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Business Profile

Heating and Air Conditioning

One Hour Heating and Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 2024 One Hour installed Daikin heating and air conditioning system. I was with0ut air all summer long now my unit down stairs is not working and I have a bathroom down there and they call and said that they lost the part and will not call me back. they have been here 18 times in the past 11 months repairs are not completed.

    Business Response

    Date: 02/07/2025

    Hello,
    Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced. We take all complaints seriously and are committed to resolving this issue promptly.
    To address your concerns, we have taken the following steps:
    To avoid any miscommunications going forward, I spoke with you personally, provided my personal cell number, and asked you to contact me directly in the future.
    We have the replacement part and have scheduled the repair. You have confirmed that you are satisfied with this resolution.
    If you have any further questions or need additional assistance, please do not hesitate to contact us directly. We value your feedback and are dedicated to ensuring your satisfaction.
    Sincerely,
    **** ******* General Manager One Hour Heating & Air Conditioning ************ ******************************

One Hour Heating and Air Conditioning is NOT a BBB Accredited Business.

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