call back to discuss resolving the matter later but was still not willing to mail me a detailed document/payment arrangements. Aug 19th, 2023 received a generic later in the mail with amount owed and how to pay. No details or payment breakdown, or even options. I am unaware how they received my mother's phone number and not happy with the fact they called her letting her know I have an unsettled debit. Also unhappy with the fact they where unwilling to send a detailed report regarding the debit and repayment options. Seems as if they had zero clue as to what I was requesting however was willing to send detailed information upon agreement to how I would pay it back.

      Business Response

      Date: 08/22/2023

      Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 06/23/23 from ******** Bank. Monarchs agent spoke with the consumer on 08/11/23. During the call, Monarchs agent stated once payment arrangement has been agreed upon a detailed letter with payment schedule would be mailed and the consumer agreed. Additionally, as a result of this BBB complaint, Monarch closed the account back to *********** Bank.  The consumer should contact the creditor ********** Bank for further account information.

      Customer Answer

      Date: 08/27/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    • Initial Complaint

      Date:08/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was just reviewing my phone records and I need to correct the name of the collection agency it was Monarch recovery.com. I also tried to call my cash now. The number sent me to my old mortgage company. ********** mortgages Co. First call was 7/2/23 at 0837 in the morning. Call back number ************** .

      Business Response

      Date: 08/10/2023

      Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed Monarch attempted to call number ending **** but never had contact with anyone claiming calling wrong party. The phone number ending **** was removed from Monarchs system upon receipt of this complaint and not called after.

    • Initial Complaint

      Date:08/02/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Monarch recovery Management has been repeatedly calling me for the past few months. I drive for a living, and I work long days. I always try and answer my phone while working, in case its a customer with a problem. Unfortunately, when its Monarch, I am unable to express to them that I do not do business over the phone in those regards. I've asked repeatedly for them to send a letter stating what debt is owed, signed by someone within their office, as up to this point, I have no idea who they are and who they claim to be collecting for. The last time they called me (yesterday), I was driving down the highway, and I asked them again, to send a letter and I stated I do not do business like this over the phone. I informed the person that I was driving and unable to talk and he began telling me its not a sales call. He kept going on about whatever he was calling about and I informed him I was driving, to which, he didn't seem to care. I got frustrated because I'm moving at high speed trying to be aware of the conditions around me, while also trying to focus on where I was going (on a delivery), and trying to listen to him. I finally told him I was filing a complaint with the **** and hung up on him. To this date, I have no idea who Monarch Recovery Management is, but I would like them to never call me again.

      Business Response

      Date: 08/04/2023

      Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 10/14/22 from ******************* Monarchs Agents spoke to the consumer on 10 different occasions since October 2022. The consumer asked many questions but never indicated that she did not want any further calls. Additionally, Monarch closed the account back to ******************.  The consumer should contact the creditor ****************** for further account information.

    Monarch Recovery Management, Inc is NOT a BBB Accredited Business.

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