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Business Profile

Skin Care

Shea Shea Bakery, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to support this company since 2019, but unfortunately the owner still has not resolved their abhorrent shipping time frames nor really focused on decent customer service. While I love the products overall (when I actually receive them), her practice is completely unacceptable. I places two separate orders on May 22, 2023 (received but extremely delayed) and June 1, 2023. Once both orders were out the 2-4 week shipping time frame I contacted the company via email first and then ********* when I received no response. The owner made an ** post about no power or something of the sort so they were down. Honestly it's always excuse after excuse with SheaSheaBakery. There is not transparency nor efficient communication. I finally received my May 22 order on July 8th, however I still have not received the second order after several emails. I get a response with the same generic response that lets me know she did not even really read my email. At this point I am requesting a refund on shipping cost for both orders as they are not even meeting their own 2-4 week window nor prioritizing a communication plan to address their lack of tardiness or accountability. And if my second order is not shipped by 7/72023, I need the whole June 1 order refunded immediately.

    Customer Answer

    Date: 08/09/2023

    I received a partial refund. But not all of it

  • Initial Complaint

    Date:06/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made this purchase on 04/29/2023. When you complete the order it states it will arrive in 5-7 business days which would have been 05/09/2023 before Mothers Day. I went onto the FAQ on the website and it gives the long spiel about taking 14 business to process due to delays with COVID-19 which would put the shipping date at 5/18/2023. I reached out to the business on 5/15/2023 stating would not be arriving in time for Mothers Day but if I could get a status update. To which I received a response back on 5/15/2023 verifying my address stating that it was being prepared for shipping. I then emailed on 05/31/2023 as I had waited the 3-5 business days on the tracking email for the tracking number to update and it was just showing shipment label created and I was inquiring a this point for a refund as we had went into a month of me not receiving the order. I received a response the same day 05/31/2023 stating I would receive the package at the end of the week if I don't want it refuse delivery and it will be sent back to the business. The end of the week came and went the tracking is still showing a pre-shipment label created on 05/25/2023 I even contacted USPS and was advised that there wasn't a package received only a label created. We are now at 06/06/2023 so I emailed the business to let them know what my next steps were and proceeded to file this complaint and will open a dispute with my bank if need be with the same information provided here. I have ordered from here previously back when I lived on ****** *** Royal Oak, MI ***** and decided to order again now for my mother as she used to love the products. I will never order again as COVID-19 is no longer an excuse and I've been given the run around. To someone else 93 is not anything to cry about but in this day and age every dime counts. I refuse to have my money essentially taken to not receive goods.

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my first order with SheaMakery on 4/3/23. I’m the FAQs on their website, the shipping was stated for between 7 and 14 business days. It is now 5/2/23. They sent a email on 4/25/23 that stated they would send my items the same week of 4/25/23. The USPS tracking number that they sent me still has a the same status created on 4/25/23, which is “Pre-shipment info sent USPS awaits item.” I emailed them again today and I have not received a response. On their website they are constantly having sales and new item promotions and yet they haven’t shipped out my order and I’m sure I’m not the only one. At this point I want a full refund since shipping out my order is obviously too much for them to handle. I wish I did more research on this company since they apparently NEEDED a GoFundMe a little over a year ago. My order total is $90.94. Refund me ASAP.

  • Initial Complaint

    Date:04/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from his company on March 19th and haven't heard anything from the company since. Now its showing that the shop is currently unavailable. This is definitely a fraudulent business and I want my money back.

Shea Shea Bakery, LLC is NOT a BBB Accredited Business.

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