Complaints

This profile includes complaints for Monarch Recovery Management, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Monarch Recovery Management, Inc

  3260 Tillman Dr Ste 75 Bensalem, PA 19020-2059

• 

  Monarch Recovery Management, Inc

  10965 Decatur Rd Philadelphia, PA 19154-3210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice from Monarch Recovery Management regarding ****** ******** revolving credit for amount of$21517.32. Above my name on mailing address is ‘South Kansas and Oki’. I have no idea what this is & know that it is not mine. I do not wish to be bothered or harassed for something I do not owe. In reading reviews of this company, looks like I’m not alone. Thank you for any assistance.

  Business Response

  Date: 07/14/2023

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 06/13/23 from *************** Monarch has not had any contact with the consumer to dispute the debt or request debt validation. Additionally,Monarch closed the account back to ***************  The consumer should contact the creditor ************** for *************** information.

• Initial Complaint

  Date:07/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with *********************** **, I do not have a contract with Monarch Recovery Management, Inc, they did not provide me with the original contract as requested.

  Business Response

  Date: 07/10/2023

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 04/24/23 from *************** Monarch has not had any contact with the consumer to dispute the debt or request debt validation. Additionally, Monarch closed the account back to ***************  The consumer should contact the creditor ************** for further information. Tell us why here...

• Initial Complaint

  Date:03/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt to Monarch Recovery Management INC. and I do not have a contract with them. They do not provide me with the original application like I have asked.

  Business Response

  Date: 03/23/2023

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 06/13/22 from ******************* Monarch has not had any contact with the consumer to dispute the debt or request debt validation. Monarch does not report debt to any credit reporting agency. Additionally, Monarch closed the account back to *******************  The consumer should contact the creditor ****************** for further account information.

  Customer Answer

  Date: 03/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  Date:03/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I received a call from this establishment while I was at work. I had my earbuds in my ear, so I guess it was hard for the 'employee' to hear me. So, I took my earbuds out and said hello in a low tone, however, loud enough to be heard on the line. She said "can you speak up" in a rude tone. I said "I can't speak up I'm at work", I am also sick, so I cannot talk at my regular volume. She then said " you at work but you answered the phone though" then hung up in my face. Extremely rude and uncalled for! I didn't even get a chance to get her name she was totally unprofessional. They should be more careful with who they hire.

  Business Response

  Date: 03/27/2023

  Monarch has reviewed the consumers complaint and offer the following in reply. Our investigation revealed the account was assigned to Monarch on 07/12/22 from ******************* On 03/14/23, Monarchs Agent phoned the consumer and had a difficult time hearing the call.  Unfortunately,the connection was bad and the call was dropped.  Monarch has closed the account back to the creditor and will not attempt to contact the consumer any further.  The consumer should contact the creditor ****************** for additional account information.

  Customer Answer

  Date: 03/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: That is a complete lie. She clearly said in a very rude aggressive manner "You're at work yet you answered the phone" then HUNG UP in my face. There was no problem hearing me obviously if she was able to respond to me saying I was at work! That employee needs consequences and to know that is no way to treat customers or talk to anyone in general. The employees a company has says volumes about the integrity of the company and the values they implement. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting harassing phone call and they keep sending me bills because they said I owe 283.72 to ******** *****************,I never received anything from this magazine place,I called them today to get this taken care of and I was asked for my Social Security number. I said I'm not giving that info out.I need this harassment to stop.

  Business Response

  Date: 02/21/2023

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 02/06/23 from National *****************. Monarch spoke to the consumer on 02/10/23, the consumer claimed she never received anything from the client. Monarch notated the account and requested debt validation from the client the same day. On 02/17/23, the consumer called Monarch; however, the consumer refused to answer account verification questions so Monarchs agent was unable to assist with the call. Additionally, as a result of this BBB complaint, Monarch closed the account back to ***************** ******** before receiving debt validation back from the client.  The consumer should contact the creditor ***************** ******** for further account information.

• Initial Complaint

  Date:01/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacting my place of employment for a personal debt, that is illegal and I have already notified the company that I am in the process of filing chapter 13 bankruptcy. They need to stop contacting my place of employment immediately

  Business Response

  Date: 02/03/2023

  Monarch has reviewed the consumer’s complaint and offer the following in reply. Monarch’s investigation revealed the account was assigned to Monarch on 01/11/23 from ********* ****. Monarch has not had any contact with the consumer. Monarch closed the account back to ********* **** upon receipt of this BBB complaint.  The consumer should contact the creditor – ********* **** for further account information..

  Customer Answer

  Date: 02/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:01/20/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monarch Recovery Management has been contacting my husband about a debt of over $900 that I owe to ** ****. They somehow got his number even though it wasn't provided to them or ** ****. I contacted ** **** to verify if I owed them anything. The representative I spoke with confirmed that I owe nothing in my account or in their records. I paid off any debt I had towards ** **** well over a year ago. I would like them to stop calling my husband and not contact me anymore as I confirmed with ** **** that I owe nothing.

  Business Response

  Date: 01/23/2023

  complaint #********

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account ending in **** was assigned to Monarch on 11/11/22 from its client U. S. Bank with a balance of $925.61.  Monarch spoke to the consumer's spouse on 12/28/22 and again on 01-16-23.  On 01-16-23, the consumer's spouse stated he believed the balance was zero and requested debt validation.  Monarch has not had contact with the consumer since then. Monarch closed the account back to ** ** **** upon receipt of this BBB complaint. The consumer should contact the creditor – ** ** **** for further account information.

  Customer Answer

  Date: 01/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:01/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monarch Recovery Management mailed me a letter in December with reference number ******** claiming that I owe them a debt. This is the first time I have heard of and been contacted by this company. I have called the number listed on the letter and they requested personal information that I was not comfortable providing given the nature of the letter and the tone of the person on the phone. It did not sound like a professional speaker nor was I greeted, I was only asked for my information. The letter claims I owe it to one creditor named ****** for $47.66 yet my online profile lists the debt for 2 completely unrelated creditors (ALL of which I have never been associated with, nor heard of). I never owe debts and only own 2 credit cards that I keep track of. My credit reports show no collections or debts. I reached out to them using their online form (on january 4) since the letter says they accept such requests online at www.monarchrm.com/customer-assistance and was met with a screen that I would be contacted yet I have not heard a single word from them. The letter states that I must write to them by January 10th, which I have done electronically but they are stalling by not acknowledging my submission. This debt does not belong to me and they have yet to provide verification of this debt or contact me back regarding it.

  Business Response

  Date: 01/09/2023

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 11/28/22 from ******** ***, LLC on behalf of ******. On 01/04/23, Monarch received an inbound call but was unable to discuss the account because the caller refused to answer account verification questions. Monarch received correspondence from the consumer requesting debt validation on 01/05/23. The same day, Monarchs agent requested the validation of debt from the creditor. This BBB complaint was received before receiving the requested debt validation back from the creditor. Additionally, Monarch closed the account back to ******** ***, LLC upon receipt of this BBB complaint.  The consumer should contact the creditor ******** USA, LLC for *************** information.

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got like 1-2 mails and 1 phone call from Monarch Recovery Management asking for some debt from ** **** for like 80$ for the account which I had with later. I did made the account closure request to ** **** and at the time of doing that I ensured that there were no payables pending and the account stood at $0 balance at the time of closure. Now after the closure ** **** had debited $56 dollars to my account stating that there’s a transaction which was credited me twice for **** **** which surely isn’t the case. I did asked the same thing to ** **** that too via BBB complaint and still the explanation for the same remains not understandable… same thing i asked to the lady who called me from monarch and still it remains unexplained and to make things worse monarch is still chasing me without bothered much to provide an explanation to the client they are chasing for debt instead of providing the clarity of what actually the debt is for. So anyone who’s reading this complaint from monarch first thing would be to give me a “simple lay man terms” understanding of which debt you’re trying to recover here. According to me there’s not a single penny left from my end to be paid to ** ****. And if you’re not able to provide this “asked explanation” that’s the last formal warning I would like to give here before making you “re-realise” the Federal Fair Practice Debt Collection Act to be very much implemented in this case which looks quite evident if I am getting any sort of notice or a correspondence apart from the explanation of what this debt is about.

  Business Response

  Date: 12/19/2022

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 11/15/22 from U.S. Bank. Monarch spoke with the consumer on 11/22/22. The consumer expressed concern for the balance being a double charge. Monarchs agent requested validation of debt the same day. On 12/02/22, Monarch mailed the requested statements to the consumer. Monarch received correspondence from the consumer on 12/12/22 expressing the same concern. Monarch requested additional statements from the client. This BBB complaint was received before receiving the additional statements from the client. Additionally, Monarch closed the account back to U.S. Bank upon receipt of this BBB complaint.  The consumer should contact the creditor **** **** for further account information.

  Customer Answer

  Date: 12/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************