Complaints

This profile includes complaints for Service Electric Cable TV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Service Electric Cable TV, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Service Electric Cable TV, Inc.

  2200 Avenue A Bethlehem, PA 18017-2157

• 

  Service Electric Cable TV, Inc.

  PO Box 25025 Lehigh Valley, PA 18002-5025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Service Electric Cable for over 20 years never missed a payment for the past two years. My service has been really bad to a point whereI get half or less service Service Electric Cable is aware of the issue and have sent multiple technicians to my house and the issue was cable that needed to be updated in my backyard. They have installed the cable even though its taking them two years and still the technicians have informed me as well as I have not been havinggreat service if Im supposed to get 500 MB, they only providing 250 or less or near 500 but never the full service as well as when they have an update every month or two I never can receive the update which also causes a bad lag and a technician has to come to reset it from the outside. This has been going on for way too long and now that I have spoken to the supervisor that is there now not the one that normally views with me, which is Mr. **** *******, the other supervisor is now telling me I longer have credits towards my account or they can no longer give me credit, but Im still having the same issue. I would like them tofix my service or provide credits to accommodate my inconvenience.

  Business Response

  Date: 03/27/2025

  Please see attached response.

   

  Thank you

  ******** *****

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been having internet speed issues and this company has been giving us the run around for months. Taking forever to get back to us, making us test everything under the sun. Finally they submit a ticket for us to get our Internet inspected and we are going on a week of waiting with no communication or urgency. We have gone months paying an arm and a leg to get horrible internet speeds. They dont care about their customers or the fact that they are robbing them.

  Business Response

  Date: 03/20/2025

  We apologize for any trouble experienced with our service, however we have looked into (and believe we have resolved) this problem. We have attempted to contact you by phone twice since this complaint was posted, and have left messages for you both times. We would like to make sure that the problem has been rectified. 

  Our records show that you reached out to us on February 21, 2025 and February 27, 2025 to report Internet speed issues. Trouble tickets were submitted on February 28, 2025 and March 3, 2025 to our technical support supervisor, who was out of the office at that time. As soon as that supervisor returned on March 10, 2025, both tickets were answered, and a service call was scheduled. At the time of the service call on March 12, 2025, our technician removed splitters, replaced fittings and a tap plate, and provided customer education on WiFi. Finally, on March 18, 2025, the drop (line going from pole to home) was replaced.

  We hope that with the above work we have done, you are no longer experiencing trouble with your service. Please be assured that we want all of our subscribers to receive the quality service they pay for, and we are committed to resolving problems once they are reported to us. We offer free technical support as well as free service calls to all customers. If you experience any further trouble going forward, please do not hesitate to reach out to us via email at **************** or by phone at ************. Thank you.

  Customer Answer

  Date: 03/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ********
  
  

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A tree is down on the Service electric cable and phone main line that is not on my property and is creating a problem with my main power supply and they refuse to take care of it. I called power company and they came out to look at the problem and said it's the cable and phone company problem, but when I called them they refused to do anything about

  Business Response

  Date: 02/28/2024

  Good Morning,

   An SECTV supervisor called ****************** and resolved this issue.

   

  Thank you,

  ***************************

• Initial Complaint

  Date:12/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding services at **************************************** Northampton PA ********. On June 15 2023, we lost everything to a dwelling fire. The fire was caused by an act of god, lightening stuck, to the building. In total 12 families lost all of their belongings. Soon after I contacted the company to terminate our service and to let them know that we had a total loss. On December 5 2023 they sent a bill for $148.00 for equipment. On December 11 2023 they sent a breakdown of payment with $148 and $175 listed as balances due for equipment. On December 15 2023 they sent a Debt Collector notice for $208.83 for balance owed and an extra $60 for the collection agency. I believe this company is praying on the victims of an act of god incident and they can claim this equipment on their own insurance. I should not be paying for them to be using a collection agency since this is the 1st communications I had with them since terminating service. My service was paid in full at time of termination so there is no service balance left. There is no reason this company should be contacting me about equipment I have no hand in being destroyed. Thats what they have insurances for.

  Business Response

  Date: 01/22/2024

  We have tried to reach out to the customer via phone and email.  When we speak with her we will go over any concerns on the account.

  ***************************

  Customer Answer

  Date: 01/30/2024

  The company refuses to contact the collects agency, that the wrongly sent my account to, to cancel contacting me. And they now say to let my insurance company handle it. 

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The monthly Internet service from Service Electric costs $100.06 after taxes & fees. On 06/16/2023, I received mail from Service Electric stating that the internet bill was $336.41. Having paid $143 on 06/06, I was confused because the representative I spoke to on 06/06 noted the bill was $239.35 and made mention of only one fee. When this new bill arrived on 06/16, I see that there are three fees of $50 for a returned check fee and three fees of $30 for an NSF fee. I am requesting that these items in a total of $240 be removed from the bill. Here is why: For over five years I was charged for a service that was returned to the company for a phone line that I chose to disconnect. They were notified multiple times that the items had been returned to their office but insisted that the service was active. Finally, in 2021, one of their field people looked while they were here to update a different service. That person verified that there were no hookups for the service I had long stated was no longer active. When I asked about crediting those months of charges to a customer service rep, I was told they would only remove the fee for the inactive line for one month even though their field person verified there was no hookup for the service. More recently I spent about 3 weeks without Internet service due to outages from the company. As someone with a remote job, this greatly affected my ability to work. When I called to inquire about when the services would be back on I was told that they didn't have a timeframe. Most recently, their online bill payment system was out for about a month. I had made a payment and it did not go through because of that. I only found out because of a letter in the mail. While I appreciate that Service Electric offers Internet, I would appreciate it if this matter can be resolved. The issues with the service over time in addition to the more recent technology issues have been a hindrance to being able to be a satisfied customer.

  Business Response

  Date: 07/06/2023

  July 6, 2023

  Dear ******* *****:

  ******** *******, Office Manager reviewed the account and found the following information:
  

  *** ***** ****** installed with us in 2014. Her daughter ******** is an authorized user on the account. In 2015 the customer had us out to the home to bring a new MTA for their phone service, as they thought their equipment was lost. At that time the Installer was able to locate their telephone equipment, and determine a new telephone modem (MTA) was not needed. Between 2015 and 2021 the customer was sent a telephone suspension notice each time their account was delinquent and the customer paid each time in order to avoid suspension. They also received a monthly statement showing their current services.  
  

  On 1/7/21 the customer contacted our office to change her package, making the 1st mention of no longer wanting telephone service. On 1/8/21 we removed the telephone billing from the account and reversed any charges added regarding phone for the month. If the customer was no longer using their home telephone service, they did not notify us until 1/7/21. In March of 2021 the customer was charged for a telephone modem (MTA) that was not returned after the disconnect of the telephone service. Even though the equipment was never returned, we reversed the fee of $100 as a courtesy to the customer after a company employee verified it was no longer in their home. 
  

  The customers internet service was suspended on 6/6/2023 after 3 payments scheduled by the customer from a checking account were returned for non-sufficient funds. At that time her account was marked that we would only accept cash, money order, and/or credit card payments going forward. The payments were as follows:
  

  On 4/28/2023 the customer scheduled a $50.00 payment for 5/6/2023
  On 5/19/2023 the customer scheduled a $50.00 payment for 5/24/2023
  On 5/25/2023 the customer scheduled a $50.00 payment for 5/26/2023
  

  Each time a payment is returned there is a returned payment fee of $31.50. Between 4/28/2023 and 5/25/2023 the customer did make two other payments (one in the amount of $51 and another in the amount of $70) that processed successfully. 
  

  We did have our online bill pay system down from approximately 3/27/2023 to 4/10/2023 while our system was upgraded. Any payments that customers had scheduled during the system downtime were canceled and customers were notified. They were not charged any fees, as their payments were not processed. 
  

  Over the last month the customer has not been part of any reported outages in their area. The customer has not contacted the office to report any outages, nor have they had a service call to their home for any reason since December of 2022. The only time the customer was without service was when their modem was suspended for delinquency.
  

  Modem suspended on 6/6/23 for delinquency. Customer paid $140.00 (plus $3.00 cc processing fee) to have service restored on 6/6/23.
  

  Modem suspended on 6/27/23 for delinquency. We restored service to the customer on 6/27 without a payment as a courtesy. 
  

  Thank you,
  SERVICE ELECTRIC CABLE TV, INC.
   
  Director of Regulatory Affairs
  

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service Electric and Cable *** is having service outage in our area for 2nd straight day. Yesterday They gave me a Reference no.287268 (02/13/2023)Today Customer ********************** even refused to give me the reference number siting they need to know about the outage. I believe they can check from their location if my service if out. I have cable and internet service thru' Service Elec.and cable *** I work from home. I have lost 3 hour of work and today I am likely to loose another 3 to 4 hours from work and that is not sitting well with my Employer.Can I send a bill to Service Elec. and Cable ***

  Business Response

  Date: 05/11/2023

  May 11, 2023

  Dear ******* *****:
  Service Electric offers Internet service to our customers and as with all providers outages can happen at any time. Please read out Internet Service Agreement at  ***************************************** . 
  Thank you,
  SERVICE ELECTRIC CABLE TV, INC.

  Director of Regulatory Affairs

• Initial Complaint

  Date:01/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has no respect for there customer in any way shape or form. My internet has been down for 2 weeks. We all know they have the ability to see the internet is out. Yet they wont resolve the issue till you call in. Out of respect for the customer you think they would refund the insignificant amount of money they charge you for the service from when it is out but they only offer from when you called in to report it. The biggest problem is the lack of respect for you or your time in general. They make you schedule an appointment with them and threat you with missed appointment charges. Then they do not even show up for the appointment time. My appoint is between 12pm and 3pm and it is past 3pm with no technician in sight or phone call of them showing up. The office does not care when you call in. This is by far the worst customer experience. One day the corrupt government will stop letting one company have a monopoly on internet in the North Eastern PA

  Business Response

  Date: 01/24/2023

  This is not a customer of Service Electric Cable TV.   Please send to Service Electric ***********.

  Thank you

  ***************************

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discontinued services with Service Electric over 4 years ago. When it ended all equipment was returned and all fees were paid in full. If service continued it was on the landlords doing - not me - my account was closed - service electric needs to resolve this issue, they say I have a bill of over $1400. Which is totally false. They have created bad credit for me - I want this taken off my credit - I want my name cleared ASAP . I owe then nothing and I need my credit cleared immediately.

  Business Response

  Date: 01/06/2023

  January 6, 2023 
  

  Dear ******* *****: 
  We are working to contact *** ******* to go over his previous balance with our company. We  received no notification for the disconnect of account and equipment was not returned which  reflects the amount owed. *** ******* can contact us to go over this billing.*** ******* should  have a work order when he returned the equipment. We do not have record of this transaction,  however we will certainly look into this further with the customer. 
  Thank you, 
  SERVICE ELECTRIC CABLE TV, INC. 
  Jennifer B**** 
  Director of Regulatory Affairs