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Business Profile

Elevator Service

Stiltz Home Elevators
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.7

Average of 97 Customer Reviews

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Review Details

  • lew m

    Date: 09/04/2024

    The unit is great. It's fast and quiet. My only gripe is that you have to continually hold the up or down button throughout the lift's movement. The installation process was less impressive. It all started out well but the carpet cut out of the room through which the lift moved was supposed to be saved and mounted on the floor plug. It was thrown away and its loss was an annoyance and disappointment to the installation. Also the installers said the ceiling through which the lift passed would be left just needing paint. No, it also needed spackling and finishing as well as paint. Finally, some of the screws in the shell that fits through the ceiling opening were never installed and there are scratches where the installers screwdriver slipped off the s**** while installing. When you pay an additional $9K for installation I expected perfection.

  • Kathleen O

    Date: 08/21/2024

    We absolutely love our new home elevator by Stiltz!!! It has truly been a wonderful addition to our home. Not only is it beautifully designed, but it also functions flawlessly. One of my favorite features is how the light automatically comes on when you step insidesuch a wonderful touch. The elevator also operates very quietly. We had a stair chair for a different family member and this elevator is a significant improvement!!! We love it!!!The entire process, from installation to completion, was handled with the utmost professionalism and care.***** and *****, who installed the elevator, were absolutely amazing. They were not only extremely professional but also punctual and friendly throughout the entire process. It's rare to find a team that combines such expertise with a genuinely positive attitude.In addition to the elevator, ***** and **** also installed a fire ******ant room around the elevator in our garage. Once again, ***** and ***** work was impeccable!!!Their attention to detail and commitment to doing the job right exceeded our expectations.You really can't ask for more from a company. We highly recommend Stiltz for anyone considering a home elevator!!! Their team is top-notch, and we couldn't be happier with the results!Also ****** has been wonderful to talk with on the phone. She is kind and friendly! And ****** did a wonderful job helping me decide on a location and gave me an estimate. He was very professional and I really appreciate his kind personality!Overall, we couldnt be happier with our decision to install this elevator, and we are so grateful we made the investment. It has truly enhanced our home and made getting around so much easier!Thank you so much to everyone for everything!!

  • Sharon W

    Date: 08/19/2024

    I love my Stiltz! I am getting older and found it hard to navigate the 15 steps in my home to the second level. The problem was that I only had a small space to work with. I saw a Stiltz ad in the ************* and decided to call. They had just the right solution: a small footprint elevator that fit perfectly in a corner beside the stairs. I couldn't be happier! Their customer service has been super and the installers were very professional. If you need assistance getting from one floor to another, give Stiltz a call, you won't regret it.

  • Nancy M

    Date: 08/01/2024

    ****** came out to do a maintenance check on my new Stiltz Home Elevator. He was very thorough and spent several hours inspecting every inch of it. He made several adjustments and also explained many things about it that I was unaware of,I love this elevator and use it daily. It is especially useful for moving heavy items and also bags of groceries from the downstairs to upstairs.If all the employees are as nice and professional as ****** then this is an exceptionally good company!

  • Richard A

    Date: 07/01/2024

    Richard A

    Date: 07/01/2024

    After 9 months of waiting to have a ***** elevator built, there were many problems and delays. ********************************* the regional dealer did not deliver as promised. Only excuses. I still do not have an elevator today after spending almost $40,000. I do have a lot of problems with the preliminary construction that still need to be resolved at a high expense. Personally, I would stay away from *****.

    Stiltz Home Elevators

    Date: 07/08/2024

    We never like to hear about disappointed customers regardless of reason. In this instance our understanding is that the lift has been on site since February but there were issues with a leaking roof from an upper floor patio affecting the lift install. Although these site related issues are outside our control and not related to the product we supply we have still been working with the local dealer to get things resolved as soon as possible.

  • Terrence M

    Date: 06/26/2024

    Terrence M

    Date: 06/26/2024

    The installation was smooth and well organized. Each night the team would Clean up before they would leave Over all we have been very satisfied with the lift

    Stiltz Home Elevators

    Date: 06/27/2024

    Thank you for sharing your positive experience and putting your faith in Stiltz.

  • ZOILA R

    Date: 03/26/2024

    ZOILA R

    Date: 03/26/2024

    Excelente servicio nos da el elevador (Duo) la mejor inversion que he hecho. Gracias Stiltz.

    Stiltz Home Elevators

    Date: 03/27/2024

    Gracias por tu reseña. ¡Estamos encantados de que le guste su ascensor doméstico Stiltz!

  • Mike E

    Date: 03/15/2024

    Mike E

    Date: 03/15/2024

    Best product we ever had installed everything went great installers very neet and clean.

    Stiltz Home Elevators

    Date: 03/18/2024

    Thank you for being a Stiltz customer and for your review.

  • D Susan R

    Date: 03/07/2024

    D Susan R

    Date: 03/07/2024

    I had a Stiltz elevator install over 2 years ago it was one of the best decisions I ever made. More so than putting an elevator in my house was the company I chose. Mike came and looked at the space, from the get go I knew this was a company and person I wanted to do business with. Due to my stupidity I have had 2 problems a call to Mike and he walked me through what I was doing wrong. The commitment doesn’t end when the installation is completed. You will not go wrong by selecting such a caring company.

    Stiltz Home Elevators

    Date: 03/08/2024

    Thank you for your kind words. Don't beat yourself up over the issues, it's all part of the learning and getting used to the lift being part of your life!

  • Michael L

    Date: 02/28/2024

    Michael L

    Date: 02/28/2024

    Our Stiltz TrioAlta elevator was the perfect solution for us staying in our home for many more years and not need to worry about downsizing or moving into a "senior citizen" option. It works flawlessly, is very quiet, and we love the clean design. I especially like the thoroughness of our annual maintenance inspection which dialed in a few little extras to ensure the lift will be free from any needed adjustments. And I figured out the ideal and cheap solution for an emergency 911 phone in the car. All you need to do is connect the charge cord from any 4G or 5G phone to the already installed USB connector in the car, and then simply Velcro the phone to the cavity cover for use if ever needed. I bought a cheap used phone on eBay and tested it by calling the 911 operator. You do not even need any cellphone account, if fact ours doesn't even have a SIM card installed, because by law, all working cellphones must be able to connect to 911, whether on an active provider account or not. BTW, 3G cell service is being discontinued and will be unable to connect to anything, including 911. Extra piece of mind nearby.

    Stiltz Home Elevators

    Date: 02/29/2024

    Thank you for your review and for putting your trust in Stiltz.

Stiltz Home Elevators is BBB Accredited.

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