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Business Profile

Cable TVs

Armstrong Cable Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for Armstrong Cable Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Armstrong Cable Services has 16 locations, listed below.

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    Customer Complaints Summary

    • 53 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They consistently miss recording shows on the dvr we pay alot for every month. I have called multiple times and their answer is always the same. "We are aware of the problem and are working on it". It's been a problem for many, many months. They need to fix the problem.

      Business Response

      Date: 11/18/2022

      Re: Your reference: ******* *****
      **** *** ********

      We are in receipt of your letter dated November 9, 2022, regarding the informal complaint
      filed by ******* ****** We have had the opportunity to investigate this matter and offer the
      following information.
      Armstrong empathizes with *** ***** frustrations regarding her television issues. The
      recording issues she was experiencing were corrected yesterday when Armstrong sent out an
      update to her recording devices. Going forward, she should not experience any further
      recording issues. Unfortunately, anything she had previously recorded will not work and she
      will need to re-record those shows. *** ***** is welcome to contact our customer service
      center and they can review her account to determine if she qualifies for credit for her service
      issues.
      Thank you for your attention to this matter. Please feel free to contact me should you have any
      questions or require further information.
      Sincerely,
      Agency Complaints Response Team

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attempted to contact Armstrong to speak with them regarding my bill since we’ve had sudden death in the family and I had emergency surgery I am unable to pay my bill however the line echoed so bad that I could not speak to them and hear myself twice I attempted to call them three times they called me three times and the line echoed even worse. Armstrong denied any issues as they said they had tech-support on the phone and tech support could not hear the echoing so I was unable to have a conversation with them on the phone because the echo was terrible. Since I was unable to resolve my issue that I called them for because it got so bad I had to literally drive down there to speak with somebody in person about the emergency surgery that I had and my brother dropping dead. I find this very demeaning and inconvenient and heartless shame on you!

      Business Response

      Date: 11/08/2022

      Re: Your reference: *** *****
      Case No. ********

      We are in receipt of your letter dated November 3, 2022, regarding the informal complaint
      filed by *** *****. We have had the opportunity to investigate this matter and offer the
      following information.
      Armstrong empathizes with *** ******* frustrations regarding her bill and the issues she is
      having with her phone service. A representative reached out to *** ***** and reviewed her bill
      and made her aware that she is not in risk of disconnection. *** ***** is aware that her new
      bill will generate November 20th and if she has a past due balance at that time, she will incur a
      late fee on the new bill. *** ***** is also aware that she does not have phone service with
      Armstrong so she would need to contact her phone provider to resolve the voice quality issues
      she is having.
      Thank you for your attention to this matter. Please feel free to contact me should you have any
      questions or require further information.
      Sincerely,
      Agency Complaints Response Team

    • Initial Complaint

      Date:10/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had television service at the end August this year and stopped it within the middle of september because armstrong was going to charge me for 2 months for only 1 month use. I was told it would not use my internet but it did, and was told my total amount due would be about $290 but when i looked at my bill in September it was showing i owed around $433. The statement layout is way too many things like credit for canceled services make it hard to find what is being paid for and what is not listing things like ($89.00) do not help, and armstrong took my mother's money for her bill and put it on what I owed. I had a hard time with the cable box because of a outage for recording. The biggest thing i can be happy about is how quickly the service gets fixed when i have trouble. I am satisfied with the internet and landline services i have with armstrong.

      Business Response

      Date: 11/03/2022

      Re: Your reference: ****** ******
      Case No. ********

      We are in receipt of your letter dated October 30, 2022, regarding the informal complaint filed
      by ****** ******. We have had the opportunity to investigate this matter and offer the
      following information.
      Armstrong empathizes with *** ******** *rustrations regarding his television service and his
      billing statement. A representative called *** ****** to review his bill and explained to him
      his options for television service. *** ****** was under the assumption that the recording
      device he had did not require internet service to work. Apologized to *** ****** about the
      miscommunication but the only recording option available requires internet service to work.
      The representative informed *** ****** that the recording device does not use a lot of internet
      data and shouldn’t cause any interference with his online gaming. *** ****** is aware that he
      can make changes to his service at any time.
      Thank you for your attention to this matter. Please feel free to contact me should you have any
      questions or require further information.
      Sincerely,
      Agency Complaints Response Team

      Customer Answer

      Date: 11/06/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      My mother's problem has not been resolved yet.


      Regards,



      ****** ******

    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started happening on sept 14 and they have had sent 5 people out ! 5 different times 2 hour cap frames and still haven’t resolved my issue won’t resolve issue without attitude called over 20 times and they won’t even help me restart devices they just want to keep sending people over when still during covid precautions

      Business Response

      Date: 10/18/2022

      Re: Your reference: ******** *******
      Case No. ********
      **** *** *****
      We are in receipt of your letter dated October 14, 2022, regarding the informal complaint filed
      by ******** ******** We have had the opportunity to investigate this matter and offer the
      following information.
      Armstrong empathizes with her frustrations regarding the ongoing service issues. An
      Armstrong technician was sent to Ms. ********* home on October 14th, and he was able to
      determine where the problem was coming from. There was an issue with the cable lines that
      are attached to the telephone pole outside. The technician was able to correct the problem and
      confirmed with *** ******* that her service was working properly.
      Armstrong encourages *** ******* to contact our Customer Service Center at 1-800-734-114
      if she has any additional questions. Thank you for your attention to this matter. Please feel free
      to contact me should you have any questions or require further information.
      Sincerely,
      Agency Complaints Response Team

    • Initial Complaint

      Date:09/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a continuation of previous complaint on your site for example the following is an excerpt from a 7/7/22 complaint on your site which describes the same type of problem I am experiencing:


      “Complaint Type:
      Problems with Product/Service
      Status:
      AnsweredMore info
      We received a new cable box and remote in May. We were told we had to upgrade to EXP and new boosters plus wifi. The service on our TV became worse……”

      I too have experienced multiple similar problems as result to this new upgrade that Armstrong just forced on its users. As it turns out this new upgrade platform is full of bugs which they never pretested before rolling out.

      First we could access movies and shows from the “On Demand “ feature. This went for a month before fixing.

      No a similar problem is occurring preventing access to recordings. This has been going on for a week now.

      These are global problems that Armstrong acknowledges but can’t tell you when it will be fixed.

      I know of several people who have gotten so fed up with these issues and lack of expeditious remedy that they have cancelled service and I not too far behind them

      In addition to the service issues this new platform has several shortcomings on features as compared to their previous platform

      I am to say the least disappointed, dissatisfied and disgusted with Armstrong

      Business Response

      Date: 10/07/2022

      Re: Your reference: ****** *********

      Case No. ********

      We are in receipt of your letter dated September 24, 2022, regarding the informal complaint filed by
      ****** *********. We have had the opportunity to investigate this matter and offer the following
      information.
      Armstrong empathizes with Mr. *********’s frustrations regarding his services. Our Local Store sent a
      technician to Mr. *********’s house and determined that the reason why he couldn’t access his On
      Demand feature on some television’s was due to poor Wi-Fi signal. Mr. ********* has a television
      hooked up on his front porch and his modem is behind a triple bricked wall which is creating signal
      issues. Our technician advised Mr. ********* we could run a CAT5 cable through the doorway and
      hardwire the streamer, but he didn’t want to do that at this time. Our technician explained to Mr.
      ********* that we cannot drill through the wall or floor since its concrete and recommended for him to
      upgrade his router since he is using his own. Our technician checked the other streamer upstairs and it
      was working perfectly fine. Our technician also advised the customer that TiVo was having a known
      issue regarding accessing recordings and it was resolved last week and should no longer be an issue.
      Thank you for your attention to this matter. Please feel free to contact me should you have any
      questions or require further information.

      Sincerely,
      Agency Complaints Response Team

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an Armstrong OneWire customer using their Zoom Internet service only. Recently, we cutover our cable to fiber internet. Since the cutover, we have experienced continued disconnects/signal losses daily. Our solution has been to restart our ONT box in order to regain signal. Armstrong technicians have been at my house to replace hardware and attempt to resolve the service interruptions. One technician confided in me, saying these interruptions will continue until everyone is cutover to the new fiber internet. Something to do with cable and fiber traffic coexisting on their network. Ultimately, I am looking for stable internet service once again. I enjoyed this from their cable internet service for over 6 years in my current location. The intention of this complaint is to assist others in my community, and hopefully resolve this issue.

      Business Response

      Date: 09/29/2022

      Re: **** ********** ***** *****
      Case No. ********
      **** *** *****
      We are in receipt of your letter dated September 20,2022, regarding the informal complaint
      filed by ***** ****** We have had the opportunity to investigate this matter and offer the
      following information.


      Armstrong empathizes for the frustrations *** ***** is experiencing with his internet service.
      Our Local Store sent a technician to *** ***** house to investigate this matter and found that
      his personal router was hooked up incorrectly. The technician hooked everything back up
      correctly and was able to resolve the issues he was having with his internet service.
      Thank you for your attention to this matter. Please feel free to contact me should you have any
      questions or require further information.
      Sincerely,
      Agency Complaints Response Team

    • Initial Complaint

      Date:09/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to reconnect my internet service and the representative Hope was very rude and did not give me any options besides paying my account IN FULL!!! this is my very first payment with the company and they did not give me any reason this want to continue my service or ever want to deal with them again! I have worked remotely and moved into a new location and this is my first time switching internet companies and they are by far the worst I have ever dealt with very nonchalant and matter of fact attitudes from both Hope And Victoria I am highly displeased

      Business Response

      Date: 09/21/2022

      Re: Your reference: ******** *****
      Case No. ********

      We are in receipt of your letter dated September 19, 2022, regarding the informal complaint
      filed by ******** ****** We have had the opportunity to investigate this matter and offer the
      following information.


      Armstrong reviewed *** ******* account and listened to the calls she made into our Customer
      Service Center regarding her bill. Upon review, Armstrong has determined that the
      representatives were very professional and gave *** ***** the correct billing information, that
      she hasn’t made a payment on her account since it was established and that she has a two month balance,

      and her new bill is generating with a disconnection notice on it. *** *****
      made a payment on her account September 19th of $308.65 and that resolved the disconnection
      notice on her account and her bill is now current.


      Thank you for your attention to this matter. Please feel free to contact me should you have any
      questions or require further information.
      Sincerely,
      Agency Complaints Response Team

      Customer Answer

      Date: 09/21/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,


      ******** *****

    • Initial Complaint

      Date:09/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our Internet is spotty at best it’s always disconnecting in the middle of important activities it’s always slow or interrupted downloads we have had several technicians come out to check it and are told they know they have a problem in the area it’s been 4 years now and nothing has improved we pay over $80 a month for a standard of service we have never received I have lost several job opportunities do to zoom meetings abruptly ending and Application processes being interrupted by the failure of service not to mention that my children are required to be online for test purposes for school and if you leave the website you fail so when the internet fails everyone fails and Armstroung has failed massively I can’t help but to feel like I have wasted the $1000 a year I pay for internet that I can barely use p.s Armstroung is the only Provider in my area so it’s not like I can go somewhere else or I would have long ago but this also makes me feel like I have no options and they don’t care

    • Initial Complaint

      Date:08/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was incorrectly billed for $155 of cable where my house has no current cable lines due to a reckless driver driving threw it ! Armstrong refused to remove this illegal debt !

      Business Response

      Date: 08/30/2022

      Re: Your reference: ****** ******
      Case No. ********

      We are in receipt of your letter dated August 26, 2022, regarding the informal complaint filed
      by ****** ******. We have had the opportunity to investigate this matter and offer the
      following information.
      Armstrong empathizes with *** ******** frustrations regarding the bill she received. A
      supervisor from our Customer Service Center spoke to *** ******** sister this morning
      regarding the billing issue. The issue is now resolved.
      Armstrong encourages *** ****** to contact our Customer Service Center at 1-800-734-1146 if
      she has any additional questions. Thank you for your attention to this matter. Please feel free
      to contact me should you have any questions or require further information.
      Sincerely,
      Agency Complaints Response Team

    • Initial Complaint

      Date:08/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid the bill on 8/15/2022 and received an online receipt and a confirmation number. Four days later I looked my bank account and noticed that the money had not been withdrawn. I went through several hours of wait time to be connected. I was first told they hadn't received the payment even though I had a receipt and a confirmation number, and then in the same breath was told they received it but sent it back with no explanation why. I was told in order to avoid a shut off to pay it again, of which I reluctantly did. I was sent another receipt via email and told it was now paid. That was days ago. I contacted my bank today only to find out that the company didn't withdraw it again, and it's hours of wait time to contact them by phone, and they just continue to lie to me. I'm nearly 80 years old and afraid they'll extract a double payment and overdraw my bank account. I called them this morning at 8 am and have been on hold since then and only connected at 3:34 pm, only to be told it was tech service only, and was then transferred to customer service, of which is who I called in the first place. It's now 3:47 and I'm still on hold. This is too much.

      Business Response

      Date: 08/24/2022

      Re: Your reference: ***** *** ******* 

      Case No. ******** 

      We are in receipt of your letter dated August 22, 2022, regarding the informal complaint filed by *****  *** *******. We have had the opportunity to investigate this matter and offer the following information. 

      Armstrong empathizes with *** ********* frustrations with the misinformation regarding the payment  he made on his account. When *** ******* called in to make a payment on August 15th, the  representative that he spoke to inputted his Armstrong account number where the bank account number was required. When they submitted the payment, it still produced a receipt and confirmation number so  that the payment can be referenced, not necessarily showing that it was processed. The payment was not  processed successfully due to that error so that’s why it was never drafted out of his bank account. When  *** ******* called in on August 20th questioning what the issue was, that’s when they informed him  that the payment did not go through. The second payment that he made with them did go through  successfully and was applied to his account. *** ********* account is current and not in jeopardy of  disconnection. We apologize for the confusion regarding the payment issue. 
      Thank you for your attention to this matter. Please feel free to contact me should you have any questions  or require further information.  
      Sincerely, 
      Agency Complaints Response Team 


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