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Business Profile

Auto Repairs

CJ's Tire & Automotive Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for CJ's Tire & Automotive Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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CJ's Tire & Automotive Services has 17 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 11, 2024, I went to ******* to have an oil change and tire rotation. I became concerned when the technician that was working on my car approached the service desk for assistance. After a while there were more technicians around the back side of my car. The back tires were already taken off and the technician that worked on my car says 2 lug nuts and studs were broken. ** Tire gave me an estimate of $380.00 for labor and parts to repair the 2 lugs and studs. I paid $80.36 for the oil change with no tire rotation and drove away. I asked a trusted mechanic to look at my car tires in the rear. The mechanic took off the rear tires and notices that all of the rear axle studs and lug nuts were crossed threaded and damaged. The mechanic ordered all new studs and lugs for the rear axle. The vehicle had a PA inspection done in October 7, 2024 and no report of any damage lug nuts or studs. The mechanic that did the repairs also notice the oil cap was not put back and no oil change sticker was issue. I had to go back to ******* to have it issued. The total expense for the repair was approximately $230.00. What I am asking for is the repair cost reimbursement from CJ Tire because the repair mechanic believe the lug nuts were over torqued. The front axle lugs and studs were fine because CJ Tire did not remove them. I sent a complaint to ******* website customer ********************** for a resolution to my issue with the damage to the studs and lugs. I gave them enough time to respond and so far no response. CJ Tire is assuming no responsibility for the damage to the rear axle

    • Initial Complaint

      Date:05/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Performance Tires from CJ Tires Kimberton PA Store last April 2022. I asked for and received what were the original stock tires for my 2015 ******* **. When I requested the tires i asked them to quote me tires with any additional warranties or Road side hazard insurance. I explained at the time of requesting all the added "insurance" for the lack of a better term. I have been purchasing tires for my many current and previously owned Cars from CJ Tires at multiple different locations around Chester Co. Because I never had a unsatisfactory experience. I had my car inspected a the Phoenixville **** Dealership on **** ****. I was shocked to be informed that my one year old tires were not Passing PA State Inspection for treadwear. I took my car right to the Kimberton location and they agreed the don't pass. Never did I know when I asked for and or at time of purchase was I aware there is no tread warranty for these tires. Either the manufacture of the tire supplied CJ's with deflective tires or I was deceived into thinking my purchase was a sound choice. CJ's has educated me on all the legal protections they have to say No. All I asked was for them to replace the obviously defective rears for PA Insp. I did purchase 4 tires and made sure they balanced them. 12 thousand miles and my car is now technically illegal to drive in PA. Either way CJ's has offered to discount me on other Tires. I went there because I have had very many good experience with CJ's and trusted what was sold to me. I have had no complaints or bad thoughts regarding my tires until I found out it would not pass PA inspection. I'm sure I The car had over 35K miles on the original set from the factory. I have little recourse legally as I have been told by this company that sells themselves as a Family owned business that I learned today is just a Corporation that hates on its loyal costumers. The only option offered would cost me another $400. I cant afford that and now will loose my $100 PA Fee.

    CJ's Tire & Automotive Services is NOT a BBB Accredited Business.

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